Charleston, SC

White Oak Manor - Charleston

4-star overall rating with 4-star inspections with $8,788 in total fines with 2 recent health deficiencies

9285 Medical Plaza Dr, Charleston, SC

(843) 797-8282

Compare this facility

Overall

4 / 5

CMS overall stars

Health inspections

4 / 5

Survey and complaint cycles

Staffing

3 / 5

RN + nurse staffing

Quality measures

2 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

176

Certified beds

Average residents

161

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

White Oak Management

Operator or chain grouping

Approved since

1979-05-21

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

14 facilities

Chain averages 3 overall / 3 health / 3 staffing / 4 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.36

Registered nurse staffing · state 0.63 · national 0.68

LPN hours / resident day

1.14

Licensed practical nurse staffing · state 1.01 · national 0.87

Aide hours / resident day

2.34

Nurse aide staffing · state 2.22 · national 2.35

Total nurse hours

3.84

All reported nurse hours · state 3.86 · national 3.89

Licensed hours

1.50

RN + LPN hours · state 1.65 · national 1.54

Weekend hours

3.49

Weekend nurse staffing · state 3.34 · national 3.43

Weekend RN hours

0.15

Weekend registered nurse coverage · state 0.40 · national 0.47

Physical therapist

0.07

Reported PT staffing · state 0.09 · national 0.07

Adjusted RN hours

0.37

CMS adjusted RN staffing hours

Adjusted total hours

3.99

CMS adjusted total nurse staffing hours

Case-mix index

1.32

Higher values indicate more complex resident acuity

RN turnover

38%

Annual RN turnover · state 44% · national 45%

Total nurse turnover

43%

Annual nurse turnover · state 47% · national 46%

SNF VBP

Value-based purchasing

Program rank

10,143

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

21.32

Composite VBP score used to determine payment impact.

Payment multiplier

0.9826

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

0

Baseline 21.17% · Performance 25.14% · Measure score 0 · Achievement 0 · Improvement 0

Healthcare-associated infections

0

Baseline 6.42% · Performance 11.09% · Measure score 0 · Achievement 0 · Improvement 0

Total nurse turnover

5.36

Baseline 66.05% · Performance 41.92% · Measure score 5.36 · Achievement 5.32 · Improvement 5.36

Adjusted total nurse staffing

3.17

Baseline 3.39 hours · Performance 3.98 hours · Measure score 3.17 · Achievement 3.17 · Improvement 1.97

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	9.99%	10.72% 0.7 pts better	No Different than the National Rate · Eligible stays 222 · Observed rate 9.01% · Lower 95% interval 7.18%
Discharge to community	64.84%	50.57% 14.3 pts better	Better than the National Rate · Eligible stays 165 · Observed rate 60% · Lower 95% interval 57.69%
Medicare spending per beneficiary	0.88	1.02 0.1 pts better
Drug regimen review with follow-up	100%	95.27% 4.7 pts better	Numerator 161 · Denominator 161
Falls with major injury	0%	0.77% 0.8 pts better	Numerator 0 · Denominator 161
Discharge self-care score	43.52%	53.69% 10.2 pts worse	Numerator 47 · Denominator 108
Discharge mobility score	43.52%	50.94% 7.4 pts worse	Numerator 47 · Denominator 108
Pressure ulcers or injuries, new or worsened	8.07%	2.29% 5.8 pts worse	Numerator 13 · Denominator 161 · Adjusted rate 6.99%
Healthcare-associated infections requiring hospitalization	11.09%	7.12% 4 pts worse	Worse than the National Rate · Eligible stays 138 · Observed rate 15.22% · Lower 95% interval 8.19%
Staff COVID-19 vaccination coverage	2.91%	8.2% 5.3 pts worse	Numerator 6 · Denominator 206
Staff flu vaccination coverage	32.76%	42% 9.2 pts worse	Numerator 76 · Denominator 232
Discharge function score	50.93%	56.45% 5.5 pts worse	Numerator 55 · Denominator 108
Transfer of health information to provider	100%	95.95% 4 pts better	Numerator 47 · Denominator 47
Transfer of health information to patient	100%	96.28% 3.7 pts better	Numerator 89 · Denominator 89
Resident COVID-19 vaccinations up to date	32.61%	25.2% 7.4 pts better	Numerator 30 · Denominator 92

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.7	2.0 0.3 pts better	1.9 0.2 pts better	Long Stay · 20240701-20250630 · Adjusted 1.7 · Observed 1.5 · Expected 1.7 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	1.6	1.9 0.3 pts better	1.8 0.2 pts better	Long Stay · 20240701-20250630 · Adjusted 1.6 · Observed 1.3 · Expected 1.4 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	81.0%	90.5% 9.5 pts worse	93.4% 12.4 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 79.9% · Q2 79.6% · Q3 74.6% · Q4 90.2% · 4Q avg 81.0%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	64.1%	90.6% 26.5 pts worse	95.5% 31.4 pts worse	Long Stay · 2024Q3-2025Q2 · 4Q avg 64.1%
Percentage of long-stay residents experiencing one or more falls with major injury	3.2%	3.0% 0.2 pts worse	3.3% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 3.7% · Q2 2.2% · Q3 3.7% · Q4 3.0% · 4Q avg 3.2% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	0.8%	2.9% 2.1 pts better	11.4% 10.6 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.9% · Q2 1.7% · Q3 0.8% · Q4 0.0% · 4Q avg 0.8%
Percentage of long-stay residents who lose too much weight	5.7%	6.2% 0.5 pts better	5.4% 0.3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 5.8% · Q2 7.4% · Q3 4.3% · Q4 5.1% · 4Q avg 5.7%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	16.3%	20.4% 4.1 pts better	19.6% 3.3 pts better	Long Stay · 2024Q4-2025Q3 · Q1 16.3% · Q2 18.4% · Q3 17.1% · Q4 13.2% · 4Q avg 16.3%
Percentage of long-stay residents who received an antipsychotic medication	12.9%	16.3% 3.4 pts better	16.7% 3.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 12.6% · Q2 15.3% · Q3 11.7% · Q4 11.8% · 4Q avg 12.9% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	0.0%	0.2% 0.2 pts better	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened	17.0%	14.9% 2.1 pts worse	16.3% 0.7 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 18.5% · Q2 20.1% · Q3 22.9% · Q4 6.0% · 4Q avg 17.0% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased	18.2%	12.4% 5.8 pts worse	14.9% 3.3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 17.6% · Q2 17.8% · Q3 25.2% · Q4 11.9% · 4Q avg 18.2% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	1.9%	0.7% 1.2 pts worse	1.0% 0.9 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 1.8% · Q2 3.0% · Q3 1.4% · Q4 1.4% · 4Q avg 1.9% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	1.7%	1.6% 0.1 pts worse	1.7% About the same	Long Stay · 2024Q4-2025Q3 · Q1 2.3% · Q2 0.7% · Q3 0.8% · Q4 3.1% · 4Q avg 1.7% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	14.3%	17.2% 2.9 pts better	19.8% 5.5 pts better	Long Stay · 2024Q4-2025Q3 · Q1 20.9% · Q2 14.5% · Q3 13.4% · Q4 8.3% · 4Q avg 14.3%
Percentage of long-stay residents with pressure ulcers	8.1%	5.8% 2.3 pts worse	5.1% 3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 9.1% · Q2 9.4% · Q3 6.0% · Q4 7.9% · 4Q avg 8.1% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	81.6%	79.8% 1.8 pts better	81.7% 0.1 pts worse	Short Stay · 2024Q4-2025Q3 · Q1 75.8% · Q2 77.6% · Q3 83.4% · Q4 88.3% · 4Q avg 81.6%
Percentage of short-stay residents who had an outpatient emergency department visit	15.7%	14.1% 1.6 pts worse	12.0% 3.7 pts worse	Short Stay · 20240701-20250630 · Adjusted 15.7% · Observed 14.7% · Expected 10.4% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication	1.4%	1.6% 0.2 pts better	1.6% 0.2 pts better	Short Stay · 2024Q4-2025Q3 · Q1 3.2% · Q2 1.4% · Q3 0.0% · Q4 1.3% · 4Q avg 1.4% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	76.2%	78.0% 1.8 pts worse	79.7% 3.5 pts worse	Short Stay · 2024Q3-2025Q2 · 4Q avg 76.2%
Percentage of short-stay residents who were rehospitalized after a nursing home admission	30.3%	24.7% 5.6 pts worse	23.9% 6.4 pts worse	Short Stay · 20240701-20250630 · Adjusted 30.3% · Observed 28.7% · Expected 22.6% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-08-20 · Fire 2024-07-11

2 health deficiencies

Top issue: Pharmacy Service (1 deficiency)

0 fire-safety deficiencies

No concentrated fire-safety issue counts in this cycle.

Cycle 2 Health 2024-07-11 · Fire 2022-10-13

0 health deficiencies

No concentrated health issue counts in this cycle.

2 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Cycle 3 Health 2022-10-13 · Fire 2021-05-06

6 health deficiencies

Top issue: Quality of Life and Care (4 deficiencies)

1 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Fire safety

Fire-safety citations

D · Potential for more than minimal harm 2022-10-13

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-10-12

D · Potential for more than minimal harm 2022-10-13

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-10-28

E · Potential for more than minimal harm 2021-05-06

K923 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper medical gas storage and administration areas.

Corrected 2021-05-20

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-08-20

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-09-01

G · Actual harm 2025-05-22

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-20

D · Potential for more than minimal harm 2023-06-22

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-07-22

D · Potential for more than minimal harm 2023-06-22

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2023-07-22

D · Potential for more than minimal harm 2022-10-13

F580 · Resident Rights Deficiencies

Health

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2022-11-13

D · Potential for more than minimal harm 2022-10-13

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-11-13

D · Potential for more than minimal harm 2022-10-13

F693 · Quality of Life and Care Deficiencies

Health

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2022-11-13

D · Potential for more than minimal harm 2022-10-13