Federal inspection record · CMS data as of October 1, 2026
Haven Of Lake Havasu
2781 Osborne Drive, Lake Havasu City, AZ · (928) 505-5552
- Cited for abuse (CMS abuse icon)
- Certified beds
- 104
- Residents per day
- 73
- Ownership
- For-Profit
- Chain
- Haven Health
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- February 14, 1997
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Arizona.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
This home carries CMS's abuse icon, which caps its inspection rating at 2 stars and so its overall rating at 4.
2
Where it sits among Arizona homes
Haven Of Lake Havasu carries 63 inspection points. That is fewer than 14% of Arizona's 139 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Arizona: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–9.5 pts
- 4★ 9.5–23 pts
- 3★ 23–38 pts
- 2★ 38–59 pts
- 1★ over 59 pts
Bars show every rated home in Arizona by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
28 health citations on record since 2022. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (2)
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G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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G
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Quality of Life and Care11E
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
- E
Provide activities to meet all resident's needs.
- E
Ensure the activities program is directed by a qualified professional.
- E
Provide safe, appropriate pain management for a resident who requires such services.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- E
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning6E
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Plan the resident's discharge to meet the resident's goals and needs.
- E
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Ensure each resident receives an accurate assessment.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation4E
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- E
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nutrition and Dietary2D
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Dispose of garbage and refuse properly.
Resident Rights1D
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service1D
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services1D
- D
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspection history
2025-02-14
9 health deficiencies · 1 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2023-07-27
12 health deficiencies · 2 fire-safety deficiencies
Top issue: Quality of Life and Care (6 deficiencies)
2022-06-09
7 health deficiencies · 4 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 34 min of nursing staff time a day, 41 min of it from a registered nurse.
This home
3 h 34 min
Arizona average
4 h 5 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 40% of nursing staff and 53% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$8,018 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-10-17 | Fine | $8,018 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.1 pts better | 1.4 | 1.5 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1 pts worse | 2.2 | 1.2 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine2.6 pts better | 99.4% | 96.8% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine1 pts better | 95.7% | 94.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.7 pts better | 0.6% | 2.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms1.5 pts better | 2.2% | 3.7% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.9 pts better | 4.5% | 5.4% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication5.3 pts better | 16.1% | 21.4% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication8.9 pts better | 1.7% | 10.6% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.3 pts better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened3.7 pts worse | 15.4% | 11.7% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased8.6 pts better | 2.0% | 10.6% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.7 pts better | 0.0% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.2 pts worse | 2.4% | 1.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3 pts worse | 23.3% | 20.3% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.4 pts better | 1.9% | 4.3% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine1.7 pts better | 94.3% | 92.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit7.7 pts worse | 17.7% | 10.0% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.8 pts better | 0.3% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine3.4 pts better | 91.3% | 87.9% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.3 pts worse | 23.8% | 23.5% | 23.4% |
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Who owns and runs it
36 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Espinosa, Stephanie | Operational/Managerial Control · Individual | 0% | 17 facilities |
| Espinosa, Stephanie | Adp Of The SNF · Individual | 0% | 17 facilities |
| Fragoso, Lindsay | Operational/Managerial Control · Individual | 0% | 31 facilities |
| Fragoso, Lindsay | Adp Of The SNF · Individual | 0% | 31 facilities |
| Haven Health Properties LLC | 5% Or Greater Mortgage Interest · Organization | 0% | 11 facilities |
| Haven Health Properties LLC | Adp Of The SNF · Organization | 0% | 11 facilities |
| Haven Lake Havasu Real Estate LLC | 5% Or Greater Mortgage Interest · Organization | 0% | 1 facilities |
| Haven Lake Havasu Real Estate LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Health Group Management LLC | Operational/Managerial Control · Organization | 0% | 31 facilities |
| Health Group Management LLC | Adp Of The SNF · Organization | 0% | 31 facilities |
| Longhurst, Stock | Operational/Managerial Control · Individual | 0% | 10 facilities |
| Longhurst, Stock | Adp Of The SNF · Individual | 0% | 10 facilities |
| Ong-Veloso, Angelo | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Ong-Veloso, Angelo | Adp Of The SNF · Individual | 0% | 2 facilities |
| Ponithieux, Kimberly | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Ponithieux, Kimberly | Adp Of The SNF · Individual | 0% | 1 facilities |
| Robertson, Brett | Direct Ownership Interest · Individual | 0% | 31 facilities |
| Robertson, Brett | Operational/Managerial Control · Individual | 0% | 31 facilities |
| Robertson, Brett | Adp Of The SNF · Individual | 0% | 31 facilities |
| Samuelian, Robert | Direct Ownership Interest · Individual | 0% | 19 facilities |
| Samuelian, Robert | Operational/Managerial Control · Individual | 0% | 19 facilities |
| Samuelian, Robert | Adp Of The SNF · Individual | 0% | 19 facilities |
| Samuelian, Spencer | Direct Ownership Interest · Individual | 0% | 31 facilities |
| Samuelian, Spencer | Operational/Managerial Control · Individual | 0% | 31 facilities |
| Samuelian, Spencer | Adp Of The SNF · Individual | 0% | 31 facilities |
| Samuelian, Stephen | Direct Ownership Interest · Individual | 0% | 19 facilities |
| Samuelian, Stephen | Operational/Managerial Control · Individual | 0% | 19 facilities |
| Samuelian, Stephen | Adp Of The SNF · Individual | 0% | 19 facilities |
| Seastrand, Jason | Direct Ownership Interest · Individual | 0% | 31 facilities |
| Seastrand, Jason | Operational/Managerial Control · Individual | 0% | 31 facilities |
| Seastrand, Jason | Adp Of The SNF · Individual | 0% | 31 facilities |
| West, Christian | Direct Ownership Interest · Individual | 0% | 31 facilities |
| West, Christian | Operational/Managerial Control · Individual | 0% | 31 facilities |
| West, Christian | Adp Of The SNF · Individual | 0% | 31 facilities |
| Yentes, Cameron | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Yentes, Cameron | Adp Of The SNF · Individual | 0% | 1 facilities |
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Fire safety
7 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke4E
- E
Install corridor and hallway doors that block smoke.
- D
Install corridor and hallway doors that block smoke.
- D
Inspect, test, and maintain automatic sprinkler systems.
- D
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems2D
- D
Have generator or other power source capable of supplying service within 10 seconds.
- D
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Miscellaneous1D
- D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
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Other homes nearby
-
Havasu Nursing Center
Lake Havasu City, AZ · Circle B Enterprises
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 2 h 57 min
- Fines
- $0
-
The Legacy Rehab & Care Center
Bullhead City, AZ
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 24 min
- Fines
- $0
-
Desert Highlands Care Center
Kingman, AZ · Circle B Enterprises
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 44 min
- Fines
- $0