Federal inspection record · CMS data as of October 1, 2026
Winter Haven Health And Rehabilitation Center
202 Ave O Ne, Winter Haven, FL · (863) 293-3103
- Certified beds
- 140
- Residents per day
- 132
- Ownership
- Non-Profit
- Chain
- Senior Health South
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- June 1, 1982
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Florida.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Florida homes
Winter Haven Health And Rehabilitation Center carries 75 inspection points. That is fewer than 23% of Florida's 691 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Florida: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–8 pts
- 4★ 8–25 pts
- 3★ 25–46 pts
- 2★ 46–85 pts
- 1★ over 85 pts
Bars show every rated home in Florida by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
30 health citations on record since 2021. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care9E
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Assist a resident in gaining access to vision and hearing services.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
- D
Provide care or services that was trauma informed and/or culturally competent.
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights5E
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- E
Reasonably accommodate the needs and preferences of each resident.
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- E
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service5D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning4E
- E
PASARR screening for Mental disorders or Intellectual Disabilities
- E
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- E
PASARR screening for Mental disorders or Intellectual Disabilities
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration3F
- F
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
- D
Provide timely, quality laboratory services/tests to meet the needs of residents.
- D
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control2F
- F
Provide and implement an infection prevention and control program.
- E
Implement a program that monitors antibiotic use.
Nutrition and Dietary2E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspection history
2026-06-18
10 health deficiencies · 5 fire-safety deficiencies
Top issue: Quality of Life and Care (5 deficiencies)
2024-01-24
13 health deficiencies · 5 fire-safety deficiencies
Top issue: Quality of Life and Care (4 deficiencies)
2021-10-22
7 health deficiencies · 2 fire-safety deficiencies
Top issue: Pharmacy Service (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 15 min of nursing staff time a day, 25 min of it from a registered nurse.
This home
3 h 15 min
Florida average
3 h 51 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 35% of nursing staff and 69% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$4,190 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-01-24 | Fine | $4,190 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.7 pts worse | 2.7 | 2.0 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.5 pts better | 0.6 | 1.1 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine3.7 pts worse | 94.7% | 98.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine0.6 pts better | 100.0% | 99.4% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.7 pts better | 0.8% | 2.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms5.4 pts better | 0.0% | 5.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.5 pts better | 4.0% | 5.5% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication15.2 pts worse | 29.1% | 13.9% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication9.7 pts worse | 18.4% | 8.7% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.5 pts worse | 8.9% | 8.4% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased1.3 pts worse | 9.6% | 8.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.2 pts better | 0.1% | 0.3% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.2 pts better | 0.4% | 0.6% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence5.1 pts better | 4.4% | 9.5% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.2 pts worse | 5.6% | 4.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine0.1 pts worse | 95.5% | 95.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit1.1 pts worse | 10.0% | 8.9% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.7 pts worse | 2.1% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine3.7 pts better | 100.0% | 96.3% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.7 pts better | 25.1% | 25.8% | 23.4% |
·
Who owns and runs it
22 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Senior Health South Ex LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 7 facilities |
| Brown, Jennifer | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Brown, Jennifer | Adp Of The SNF · Individual | 0% | 3 facilities |
| Consulting Support Services, LLC | Operational/Managerial Control · Organization | 0% | 37 facilities |
| Consulting Support Services, LLC | Adp Of The SNF · Organization | 0% | 37 facilities |
| Depiano, Rich | Corporate Officer · Individual | 0% | 7 facilities |
| Eleus Health Management LLC | Operational/Managerial Control · Organization | 0% | 9 facilities |
| Eleus Health Management LLC | Adp Of The SNF · Organization | 0% | 9 facilities |
| Facility Support Company, LLC | Operational/Managerial Control · Organization | 0% | 37 facilities |
| Facility Support Company, LLC | Adp Of The SNF · Organization | 0% | 37 facilities |
| Jaffe, Howard | Corporate Officer · Individual | 0% | 37 facilities |
| Kane Financial Services, LLC | Operational/Managerial Control · Organization | 0% | 37 facilities |
| Kane Financial Services, LLC | Adp Of The SNF · Organization | 0% | 37 facilities |
| Mullen, Ann | Corporate Officer · Individual | 0% | 10 facilities |
| Omega Healthcare Investors, Inc | 5% Or Greater Security Interest · Organization | 0% | 17 facilities |
| Omega Healthcare Investors, Inc | Adp Of The SNF · Organization | 0% | 17 facilities |
| Richmond, Penny | Corporate Officer · Individual | 0% | 25 facilities |
| Robinson-Brady, Alexia | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Robinson-Brady, Alexia | Adp Of The SNF · Individual | 0% | 1 facilities |
| Select Rehabilitation, LLC | Adp Of The SNF · Organization | 0% | 59 facilities |
| Senior Health Properties South, Inc | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 7 facilities |
| Senior Health South Ex LLC | Adp Of The SNF · Organization | 0% | 7 facilities |
·
Fire safety
12 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke5E
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Provide properly protected cooking facilities.
- D
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D
Have approved installation, maintenance and testing program for fire alarm systems.
- D
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous2E
- E
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems2F
- F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Services2D
- D
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress1E
- E
Meet other general requirements.
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Other homes nearby
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Palm Garden Of Winter Haven
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Lake Mariam Health And Rehabilitation Center
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