Winston-Salem, NC

The Oaks

1-star overall rating with 2-star inspections with 11 recent health deficiencies with 2 fire-safety deficiencies in the latest cycle

901 Bethesda Road, Winston-Salem, NC

(336) 768-2211

Compare this facility

Overall

1 / 5

CMS overall stars

Health inspections

2 / 5

Survey and complaint cycles

Staffing

1 / 5

RN + nurse staffing

Quality measures

2 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

131

Certified beds

Average residents

118

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Liberty Senior Living

Operator or chain grouping

Approved since

1988-06-30

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Staffing

Hours and turnover

RN hours / resident day

0.27

Registered nurse staffing

LPN hours / resident day

0.95

Licensed practical nurse staffing

Aide hours / resident day

2.10

Nurse aide staffing

Weekend hours

2.95

Weekend nurse staffing

RN turnover

89%

Annual RN turnover

Total nurse turnover

69%

Annual nurse turnover

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.7%
91.5%
8.2 pts better
93.4%
6.3 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.1%
94.1%
4 pts better
95.5%
2.6 pts better
Long Stay · 2024Q3-2025Q2
Percentage of long-stay residents experiencing one or more falls with major injury 1.9%
3.6%
1.7 pts better
3.3%
1.4 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who have depressive symptoms 7.4%
4.8%
2.6 pts worse
11.4%
4 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who lose too much weight 11.5%
7.2%
4.3 pts worse
5.4%
6.1 pts worse
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who received an antianxiety or hypnotic medication 18.7%
21.6%
2.9 pts better
19.6%
0.9 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who received an antipsychotic medication 10.1%
15.0%
4.9 pts better
16.7%
6.6 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who were physically restrained 0.0%
0.0%
About the same
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents whose ability to walk independently worsened 18.6%
21.5%
2.9 pts better
16.3%
2.3 pts worse
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents whose need for help with daily activities has increased 11.5%
16.8%
5.3 pts better
14.9%
3.4 pts better
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with a catheter inserted and left in their bladder 1.1%
0.9%
0.2 pts worse
1.0%
0.1 pts worse
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with a urinary tract infection 3.2%
2.6%
0.6 pts worse
1.7%
1.5 pts worse
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 25.7%
21.2%
4.5 pts worse
19.8%
5.9 pts worse
Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with pressure ulcers 8.8%
6.0%
2.8 pts worse
5.1%
3.7 pts worse
Long Stay · 2024Q4-2025Q3
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 91.1%
79.9%
11.2 pts better
81.7%
9.4 pts better
Short Stay · 2024Q4-2025Q3
Percentage of short-stay residents who had an outpatient emergency department visit 12.4%
13.2%
0.8 pts better
12.0%
0.4 pts worse
Short Stay · 20240701-20250630
Percentage of short-stay residents who newly received an antipsychotic medication 1.7%
1.5%
0.2 pts worse
1.6%
0.1 pts worse
Short Stay · 2024Q4-2025Q3
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 81.9%
78.1%
3.8 pts better
79.7%
2.2 pts better
Short Stay · 2024Q3-2025Q2
Percentage of short-stay residents who were rehospitalized after a nursing home admission 24.7%
22.9%
1.8 pts worse
23.9%
0.8 pts worse
Short Stay · 20240701-20250630

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-08-22 · Fire 2024-07-24

11 health deficiencies

Top issue: Nutrition and Dietary (3 deficiencies)

2 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Cycle 2 Health 2024-07-24 · Fire 2023-09-15

5 health deficiencies

Top issue: Quality of Life and Care (3 deficiencies)

3 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Cycle 3 Health 2023-09-15 · Fire 2022-07-08

8 health deficiencies

Top issue: Pharmacy Service (3 deficiencies)

2 fire-safety deficiencies

Top issue: Egress (1 deficiency)

Fire safety

Fire-safety citations

D · Potential for more than minimal harm 2024-07-24

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-09-18

D · Potential for more than minimal harm 2024-07-24

K923 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper medical gas storage and administration areas.

Corrected 2024-09-18

D · Potential for more than minimal harm 2023-09-15

K352 · Smoke Deficiencies

Fire Safety

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2023-11-10

D · Potential for more than minimal harm 2023-09-15

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2023-11-10

D · Potential for more than minimal harm 2023-09-15

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-11-10

D · Potential for more than minimal harm 2022-07-08

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2022-08-19

D · Potential for more than minimal harm 2022-07-08

K321 · Smoke Deficiencies

Fire Safety

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-08-19

Inspection history

Recent health citations

F · Potential for more than minimal harm 2025-08-22

F801 · Nutrition and Dietary Deficiencies

Health

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2025-09-11

F · Potential for more than minimal harm 2025-08-22

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-11

F · Potential for more than minimal harm 2025-08-22

F814 · Nutrition and Dietary Deficiencies

Health

Dispose of garbage and refuse properly.

Corrected 2025-09-11

F · Potential for more than minimal harm 2025-08-22

F851 · Administration Deficiencies

Health

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2025-09-11

D · Potential for more than minimal harm 2025-08-22

F561 · Resident Rights Deficiencies

Health

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-09-11

D · Potential for more than minimal harm 2025-08-22

F565 · Resident Rights Deficiencies

Health

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-09-11

D · Potential for more than minimal harm 2025-08-22

F655 · Resident Assessment and Care Planning Deficiencies

Health

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-09-11

D · Potential for more than minimal harm 2025-08-22

F658 · Resident Assessment and Care Planning Deficiencies

Health

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-09-11

D · Potential for more than minimal harm 2025-08-22

F825 · Quality of Life and Care Deficiencies

Health

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2025-09-11

D · Potential for more than minimal harm 2025-08-22

F914 · Environmental Deficiencies

Health

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Corrected 2025-09-11

B · Minimal harm 2025-08-22

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-09-11

E · Potential for more than minimal harm 2024-07-24

F565 · Resident Rights Deficiencies

Health

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2024-08-06

E · Potential for more than minimal harm 2024-07-24

F791 · Quality of Life and Care Deficiencies

Health

Provide or obtain dental services for each resident.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-24

F553 · Resident Rights Deficiencies

Health

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2024-08-06

D · Potential for more than minimal harm 2024-07-24

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-03-07

D · Potential for more than minimal harm 2024-07-24

F690 · Quality of Life and Care Deficiencies

Health

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-08-06

E · Potential for more than minimal harm 2023-09-15

F727 · Nursing and Physician Services Deficiencies

Health

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2023-10-04

E · Potential for more than minimal harm 2023-09-15

F760 · Pharmacy Service Deficiencies

Health

Ensure that residents are free from significant medication errors.

Corrected 2023-10-04

E · Potential for more than minimal harm 2023-09-15

F867 · Administration Deficiencies

Health

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2023-10-04

D · Potential for more than minimal harm 2023-09-15

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-10-04

D · Potential for more than minimal harm 2023-09-15

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-10-04

D · Potential for more than minimal harm 2023-09-15

F919 · Environmental Deficiencies

Health

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2023-10-04

B · Minimal harm 2023-09-15

F623 · Resident Rights Deficiencies

Health

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-10-04

B · Minimal harm 2023-09-15

F625 · Resident Rights Deficiencies

Health

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-10-04

Penalties and ownership

What sits behind the stars

Ownership

Calcutt, Joeseph V

W-2 Managing Employee · Individual

0% 34 facilities 2011-05-01
Keener, Garrett

W-2 Managing Employee · Individual

0% 1 facilities 2023-06-23
Liberty Healthcare Group LLC

5% Or Greater Direct Ownership Interest · Organization

0% 14 facilities 2011-05-01
Liberty Long Term Care LLC

5% Or Greater Direct Ownership Interest · Organization

0% 21 facilities 2011-05-01
Mcneill, John

5% Or Greater Direct Ownership Interest · Individual

0% 32 facilities 2011-05-01
Mcneill, John

W-2 Managing Employee · Individual

0% 32 facilities 2011-05-01
Mcneill, Ronald

5% Or Greater Direct Ownership Interest · Individual

0% 32 facilities 2011-05-03
Mcneill, Ronald

W-2 Managing Employee · Individual

0% 32 facilities 2011-05-03
Miller, Robert

Corporate Director · Individual

0% 34 facilities 2024-09-01
Purifoy, Penny

W-2 Managing Employee · Individual

0% 13 facilities 2011-05-01
Wilson, Jeffrey

Corporate Director · Individual

0% 36 facilities 2011-05-01
Wilson, Jeffrey

W-2 Managing Employee · Individual

0% 36 facilities 2011-05-01

Nearby options

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5-star overall rating with 5-star inspections with 5 fire-safety deficiencies in the latest cycle

Overall
5 / 5
Health
5 / 5
Staffing
3 / 5
Fines
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#2

Homestead Hills

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5-star overall rating with 5-star inspections with 1 fire-safety deficiencies in the latest cycle

Overall
5 / 5
Health
5 / 5
Staffing
4 / 5
Fines
$0
#3

Willow Valley Center for Nursing and Rehabilitatio

Winston-Salem, NC

1-star overall rating with 1-star inspections with $283,330 in total fines with 9 recent health deficiencies with 10 fire-safety deficiencies in the latest cycle

Overall
1 / 5
Health
1 / 5
Staffing
1 / 5
Fines
$283,330

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