Naples, FL

Bentley Care Center

3-star overall rating with 2-star inspections with 15 recent health deficiencies

875 Retreat Drive, Naples, FL

(239) 431-2100

Compare this facility

Overall

3 / 5

CMS overall stars

Health inspections

2 / 5

Survey and complaint cycles

Staffing

5 / 5

RN + nurse staffing

Quality measures

4 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

84

Certified beds

Average residents

62

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Vi Living

Operator or chain grouping

Approved since

2004-12-02

CMS approved date

Coverage

Medicare

Participation flags

Chain footprint

10 facilities

Chain averages 5 overall / 4 health / 5 staffing / 5 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

1.86

Registered nurse staffing · state 0.73 · national 0.68

LPN hours / resident day

0.80

Licensed practical nurse staffing · state 0.79 · national 0.87

Aide hours / resident day

3.92

Nurse aide staffing · state 2.34 · national 2.35

Total nurse hours

6.58

All reported nurse hours · state 3.86 · national 3.89

Licensed hours

2.66

RN + LPN hours · state 1.52 · national 1.54

Weekend hours

5.92

Weekend nurse staffing · state 3.51 · national 3.43

Weekend RN hours

1.33

Weekend registered nurse coverage · state 0.53 · national 0.47

Physical therapist

0.18

Reported PT staffing · state 0.10 · national 0.07

Adjusted RN hours

1.81

CMS adjusted RN staffing hours

Adjusted total hours

6.42

CMS adjusted total nurse staffing hours

Case-mix index

1.40

Higher values indicate more complex resident acuity

RN turnover

37%

Annual RN turnover · state 46% · national 45%

Total nurse turnover

25%

Annual nurse turnover · state 42% · national 46%

SNF VBP

Value-based purchasing

Program rank

738

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

64.54

Composite VBP score used to determine payment impact.

Payment multiplier

1.0190

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

5.81

Baseline 16.48% · Performance 18.74% · Measure score 5.81 · Achievement 5.81 · Improvement 0

Healthcare-associated infections

0

Baseline 5.08% · Performance 7.76% · Measure score 0 · Achievement 0 · Improvement 0

Total nurse turnover

10

Baseline 27.16% · Performance 21.05% · Measure score 10 · Achievement 10 · Improvement 9

Adjusted total nurse staffing

10

Baseline 6.29 hours · Performance 5.90 hours · Measure score 10 · Achievement 10 · Improvement 0

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	8.14%	10.72% 2.6 pts better	No Different than the National Rate · Eligible stays 175 · Observed rate 2.86% · Lower 95% interval 5.61%
Discharge to community	58.75%	50.57% 8.2 pts better	Better than the National Rate · Eligible stays 162 · Observed rate 57.41% · Lower 95% interval 51.08%
Medicare spending per beneficiary	0.94	1.02 0.1 pts better
Drug regimen review with follow-up	100%	95.27% 4.7 pts better	Numerator 197 · Denominator 197
Falls with major injury	0.51%	0.77% 0.3 pts better	Numerator 1 · Denominator 197
Discharge self-care score	50%	53.69% 3.7 pts worse	Numerator 72 · Denominator 144
Discharge mobility score	61.11%	50.94% 10.2 pts better	Numerator 88 · Denominator 144
Pressure ulcers or injuries, new or worsened	3.05%	2.29% 0.8 pts worse	Numerator 6 · Denominator 197 · Adjusted rate 3.4%
Healthcare-associated infections requiring hospitalization	7.76%	7.12% 0.6 pts worse	No Different than the National Rate · Eligible stays 136 · Observed rate 7.35% · Lower 95% interval 4.85%
Staff COVID-19 vaccination coverage	0.27%	8.2% 7.9 pts worse	Numerator 1 · Denominator 374
Staff flu vaccination coverage	7.14%	42% 34.9 pts worse	Numerator 12 · Denominator 168
Discharge function score	63.19%	56.45% 6.7 pts better	Numerator 91 · Denominator 144
Transfer of health information to provider	100%	95.95% 4 pts better	Numerator 62 · Denominator 62
Transfer of health information to patient	99.06%	96.28% 2.8 pts better	Numerator 105 · Denominator 106
Resident COVID-19 vaccinations up to date	34.65%	25.2% 9.4 pts better	Numerator 44 · Denominator 127

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.4	2.1 0.7 pts better	1.9 0.5 pts better	Long Stay · 20240701-20250630 · Adjusted 1.4 · Observed 1.2 · Expected 1.5 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	1.3	1.2 0.1 pts worse	1.8 0.5 pts better	Long Stay · 20240701-20250630 · Adjusted 1.3 · Observed 1.1 · Expected 1.4 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	98.2%	97.8% 0.4 pts better	93.4% 4.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 97.3% · Q4 95.2% · 4Q avg 98.2%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	94.1%	99.2% 5.1 pts worse	95.5% 1.4 pts worse	Long Stay · 2024Q3-2025Q2 · 4Q avg 94.1%
Percentage of long-stay residents experiencing one or more falls with major injury	6.5%	2.6% 3.9 pts worse	3.3% 3.2 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 11.1% · Q2 6.8% · Q3 2.7% · Q4 4.8% · 4Q avg 6.5% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	0.0%	3.7% 3.7 pts better	11.4% 11.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents who lose too much weight	7.0%	5.9% 1.1 pts worse	5.4% 1.6 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 3.6% · Q2 6.5% · Q3 12.0% · Q4 6.5% · 4Q avg 7.0%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	7.6%	15.7% 8.1 pts better	19.6% 12 pts better	Long Stay · 2024Q4-2025Q3 · Q1 6.9% · Q2 12.5% · Q3 3.8% · Q4 6.2% · 4Q avg 7.6%
Percentage of long-stay residents who received an antipsychotic medication	7.8%	9.8% 2 pts better	16.7% 8.9 pts better	Long Stay · 2024Q4-2025Q3 · Q1 8.0% · Q2 7.7% · Q3 8.7% · Q4 6.9% · 4Q avg 7.8% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	0.0%	0.0% About the same	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened	19.0%	11.7% 7.3 pts worse	16.3% 2.7 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 31.5% · Q4 15.0% · 4Q avg 19.0% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased	15.9%	9.8% 6.1 pts worse	14.9% 1 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 25.0% · Q2 12.9% · Q3 8.3% · Q4 16.7% · 4Q avg 15.9% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.0%	0.4% 0.4 pts better	1.0% 1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	3.0%	0.8% 2.2 pts worse	1.7% 1.3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 4.5% · Q2 2.3% · Q3 0.0% · Q4 4.9% · 4Q avg 3.0% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	23.5%	12.5% 11 pts worse	19.8% 3.7 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 31.4% · Q2 29.1% · Q3 12.9% · Q4 18.4% · 4Q avg 23.5%
Percentage of long-stay residents with pressure ulcers	3.3%	5.1% 1.8 pts better	5.1% 1.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 4.1% · Q2 4.2% · Q3 2.4% · Q4 2.2% · 4Q avg 3.3% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	98.3%	94.3% 4 pts better	81.7% 16.6 pts better	Short Stay · 2024Q4-2025Q3 · Q1 99.2% · Q2 99.3% · Q3 98.2% · Q4 96.8% · 4Q avg 98.3%
Percentage of short-stay residents who had an outpatient emergency department visit	10.3%	9.3% 1 pts worse	12.0% 1.7 pts better	Short Stay · 20240701-20250630 · Adjusted 10.3% · Observed 8.3% · Expected 9.1% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication	1.0%	1.5% 0.5 pts better	1.6% 0.6 pts better	Short Stay · 2024Q4-2025Q3 · Q1 1.2% · Q2 1.0% · Q3 0.8% · Q4 0.9% · 4Q avg 1.0% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	95.0%	94.7% 0.3 pts better	79.7% 15.3 pts better	Short Stay · 2024Q3-2025Q2 · 4Q avg 95.0%
Percentage of short-stay residents who were rehospitalized after a nursing home admission	24.7%	26.2% 1.5 pts better	23.9% 0.8 pts worse	Short Stay · 20240701-20250630 · Adjusted 24.7% · Observed 19.4% · Expected 18.8% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-11-21 · Fire 2024-11-21

15 health deficiencies

Top issue: Nutrition and Dietary (4 deficiencies)

0 fire-safety deficiencies

No concentrated fire-safety issue counts in this cycle.

Cycle 2 Health 2023-03-02 · Fire 2023-03-02

2 health deficiencies

Top issue: Quality of Life and Care (2 deficiencies)

5 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (2 deficiencies)

Cycle 3 Health 2021-07-29 · Fire 2021-07-29

0 health deficiencies

No concentrated health issue counts in this cycle.

1 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2023-03-02

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-04-01

F · Potential for more than minimal harm 2023-03-02

K355 · Smoke Deficiencies

Fire Safety

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-04-01

F · Potential for more than minimal harm 2023-03-02

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-04-01

E · Potential for more than minimal harm 2023-03-02

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2023-04-01

D · Potential for more than minimal harm 2023-03-02

K271 · Egress Deficiencies

Fire Safety

Have exits that are accessible at all times.

Corrected 2023-04-01

F · Potential for more than minimal harm 2021-07-29

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-08-29

Inspection history

Recent health citations

F · Potential for more than minimal harm 2024-11-21

F802 · Nutrition and Dietary Deficiencies

Health

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2025-01-06

F · Potential for more than minimal harm 2024-11-21

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-01-02

F · Potential for more than minimal harm 2024-11-21

F814 · Nutrition and Dietary Deficiencies

Health

Dispose of garbage and refuse properly.

Corrected 2025-01-02

F · Potential for more than minimal harm 2024-11-21

F835 · Administration Deficiencies

Health

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Corrected 2025-01-02

E · Potential for more than minimal harm 2024-11-21

F583 · Resident Rights Deficiencies

Health

Keep residents' personal and medical records private and confidential.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F658 · Resident Assessment and Care Planning Deficiencies

Health

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F676 · Quality of Life and Care Deficiencies

Health

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F692 · Quality of Life and Care Deficiencies

Health

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F755 · Pharmacy Service Deficiencies

Health

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F758 · Pharmacy Service Deficiencies

Health

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F808 · Nutrition and Dietary Deficiencies

Health

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2025-01-02

D · Potential for more than minimal harm 2024-11-21

F919 · Environmental Deficiencies

Health

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2025-01-02

D · Potential for more than minimal harm 2023-03-02

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-04-01

D · Potential for more than minimal harm 2023-03-02

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-04-01

Penalties and ownership

What sits behind the stars

Ownership

Cc-Development Group, Inc.

5% Or Greater Direct Ownership Interest · Organization

100% 9 facilities 1990-12-11

Margot And Tom Pritzker Foundation