Federal inspection record · CMS data as of October 1, 2026
Mineral Springs
1251 White Mountain Highway, North Conway, NH · (603) 356-7294
- Certified beds
- 87
- Residents per day
- 72
- Ownership
- For-Profit
- Chain
- 603 Healthcare
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- February 12, 1997
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in New Hampshire.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among New Hampshire homes
Mineral Springs carries 46 inspection points. That is fewer than 7% of New Hampshire's 72 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in New Hampshire: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–6 pts
- 4★ 6–15 pts
- 3★ 15–23 pts
- 2★ 23–40 pts
- 1★ over 40 pts
Bars show every rated home in New Hampshire by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
21 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
J
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Everything else, by area of care
Resident Assessment and Care Planning5D
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care4D
- D
Provide activities to meet all resident's needs.
- D
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
- D
Provide or get specialized rehabilitative services as required for a resident.
- D
Provide enough food/fluids to maintain a resident's health.
Resident Rights3D
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- D
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services3F
- D
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
- F
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- E
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation2D
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Nutrition and Dietary1F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental1D
- D
Have policies on smoking.
Pharmacy Service1D
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspection history
2026-07-30
7 health deficiencies · 1 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2025-08-07
1 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (1 deficiency)
2025-02-21
13 health deficiencies · 2 fire-safety deficiencies
Top issue: Nursing and Physician Services (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 52 min of nursing staff time a day, 57 min of it from a registered nurse.
This home
3 h 52 min
New Hampshire average
3 h 52 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 33% of nursing staff and 21% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$16,801 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-05-30 | Fine | $16,801 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.7 pts better | 1.0 | 1.7 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.7 pts worse | 2.6 | 1.9 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine1.8 pts better | 99.5% | 97.7% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine0.7 pts better | 98.5% | 97.8% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.4 pts better | 4.1% | 4.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms0.2 pts better | 15.6% | 15.8% | 13.5% |
| Percentage of long-stay residents who lose too much weight8.5 pts worse | 13.7% | 5.2% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication8.3 pts better | 10.8% | 19.1% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication5.1 pts better | 12.8% | 17.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened10.6 pts worse | 26.4% | 15.8% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased8.2 pts worse | 30.5% | 22.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.4 pts better | 0.5% | 0.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.3 pts better | 0.9% | 2.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence4.7 pts better | 20.7% | 25.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.7 pts better | 2.6% | 4.3% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine5.8 pts better | 92.9% | 87.1% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit1.8 pts worse | 14.8% | 13.0% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.5 pts better | 0.7% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine12.8 pts better | 98.5% | 85.7% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.7 pts better | 21.1% | 21.8% | 23.4% |
·
Who owns and runs it
10 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Black Mountain Peak Healthcare, LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 5 facilities |
| Pr Nh Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 48% | 11 facilities |
| Rr Nh Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 48% | 11 facilities |
| 603 Healthcare LLC | Operational/Managerial Control · Organization | 0% | 11 facilities |
| 603 Healthcare LLC | Adp Of The SNF · Organization | 0% | 11 facilities |
| Hernandez, Amanda | Operational/Managerial Control · Individual | 0% | 6 facilities |
| Hernandez, Amanda | Adp Of The SNF · Individual | 0% | 6 facilities |
| Martin, Chris | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Martin, Chris | Adp Of The SNF · Individual | 0% | 1 facilities |
| Stevenson, Sean | Operational/Managerial Control · Individual | 0% | 10 facilities |
·
Fire safety
3 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke2D
- C
Provide properly protected cooking facilities.
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems1D
- D
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
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Other homes nearby
-
Mountain View Community
Ossipee, NH
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 4 h 25 min
- Fines
- $0
-
Wolfeboro Bay Center
Wolfeboro, NH · 603 Healthcare
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 22 min
- Fines
- $0
-
Norway Center For Health & Rehabilitation, LLC
Norway, ME · National Health Care Associates
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 19 min
- Fines
- $0