9 health deficiencies
Top issue: Resident Rights (3 deficiencies)
17 fire-safety deficiencies
Top issue: Emergency Preparedness (9 deficiencies)
Brockton, MA
1-star overall rating with 2-star inspections with 9 recent health deficiencies with 17 fire-safety deficiencies in the latest cycle
888 North Main Street, Brockton, MA
(508) 587-6556
Overall
1 / 5
CMS overall stars
Health inspections
2 / 5
Survey and complaint cycles
Staffing
4 / 5
RN + nurse staffing
Quality measures
1 / 5
Resident outcomes and process measures
Quick facts
Beds
123
Certified beds
Average residents
107
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
Best Care Services
Operator or chain grouping
Approved since
1990-07-01
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Staffing
RN hours / resident day
1.01
Registered nurse staffing
LPN hours / resident day
0.55
Licensed practical nurse staffing
Aide hours / resident day
2.02
Nurse aide staffing
Weekend hours
2.96
Weekend nurse staffing
RN turnover
36%
Annual RN turnover
Total nurse turnover
39%
Annual nurse turnover
Quality measures
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days | 2.2 |
1.9
0.3 pts worse
|
1.9
0.3 pts worse
|
Long Stay · 20240701-20250630 |
| Number of outpatient emergency department visits per 1000 long-stay resident days | 2.6 |
1.5
1.1 pts worse
|
1.8
0.8 pts worse
|
Long Stay · 20240701-20250630 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 98.1% |
92.2%
5.9 pts better
|
93.4%
4.7 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100.0% |
94.8%
5.2 pts better
|
95.5%
4.5 pts better
|
Long Stay · 2024Q3-2025Q2 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 3.8% |
3.5%
0.3 pts worse
|
3.3%
0.5 pts worse
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents who have depressive symptoms | 3.8% |
12.0%
8.2 pts better
|
11.4%
7.6 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents who lose too much weight | 2.3% |
5.2%
2.9 pts better
|
5.4%
3.1 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 16.4% |
19.2%
2.8 pts better
|
19.6%
3.2 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents who received an antipsychotic medication | 19.8% |
22.5%
2.7 pts better
|
16.7%
3.1 pts worse
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.1%
0.1 pts better
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents whose ability to walk independently worsened | 35.6% |
17.7%
17.9 pts worse
|
16.3%
19.3 pts worse
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents whose need for help with daily activities has increased | 34.0% |
17.6%
16.4 pts worse
|
14.9%
19.1 pts worse
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.6% |
1.0%
0.6 pts worse
|
1.0%
0.6 pts worse
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents with a urinary tract infection | 1.4% |
2.0%
0.6 pts better
|
1.7%
0.3 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 28.7% |
21.7%
7 pts worse
|
19.8%
8.9 pts worse
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of long-stay residents with pressure ulcers | 2.6% |
4.6%
2 pts better
|
5.1%
2.5 pts better
|
Long Stay · 2024Q4-2025Q3 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 76.8% |
77.1%
0.3 pts worse
|
81.7%
4.9 pts worse
|
Short Stay · 2024Q4-2025Q3 |
| Percentage of short-stay residents who had an outpatient emergency department visit | 9.7% |
11.8%
2.1 pts better
|
12.0%
2.3 pts better
|
Short Stay · 20240701-20250630 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 2.0% |
1.3%
0.7 pts worse
|
1.6%
0.4 pts worse
|
Short Stay · 2024Q4-2025Q3 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 92.4% |
77.7%
14.7 pts better
|
79.7%
12.7 pts better
|
Short Stay · 2024Q3-2025Q2 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 31.5% |
25.8%
5.7 pts worse
|
23.9%
7.6 pts worse
|
Short Stay · 20240701-20250630 |
Survey summary
Top issue: Resident Rights (3 deficiencies)
17 fire-safety deficiencies
Top issue: Emergency Preparedness (9 deficiencies)
Top issue: Pharmacy Service (2 deficiencies)
3 fire-safety deficiencies
Top issue: Egress (2 deficiencies)
Top issue: Quality of Life and Care (11 deficiencies)
6 fire-safety deficiencies
Top issue: Egress (3 deficiencies)
Fire safety
Fire Safety
Develop Emergency Preparedness policies and procedures.
Corrected 2025-06-17
Fire Safety
Establish policies and procedures including evacuation.
Corrected 2025-06-17
Fire Safety
Establish policies and procedures for sheltering.
Corrected 2025-06-17
Fire Safety
Create arrangements with other facilities to receive patients.
Corrected 2025-06-17
Fire Safety
List the names and contact information of those in the facility.
Corrected 2025-06-17
Fire Safety
Provide emergency officials' contact information.
Corrected 2025-06-17
Fire Safety
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-06-17
Fire Safety
Implement emergency and standby power systems.
Corrected 2025-06-17
Fire Safety
Conduct risk assessment and an All-Hazards approach.
Corrected 2025-06-17
Fire Safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-06-17
Fire Safety
Have an enclosure around a vertical opening shaft.
Corrected 2025-06-17
Fire Safety
Have correct number of accessible exits for each story.
Corrected 2025-06-17
Fire Safety
Provide at least two remote exits on each floor or fire section of the building.
Corrected 2025-06-17
Fire Safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-06-17
Fire Safety
Have proper medical gas storage and administration areas.
Corrected 2025-06-17
Fire Safety
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-06-17
Fire Safety
Provide a written emergency evacuation plan.
Corrected 2025-06-17
Fire Safety
Have an enclosure around a vertical opening shaft.
Corrected 2024-05-08
Fire Safety
Have correct number of accessible exits for each story.
Corrected 2024-05-08
Fire Safety
Provide at least two remote exits on each floor or fire section of the building.
Corrected 2024-05-08
Fire Safety
Have an enclosure around a vertical opening shaft.
Corrected 2023-01-30
Fire Safety
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2023-02-01
Fire Safety
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Corrected 2023-02-01
Fire Safety
Have correct number of accessible exits for each story.
Corrected 2023-01-30
Fire Safety
Provide at least two remote exits on each floor or fire section of the building.
Corrected 2023-01-30
Fire Safety
Install an approved automatic sprinkler system.
Corrected 2022-12-09
Inspection history
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-01-12
Health
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-01-12
Health
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2025-06-03
Health
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2025-06-03
Health
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-06-03
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-06-03
Health
Give the resident's representative the ability to exercise the resident's rights.
Corrected 2025-06-03
Health
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2025-06-03
Health
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-06-03
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-05-22
Health
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-05-22
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-05-22
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-05-22
Health
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-05-22
Health
Provide and implement an infection prevention and control program.
Corrected 2024-05-22
Health
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Corrected 2024-05-22
Health
Honor each resident's preferences, choices, values and beliefs.
Corrected 2022-12-21
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-12-21
Health
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2022-12-21
Health
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2022-12-21
Health
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2022-12-21
Health
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2022-12-21
Health
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2022-12-21
Health
Ensure staff are vaccinated for COVID-19
Corrected 2022-12-21
Health
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected 2022-12-21
Health
Provide training in compliance and ethics.
Corrected 2022-12-21
Health
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-12-21
Health
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2022-12-21
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-02-21
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-02-21
Health
Provide activities to meet all resident's needs.
Corrected 2022-12-21
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-12-21
Health
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2022-12-21
Health
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2022-12-21
Health
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2022-12-21
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-02-21
Health
Give the resident's representative the ability to exercise the resident's rights.
Corrected 2022-12-21
Health
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2022-12-21
Health
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2022-12-21
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-02-21
Health
Keep residents' personal and medical records private and confidential.
Corrected 2022-12-21
Health
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2023-02-21
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-02-21
Health
Respond appropriately to all alleged violations.
Corrected 2023-02-23
Health
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-12-21
Health
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-12-21
Health
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2023-02-21
Health
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-12-21
Health
Assist a resident in gaining access to vision and hearing services.
Corrected 2022-12-21
Health
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2022-12-21
Health
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2023-02-21
Health
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2023-02-21
Health
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2023-02-21
Health
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected 2022-12-21
Health
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2022-12-21
Health
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2023-02-21
Health
Provide or get specialized rehabilitative services as required for a resident.
Corrected 2022-12-21
Health
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2023-02-21
Health
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2022-12-21
Health
Perform COVID19 testing on residents and staff.
Corrected 2022-12-21
Health
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2022-12-21
Penalties and ownership
5% Or Greater Direct Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
Operational/Managerial Control · Individual
Operational/Managerial Control · Individual
General Partnership Interest · Individual
Operational/Managerial Control · Individual
General Partnership Interest · Individual
Operational/Managerial Control · Individual
Operational/Managerial Control · Organization
Operational/Managerial Control · Individual
Nearby options
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