Cycle 1
Health 2022-12-14 · Fire 2022-12-14
3 health deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
3 fire-safety deficiencies
Top issue: Smoke (2 deficiencies)
Ooltewah, TN
Life Care Center Of Ooltewah
5-star overall rating with 4-star inspections with 3 recent health deficiencies with 3 fire-safety deficiencies in the latest cycle
5911 Snow Hill Road, Ooltewah, TN
(423) 531-0600
Overall
5 / 5
CMS overall stars
Health inspections
4 / 5
Survey and complaint cycles
Staffing
4 / 5
RN + nurse staffing
Quality measures
5 / 5
Resident outcomes and process measures
Quick facts
Facility snapshot
Beds
120
Certified beds
Average residents
78
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
Life Care Centers Of America
Operator or chain grouping
Approved since
2013-04-30
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Chain footprint
194 facilities
Chain averages 4 overall / 3 health / 3 staffing / 5 quality stars
Changed ownership
No
Within the last 12 months
Family council
Yes
Resident and family council reported
Sprinklers
Yes
Automatic sprinklers in all required areas
Staffing
Hours and turnover
RN hours / resident day
1.11
Registered nurse staffing · state 0.61 · national 0.68
LPN hours / resident day
0.85
Licensed practical nurse staffing · state 1.09 · national 0.87
Aide hours / resident day
2.33
Nurse aide staffing · state 2.15 · national 2.35
Total nurse hours
4.29
All reported nurse hours · state 3.85 · national 3.89
Licensed hours
1.96
RN + LPN hours · state 1.70 · national 1.54
Weekend hours
3.44
Weekend nurse staffing · state 3.34 · national 3.43
Weekend RN hours
0.81
Weekend registered nurse coverage · state 0.40 · national 0.47
Physical therapist
0.30
Reported PT staffing · state 0.08 · national 0.07
Adjusted RN hours
0.99
CMS adjusted RN staffing hours
Adjusted total hours
3.81
CMS adjusted total nurse staffing hours
Case-mix index
1.54
Higher values indicate more complex resident acuity
RN turnover
48%
Annual RN turnover · state 45% · national 45%
Total nurse turnover
44%
Annual nurse turnover · state 49% · national 46%
SNF VBP
Value-based purchasing
Program rank
8,068
Lower is better among SNFs in the FY 2026 VBP program.
Performance score
27.92
Composite VBP score used to determine payment impact.
Payment multiplier
0.9848
Above 1.000 increases Medicare payment; below 1.000 reduces it.
Program components
How the VBP score is built
Readmission
3.46
Baseline 18.30% · Performance 19.83% · Measure score 3.46 · Achievement 3.46 · Improvement 0
Healthcare-associated infections
0
Baseline 7.02% · Performance 7.90% · Measure score 0 · Achievement 0 · Improvement 0
Total nurse turnover
4.80
Baseline 47.89% · Performance 44.05% · Measure score 4.80 · Achievement 4.80 · Improvement 1.17
Adjusted total nurse staffing
2.90
Baseline 4.03 hours · Performance 3.90 hours · Measure score 2.90 · Achievement 2.90 · Improvement 0
SNF QRP
Medicare quality reporting measures
| Measure | Facility | National | Note |
|---|---|---|---|
| Potentially preventable 30-day readmission | 8.7% |
10.72%
2 pts better
|
No Different than the National Rate · Eligible stays 433 · Observed rate 6.47% · Lower 95% interval 6.83% |
| Discharge to community | 63.74% |
50.57%
13.2 pts better
|
Better than the National Rate · Eligible stays 462 · Observed rate 60.17% · Lower 95% interval 59.58% |
| Medicare spending per beneficiary | 1.22 |
1.02
0.2 pts worse
|
|
| Drug regimen review with follow-up | 99.66% |
95.27%
4.4 pts better
|
Numerator 297 · Denominator 298 |
| Falls with major injury | 1.34% |
0.77%
0.6 pts worse
|
Numerator 4 · Denominator 298 |
| Discharge self-care score | 78.37% |
53.69%
24.7 pts better
|
Numerator 163 · Denominator 208 |
| Discharge mobility score | 75.96% |
50.94%
25 pts better
|
Numerator 158 · Denominator 208 |
| Pressure ulcers or injuries, new or worsened | 6.71% |
2.29%
4.4 pts worse
|
Numerator 20 · Denominator 298 · Adjusted rate 6.1% |
| Healthcare-associated infections requiring hospitalization | 7.91% |
7.12%
0.8 pts worse
|
No Different than the National Rate · Eligible stays 303 · Observed rate 7.92% · Lower 95% interval 5.55% |
| Staff COVID-19 vaccination coverage | 12.99% |
8.2%
4.8 pts better
|
Numerator 23 · Denominator 177 |
| Staff flu vaccination coverage | 31.22% |
42%
10.8 pts worse
|
Numerator 69 · Denominator 221 |
| Discharge function score | 74.04% |
56.45%
17.6 pts better
|
Numerator 154 · Denominator 208 |
| Transfer of health information to provider | 99.08% |
95.95%
3.1 pts better
|
Numerator 216 · Denominator 218 |
| Transfer of health information to patient | 100% |
96.28%
3.7 pts better
|
Numerator 54 · Denominator 54 |
| Resident COVID-19 vaccinations up to date | 21.05% |
25.2%
4.1 pts worse
|
Numerator 32 · Denominator 152 |
Quality measures
Resident outcomes and process scores
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days | 1.5 |
1.6
0.1 pts better
|
1.9
0.4 pts better
|
Long Stay · 20240701-20250630 · Adjusted 1.5 · Observed 1.8 · Expected 2.3 · Used in QM five-star |
| Number of outpatient emergency department visits per 1000 long-stay resident days | 0.6 |
1.6
1 pts better
|
1.8
1.2 pts better
|
Long Stay · 20240701-20250630 · Adjusted 0.6 · Observed 0.7 · Expected 1.9 · Used in QM five-star |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.0% |
89.9%
7.1 pts better
|
93.4%
3.6 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 93.5% · Q4 94.4% · 4Q avg 97.0% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 91.9% |
94.5%
2.6 pts worse
|
95.5%
3.6 pts worse
|
Long Stay · 2024Q3-2025Q2 · 4Q avg 91.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.3% |
3.6%
1.3 pts better
|
3.3%
1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 2.9% · Q2 3.1% · Q3 3.2% · Q4 0.0% · 4Q avg 2.3% · Used in QM five-star |
| Percentage of long-stay residents who have depressive symptoms | 6.5% |
11.8%
5.3 pts better
|
11.4%
4.9 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 8.8% · Q2 13.8% · Q3 3.6% · Q4 0.0% · 4Q avg 6.5% |
| Percentage of long-stay residents who lose too much weight | 3.0% |
6.2%
3.2 pts better
|
5.4%
2.4 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 4.0% · Q4 7.7% · 4Q avg 3.0% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 22.3% |
32.2%
9.9 pts better
|
19.6%
2.7 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 33.3% · Q2 17.4% · Q3 19.2% · Q4 18.5% · 4Q avg 22.3% |
| Percentage of long-stay residents who received an antipsychotic medication | 22.9% |
18.1%
4.8 pts worse
|
16.7%
6.2 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 20.0% · Q3 20.0% · 4Q avg 22.9% · Used in QM five-star |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.1%
0.1 pts better
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | 20.8% |
19.9%
0.9 pts worse
|
16.3%
4.5 pts worse
|
Long Stay · 2024Q4-2025Q3 · 4Q avg 20.8% · Used in QM five-star |
| Percentage of long-stay residents whose need for help with daily activities has increased | 12.9% |
15.3%
2.4 pts better
|
14.9%
2 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 4.2% · Q2 9.5% · Q3 14.3% · Q4 22.2% · 4Q avg 12.9% · Used in QM five-star |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.0% |
0.9%
0.9 pts better
|
1.0%
1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star |
| Percentage of long-stay residents with a urinary tract infection | 1.5% |
1.9%
0.4 pts better
|
1.7%
0.2 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 3.3% · Q4 2.9% · 4Q avg 1.5% · Used in QM five-star |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 19.3% |
20.2%
0.9 pts better
|
19.8%
0.5 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 10.7% · Q2 21.9% · Q3 15.8% · Q4 29.3% · 4Q avg 19.3% |
| Percentage of long-stay residents with pressure ulcers | 25.9% |
5.4%
20.5 pts worse
|
5.1%
20.8 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 24.6% · Q2 26.4% · Q3 28.7% · Q4 24.1% · 4Q avg 25.9% · Used in QM five-star |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 93.4% |
79.6%
13.8 pts better
|
81.7%
11.7 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 97.9% · Q2 97.1% · Q3 92.9% · Q4 87.0% · 4Q avg 93.4% |
| Percentage of short-stay residents who had an outpatient emergency department visit | 8.4% |
11.2%
2.8 pts better
|
12.0%
3.6 pts better
|
Short Stay · 20240701-20250630 · Adjusted 8.4% · Observed 7.8% · Expected 10.4% · Used in QM five-star |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.1% |
1.6%
0.5 pts better
|
1.6%
0.5 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 2.1% · Q2 1.0% · Q3 1.4% · Q4 0.0% · 4Q avg 1.1% · Used in QM five-star |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 92.6% |
79.8%
12.8 pts better
|
79.7%
12.9 pts better
|
Short Stay · 2024Q3-2025Q2 · 4Q avg 92.6% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 25.5% |
22.2%
3.3 pts worse
|
23.9%
1.6 pts worse
|
Short Stay · 20240701-20250630 · Adjusted 25.5% · Observed 23.8% · Expected 22.3% · Used in QM five-star |
Survey summary
Recent inspection cycles
Cycle 2
Health 2019-09-25 · Fire 2019-09-25
1 health deficiencies
Top issue: Resident Assessment and Care Planning (1 deficiency)
1 fire-safety deficiencies
Top issue: Egress (1 deficiency)
Cycle 3
Health 2018-09-26 · Fire 2018-09-26
2 health deficiencies
Top issue: Quality of Life and Care (1 deficiency)
0 fire-safety deficiencies
No concentrated fire-safety issue counts in this cycle.
Fire safety
Fire-safety citations
E · Potential for more than minimal harm
2022-12-14
K161 · Construction Deficiencies
Fire Safety
Use approved construction type or materials.
Corrected 2023-01-11
D · Potential for more than minimal harm
2022-12-14
K324 · Smoke Deficiencies
Fire Safety
Provide properly protected cooking facilities.
Corrected 2023-01-11
D · Potential for more than minimal harm
2022-12-14
K353 · Smoke Deficiencies
Fire Safety
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-01-11
F · Potential for more than minimal harm
2019-09-25
K281 · Egress Deficiencies
Fire Safety
Install proper backup exit lighting.
Corrected 2019-10-11
Inspection history
Recent health citations
D · Potential for more than minimal harm
2022-12-14
F684 · Quality of Life and Care Deficiencies
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-01-18
D · Potential for more than minimal harm
2022-12-14
F689 · Quality of Life and Care Deficiencies
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-01-18
D · Potential for more than minimal harm
2022-12-14
F842 · Resident Assessment and Care Planning Deficiencies
Health
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-01-18
D · Potential for more than minimal harm
2019-09-25
F641 · Resident Assessment and Care Planning Deficiencies
Health
Ensure each resident receives an accurate assessment.
Corrected 2019-10-11
D · Potential for more than minimal harm
2018-09-26
F655 · Resident Assessment and Care Planning Deficiencies
Health
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2018-10-31
D · Potential for more than minimal harm
2018-09-26
F684 · Quality of Life and Care Deficiencies
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2018-10-31
Penalties and ownership
What sits behind the stars
Ownership
Borja, Ashley
Operational/Managerial Control · Individual
Cross, Cindy
Corporate Officer · Individual
Developers Investment Company Inc
Operational/Managerial Control · Organization
Fletcher, Todd
Operational/Managerial Control · Individual
Henry, Terry
Corporate Officer · Individual
Lay, Lisa
Corporate Director · Individual
Lay, Lisa
Corporate Officer · Individual
Life Care Affiliates Ii
General Partnership Interest · Organization
Life Care Affiliates Ii
Operational/Managerial Control · Organization
Life Care Centers Of America, Inc.
Operational/Managerial Control · Organization
Murphy, Joshua
Operational/Managerial Control · Individual
Ooltewah Medical Investors LP
Operational/Managerial Control · Organization
Payne, Julie
Operational/Managerial Control · Individual
Preston, Aubrey
Operational/Managerial Control · Individual
Preston, Forrest
Limited Partnership Interest · Individual
Solomon, Jennifer
Operational/Managerial Control · Individual
Swanker, Richard
Corporate Director · Individual
Swanker, Richard
Corporate Officer · Individual
Thurmond, Joan
Corporate Officer · Individual
Ziegler, James
Operational/Managerial Control · Individual
Nearby options
Other facilities in reach
#1
Life Care Center Of Collegedale
Collegedale, TN
4-star overall rating with 3-star inspections with 4 recent health deficiencies with 2 fire-safety deficiencies in the latest cycle
#2
Chattanooga Health And Rehab Center
Chattanooga, TN
1-star overall rating with 2-star inspections with $6,509 in total fines with 6 recent health deficiencies with 11 fire-safety deficiencies in the latest cycle
#3
The Health Center At Standifer Place
Chattanooga, TN
5-star overall rating with 4-star inspections with 5 recent health deficiencies
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