Federal inspection record · CMS data as of October 1, 2026
Sunterra Springs Independence
19200 E 37th Terrace S, Independence, MO · (816) 335-3008
- Certified beds
- 38
- Residents per day
- 38
- Ownership
- For-Profit
- Chain
- Sunterra Springs
- Medicare / Medicaid
- Medicare
- Certified since
- November 17, 2017
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Missouri.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Missouri homes
Sunterra Springs Independence carries 27 inspection points. That is fewer than 85% of Missouri's 479 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Missouri: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–20 pts
- 4★ 20–54 pts
- 3★ 54–93.75 pts
- 2★ 93.75–159 pts
- 1★ over 159 pts
Bars show every rated home in Missouri by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
22 health citations on record since 2021. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care7E
- D
Provide care or services that was trauma informed and/or culturally competent.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation4E
- E
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- E
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Protect each resident from the wrongful use of the resident's belongings or money.
- D
Respond appropriately to all alleged violations.
Nursing and Physician Services2E
- D
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- E
Observe each nurse aide's job performance and give regular training.
Pharmacy Service2E
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights2E
- E
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning2E
- E
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Administration2E
- E
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
- E
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control1D
- D
Provide and implement an infection prevention and control program.
Inspection history
2025-02-10
3 health deficiencies · 2 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2023-06-08
11 health deficiencies · 2 fire-safety deficiencies
Top issue: Quality of Life and Care (5 deficiencies)
2021-09-29
8 health deficiencies · 6 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 3 min of nursing staff time a day, 1 h 2 min of it from a registered nurse.
This home
4 h 3 min
Missouri average
3 h 24 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 67% of nursing staff and 86% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine33.8 pts better | 99.5% | 65.7% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit4.9 pts better | 8.5% | 13.4% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.6 pts better | 0.5% | 2.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine31.8 pts better | 93.2% | 61.4% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.5 pts better | 25.2% | 25.7% | 23.4% |
·
Who owns and runs it
32 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Ball Ventures LLC | Indirect Ownership Interest · Organization | 0% | 4 facilities |
| Ball, Allen | Indirect Ownership Interest · Individual | 0% | 4 facilities |
| Ball, Connie | Indirect Ownership Interest · Individual | 0% | 4 facilities |
| Bangerte, Nathan | Indirect Ownership Interest · Individual | 0% | 14 facilities |
| Bangerte, Nathan | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Bangerter, Dee | Indirect Ownership Interest · Individual | 0% | 4 facilities |
| Bangerter, Edward | Indirect Ownership Interest · Individual | 0% | 14 facilities |
| Bangerter, Edward | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Bangerter, Johnathan | Indirect Ownership Interest · Individual | 0% | 14 facilities |
| Bangerter, Johnathan | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Bv Operations LLC | Indirect Ownership Interest · Organization | 0% | 1 facilities |
| Bv Pac Holdings LLC | Indirect Ownership Interest · Organization | 0% | 4 facilities |
| Bv Pac Holdings LLC | Adp Of The SNF · Organization | 0% | 4 facilities |
| Darby, Megan | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Dlb Legacy LLC | Indirect Ownership Interest · Organization | 0% | 4 facilities |
| Dlb Legacy LLC | Adp Of The SNF · Organization | 0% | 4 facilities |
| Gatherum, Jason | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Gatherum, Jason | Operational/Managerial Control · Individual | 0% | 14 facilities |
| Hansen, Kent | Managing Control - Governing Body · Individual | 0% | 11 facilities |
| Neves, Courtney | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Owens, Jon | Managing Control - Governing Body · Individual | 0% | 11 facilities |
| Rmc Enterprises LLC | Direct Ownership Interest · Organization | 0% | 4 facilities |
| Rmc Enterprises LLC | Adp Of The SNF · Organization | 0% | 4 facilities |
| Rmce Operations LLC | Indirect Ownership Interest · Organization | 0% | 6 facilities |
| Rocky Mountain Care LLC | Adp Of The SNF · Organization | 0% | 14 facilities |
| Shrader, Richard | Indirect Ownership Interest · Individual | 0% | 4 facilities |
| Snowball, Kelly | Managing Control - Governing Body · Individual | 0% | 14 facilities |
| Stephens, Elena | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Stephens, Elena | Adp Of The SNF · Individual | 0% | 1 facilities |
| Stevens, Gary | Operational/Managerial Control · Individual | 0% | 4 facilities |
| Tadakamalla, Malathi | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Tadakamalla, Malathi | Adp Of The SNF · Individual | 0% | 2 facilities |
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Fire safety
10 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke5F
- F
Install an approved automatic sprinkler system.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Install a fire alarm system that can be heard throughout the facility.
- E
Install an approved automatic sprinkler system.
Miscellaneous4F
- F
Meet Health Care Facilities Code mechanical requirements.
- F
Have simulated fire drills held at unexpected times.
- F
Provide a written emergency evacuation plan.
- F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress1F
- F
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
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Other homes nearby
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★★★★★- Worst citation, 3 yrs
- J
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Monterey Park Rehabilitation & Health Care Center
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Ignite Medical Resort Blue Springs
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