Federal inspection record · CMS data as of October 1, 2026
Maine Veterans Home - Bangor
44 Hogan Rd, Bangor, ME · (207) 942-2333
- Certified beds
- 120
- Residents per day
- 113
- Ownership
- Non-Profit
- Chain
- Maine Veterans' Home
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- October 2, 1995
1
How this home got 3 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Maine.
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Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★3 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Maine homes
Maine Veterans Home - Bangor carries 94.25 inspection points. That is fewer than 31% of Maine's 77 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Maine: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–24 pts
- 4★ 24–55 pts
- 3★ 55–78 pts
- 2★ 78–115.5 pts
- 1★ over 115.5 pts
Bars show every rated home in Maine by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
38 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (2)
-
K
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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G
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Resident Assessment and Care Planning10E
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- B
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care7E
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide enough food/fluids to maintain a resident's health.
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- E
Provide care or services that was trauma informed and/or culturally competent.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control5E
- D
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
- E
Implement a program that monitors antibiotic use.
- D
Develop and implement policies and procedures for flu and pneumonia vaccinations.
- D
Provide and implement an infection prevention and control program.
Resident Rights4D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service4E
- E
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation2E
- E
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- E
Respond appropriately to all alleged violations.
Nursing and Physician Services2D
- D
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
- D
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Environmental1E
- E
Keep all essential equipment working safely.
Nutrition and Dietary1E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspection history
2025-08-14
9 health deficiencies · 1 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (3 deficiencies)
2024-08-22
18 health deficiencies · 1 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (4 deficiencies)
2023-09-28
11 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 5 h 2 min of nursing staff time a day, 1 h 35 min of it from a registered nurse.
This home
5 h 2 min
Maine average
4 h 23 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 39% of nursing staff and 35% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$74,698 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-03-17 | Fine | $68,530 |
| 2025-03-17 | Payment Denial · 8 day denial | $0 |
| 2024-05-06 | Fine | $6,168 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.3 pts better | 1.0 | 1.3 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1.3 pts better | 0.4 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine0.2 pts better | 93.3% | 93.1% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine3.2 pts better | 99.1% | 95.9% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury2.7 pts better | 1.3% | 4.0% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms10.5 pts better | 1.2% | 11.7% | 13.5% |
| Percentage of long-stay residents who lose too much weight2 pts worse | 7.1% | 5.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.3 pts worse | 18.9% | 17.6% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication9 pts better | 10.5% | 19.5% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened1.1 pts better | 22.8% | 23.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased3.2 pts worse | 27.5% | 24.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.9 pts better | 0.0% | 0.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.7 pts worse | 3.8% | 2.1% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.8 pts better | 27.4% | 28.2% | 18.3% |
| Percentage of long-stay residents with pressure ulcers4.1 pts worse | 8.5% | 4.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine22.6 pts worse | 50.1% | 72.7% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit1.8 pts better | 13.6% | 15.4% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication2.5 pts worse | 4.0% | 1.5% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine7.1 pts worse | 70.1% | 77.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission2.3 pts worse | 22.9% | 20.6% | 23.4% |
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Who owns and runs it
36 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Armstrong, Angela | Corporate Director · Individual | 0% | 5 facilities |
| Armstrong, Angela | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Brawn, Christine | Corporate Director · Individual | 0% | 5 facilities |
| Brawn, Christine | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Brooks, Kevin | Corporate Officer · Individual | 0% | 5 facilities |
| Burr, Heather | Corporate Director · Individual | 0% | 5 facilities |
| Burr, Heather | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Collins, Samuel | Corporate Director · Individual | 0% | 5 facilities |
| Collins, Samuel | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Derosier, Meghann | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Derosier, Meghann | Adp Of The SNF · Individual | 0% | 1 facilities |
| Gagnon, Rebecca | Corporate Officer · Individual | 0% | 7 facilities |
| Gardner, Christopher | Corporate Director · Individual | 0% | 5 facilities |
| Gardner, Christopher | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Genest, Emil | Corporate Director · Individual | 0% | 5 facilities |
| Genest, Emil | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Jackson, Diane | Corporate Director · Individual | 0% | 5 facilities |
| Jackson, Diane | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Klawitter, Brad | Corporate Officer · Individual | 0% | 5 facilities |
| Lagace, Donald | Corporate Director · Individual | 0% | 5 facilities |
| Lagace, Donald | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Maine Veterans' Home | Operational/Managerial Control · Organization | 0% | 5 facilities |
| Meader, Melanie | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Miller, Bridget | Corporate Director · Individual | 0% | 5 facilities |
| Miller, Bridget | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Pooler, Michael | Corporate Director · Individual | 0% | 5 facilities |
| Pooler, Michael | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Richmond, David | Corporate Director · Individual | 0% | 5 facilities |
| Richmond, David | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Sanpedro, Steven | Corporate Director · Individual | 0% | 5 facilities |
| Sanpedro, Steven | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Schwetz, Julie | Corporate Director · Individual | 0% | 5 facilities |
| Schwetz, Julie | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Urbain, Greg | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Urbain, Greg | Adp Of The SNF · Individual | 0% | 1 facilities |
| Welch, Katherine | Operational/Managerial Control · Individual | 0% | 5 facilities |
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Fire safety
5 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Gas, Vacuum, and Electrical Systems2D
- D
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
- D
Have proper medical gas storage and administration areas.
Egress1D
- D
Install emergency lighting that can last at least 1 1/2 hours.
Construction1B
- B
Install a two-hour-resistant firewall separation.
Smoke1B
- B
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
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Other homes nearby
-
Eastside Center For Health & Rehabilitation, LLC
Bangor, ME · National Health Care Associates
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 19 min
- Fines
- $11,190
-
Stillwater Health Care
Bangor, ME · First Atlantic Healthcare
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 10 min
- Fines
- $11,190
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Ross Manor
Bangor, ME · First Atlantic Healthcare
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 24 min
- Fines
- $8,018