Federal inspection record · CMS data as of October 1, 2026
Palolo Chinese Home
2459 10th Avenue, Honolulu, HI · (808) 737-2555
- Certified beds
- 113
- Residents per day
- 95
- Ownership
- For-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- June 13, 2008
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Hawaii.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Hawaii homes
Palolo Chinese Home carries 80 inspection points. That is fewer than 22% of Hawaii's 41 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Hawaii: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–20 pts
- 4★ 20–48 pts
- 3★ 48–69 pts
- 2★ 69–86 pts
- 1★ over 86 pts
Bars show every rated home in Hawaii by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
48 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Everything else, by area of care
Resident Rights9E
- E
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- D
Keep residents' personal and medical records private and confidential.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Reasonably accommodate the needs and preferences of each resident.
- D
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- D
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Freedom from Abuse, Neglect, and Exploitation7E
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- E
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
- D
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning7D
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure each resident receives an accurate assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Ensure each resident receives an accurate assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control6E
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- E
Report COVID19 data to residents and families.
- D
Provide and implement an infection prevention and control program.
- D
Perform COVID19 testing on residents and staff.
Quality of Life and Care5D
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service5D
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- D
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary4F
- D
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- D
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services3D
- D
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
- D
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
- D
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Environmental1D
- D
Keep all essential equipment working safely.
Inspection history
2025-05-01
19 health deficiencies · 0 fire-safety deficiencies
Top issue: Resident Rights (5 deficiencies)
2024-03-07
15 health deficiencies · 3 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (5 deficiencies)
2023-03-31
14 health deficiencies · 5 fire-safety deficiencies
Top issue: Infection Control (4 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 21 min of nursing staff time a day, 1 h 21 min of it from a registered nurse.
This home
4 h 21 min
Hawaii average
5 h
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 51% of nursing staff and 57% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.7 pts worse | 1.8 | 1.1 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.6 pts better | 0.2 | 0.8 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine2.4 pts better | 98.7% | 96.3% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine0.1 pts worse | 95.5% | 95.6% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.2 pts worse | 2.2% | 2.0% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms1.3 pts better | 0.0% | 1.3% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.6 pts better | 4.7% | 5.3% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2.5 pts better | 7.0% | 9.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication7.7 pts better | 4.7% | 12.4% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.3 pts better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened12.7 pts worse | 30.8% | 18.1% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased10.2 pts worse | 27.1% | 16.9% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.2 pts better | 0.7% | 0.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.2 pts better | 1.0% | 2.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence4.2 pts worse | 21.3% | 17.1% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.5 pts better | 3.0% | 3.5% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine2.1 pts better | 85.2% | 83.1% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit4.4 pts better | 7.2% | 11.6% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.6 pts better | 0.9% | 1.5% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine7.3 pts better | 92.0% | 84.7% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission3.5 pts worse | 22.3% | 18.8% | 23.4% |
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Who owns and runs it
25 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Palolo Chinese Home | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Au, Gordon | Corporate Director · Individual | 0% | 1 facilities |
| Backus, Peter | Corporate Director · Individual | 0% | 1 facilities |
| Blanchette, Patricia | Corporate Director · Individual | 0% | 4 facilities |
| Ching, Anthony | Corporate Director · Individual | 0% | 1 facilities |
| Goo, Frances | Corporate Director · Individual | 0% | 1 facilities |
| Hwang, Rena | Corporate Director · Individual | 0% | 1 facilities |
| Lau, Russell James | Corporate Director · Individual | 0% | 1 facilities |
| Lee, Gladys | Corporate Director · Individual | 0% | 1 facilities |
| Lee, Lenora | Corporate Director · Individual | 0% | 1 facilities |
| Lo, Elvira | Corporate Director · Individual | 0% | 1 facilities |
| Moats, Andrew | Corporate Director · Individual | 0% | 1 facilities |
| Nakayama, Darlene | Corporate Officer · Individual | 0% | 1 facilities |
| Nakayama, Darlene | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Oshima, Isoo | Corporate Director · Individual | 0% | 1 facilities |
| Schmidt, Jeffrey | Corporate Director · Individual | 0% | 2 facilities |
| Simon, Gary | Corporate Director · Individual | 0% | 1 facilities |
| Smith, Douglas | Corporate Director · Individual | 0% | 1 facilities |
| Souza, Sandra | Corporate Director · Individual | 0% | 1 facilities |
| Tokioka, Tyler | Corporate Director · Individual | 0% | 1 facilities |
| Tseu, Lawrence | Corporate Director · Individual | 0% | 1 facilities |
| Watanabe, Eric | Corporate Director · Individual | 0% | 1 facilities |
| Wong, Stacey | Corporate Director · Individual | 0% | 1 facilities |
| Woo, Benjamin | Corporate Director · Individual | 0% | 1 facilities |
| Yee, Reginald | Corporate Director · Individual | 0% | 1 facilities |
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Fire safety
8 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke3D
- D
Have approved installation, maintenance and testing program for fire alarm systems.
- D
Have approved installation, maintenance and testing program for fire alarm systems.
- D
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness2F
- D
Provide family notifications of emergency plan.
- F
Establish an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems2E
- E
Have proper medical gas storage and administration areas.
- D
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous1C
- C
Have simulated fire drills held at unexpected times.
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Other homes nearby
-
Maunalani Nursing And Rehabilitation Center
Honolulu, HI
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 5 h 14 min
- Fines
- $32,133
-
Hi'olani Care Center at Kahala Nui
Honolulu, HI
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 6 h 46 min
- Fines
- $0
-
Leahi Hospital
Honolulu, HI · Hawaii Health Systems Corporation
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 32 min
- Fines
- $0