West Hartford, CT

Saint Mary Home

3-star overall rating with 2-star inspections with abuse icon flag with 7 recent health deficiencies with 7 fire-safety deficiencies in the latest cycle

2021 Albany Ave, West Hartford, CT

(860) 570-8200

Compare this facility

Overall

3 / 5

CMS overall stars

Health inspections

2 / 5

Survey and complaint cycles

Staffing

4 / 5

RN + nurse staffing

Quality measures

5 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

256

Certified beds

Average residents

194

Average occupied residents

Ownership

Non-Profit

Publicly displayed owner type

Chain

Trinity Health

Operator or chain grouping

Approved since

1967-01-01

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Staffing

Hours and turnover

RN hours / resident day

0.66

Registered nurse staffing

LPN hours / resident day

0.81

Licensed practical nurse staffing

Aide hours / resident day

2.30

Nurse aide staffing

Weekend hours

3.42

Weekend nurse staffing

RN turnover

14%

Annual RN turnover

Total nurse turnover

19%

Annual nurse turnover

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.3	2.1 0.8 pts better	1.9 0.6 pts better	Long Stay · 20240701-20250630
Number of outpatient emergency department visits per 1000 long-stay resident days	1.6	1.5 0.1 pts worse	1.8 0.2 pts better	Long Stay · 20240701-20250630
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	100.0%	87.5% 12.5 pts better	93.4% 6.6 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100.0%	93.5% 6.5 pts better	95.5% 4.5 pts better	Long Stay · 2024Q3-2025Q2
Percentage of long-stay residents experiencing one or more falls with major injury	3.3%	3.4% 0.1 pts better	3.3% About the same	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who have depressive symptoms	0.0%	17.1% 17.1 pts better	11.4% 11.4 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who lose too much weight	3.7%	6.4% 2.7 pts better	5.4% 1.7 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who received an antianxiety or hypnotic medication	11.0%	17.3% 6.3 pts better	19.6% 8.6 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who received an antipsychotic medication	11.3%	19.4% 8.1 pts better	16.7% 5.4 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who were physically restrained	0.0%	0.0% About the same	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents whose ability to walk independently worsened	15.7%	18.1% 2.4 pts better	16.3% 0.6 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents whose need for help with daily activities has increased	18.7%	18.4% 0.3 pts worse	14.9% 3.8 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.9%	0.9% About the same	1.0% 0.1 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with a urinary tract infection	1.6%	1.7% 0.1 pts better	1.7% 0.1 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	25.5%	24.8% 0.7 pts worse	19.8% 5.7 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with pressure ulcers	3.0%	4.4% 1.4 pts better	5.1% 2.1 pts better	Long Stay · 2024Q4-2025Q3
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	99.2%	70.5% 28.7 pts better	81.7% 17.5 pts better	Short Stay · 2024Q4-2025Q3
Percentage of short-stay residents who had an outpatient emergency department visit	9.1%	11.1% 2 pts better	12.0% 2.9 pts better	Short Stay · 20240701-20250630
Percentage of short-stay residents who newly received an antipsychotic medication	0.6%	1.5% 0.9 pts better	1.6% 1 pts better	Short Stay · 2024Q4-2025Q3
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	99.4%	69.7% 29.7 pts better	79.7% 19.7 pts better	Short Stay · 2024Q3-2025Q2
Percentage of short-stay residents who were rehospitalized after a nursing home admission	16.5%	25.0% 8.5 pts better	23.9% 7.4 pts better	Short Stay · 20240701-20250630

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-11-12 · Fire 2024-11-12

8 health deficiencies

Top issue: Infection Control (2 deficiencies)

7 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (4 deficiencies)

Cycle 2 Health 2022-02-16 · Fire 2022-02-16

11 health deficiencies

Top issue: Resident Assessment and Care Planning (3 deficiencies)

5 fire-safety deficiencies

Top issue: Miscellaneous (2 deficiencies)

Cycle 3 Health 2019-07-25 · Fire 2019-07-25

5 health deficiencies

Top issue: Pharmacy Service (2 deficiencies)

5 fire-safety deficiencies

Top issue: Egress (2 deficiencies)

Fire safety

Fire-safety citations

D · Potential for more than minimal harm 2024-11-12

K211 · Egress Deficiencies

Fire Safety

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-11-07

D · Potential for more than minimal harm 2024-11-12

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-12-11

D · Potential for more than minimal harm 2024-11-12

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-01-03

D · Potential for more than minimal harm 2024-11-12

K902 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

Corrected 2024-12-11

D · Potential for more than minimal harm 2024-11-12

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-12-11

D · Potential for more than minimal harm 2024-11-12

K919 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Meet requirements for the use of electrical equipment.

Corrected 2024-12-17

D · Potential for more than minimal harm 2024-11-12

K927 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Corrected 2024-12-11

E · Potential for more than minimal harm 2022-02-16

E20 · Emergency Preparedness Deficiencies

Fire Safety

Establish policies and procedures including evacuation.

Corrected 2022-02-24

E · Potential for more than minimal harm 2022-02-16

K223 · Egress Deficiencies

Fire Safety

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2022-02-24

E · Potential for more than minimal harm 2022-02-16

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2022-02-24

E · Potential for more than minimal harm 2022-02-16

K711 · Miscellaneous Deficiencies

Fire Safety

Provide a written emergency evacuation plan.

Corrected 2022-02-24

D · Potential for more than minimal harm 2022-02-16

K761 · Miscellaneous Deficiencies

Fire Safety

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-02-24

D · Potential for more than minimal harm 2019-07-25

K211 · Egress Deficiencies

Fire Safety

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2019-09-04

D · Potential for more than minimal harm 2019-07-25

K300 · Egress Deficiencies

Fire Safety

Meet other general requirements that are deficient.

Corrected 2019-09-04

D · Potential for more than minimal harm 2019-07-25

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2019-09-04

D · Potential for more than minimal harm 2019-07-25

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-09-04

D · Potential for more than minimal harm 2019-07-25

K700 · Miscellaneous Deficiencies

Fire Safety

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Corrected 2019-09-04

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-11-19

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-11-26

F · Potential for more than minimal harm 2024-11-12

F887 · Infection Control Deficiencies

Health

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2024-12-20

E · Potential for more than minimal harm 2024-11-12

F572 · Resident Rights Deficiencies

Health

Give residents a notice of rights, rules, services and charges.

Corrected 2024-12-20

E · Potential for more than minimal harm 2024-11-12

F603 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2024-12-20

E · Potential for more than minimal harm 2024-11-12

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-12-20

E · Potential for more than minimal harm 2024-11-12

F883 · Infection Control Deficiencies

Health

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-12-20

D · Potential for more than minimal harm 2024-11-12

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-12-20

D · Potential for more than minimal harm 2024-11-12

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-20

D · Potential for more than minimal harm 2024-09-10

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-10-16

D · Potential for more than minimal harm 2024-09-10

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-16

D · Potential for more than minimal harm 2024-08-08

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-09-09

D · Potential for more than minimal harm 2024-06-11

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-12

D · Potential for more than minimal harm 2024-01-26

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-03-15

G · Actual harm 2022-02-16

F760 · Pharmacy Service Deficiencies

Health

Ensure that residents are free from significant medication errors.

Corrected 2022-03-28

E · Potential for more than minimal harm 2022-02-16

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-03-28

E · Potential for more than minimal harm 2022-02-16

F807 · Nutrition and Dietary Deficiencies

Health

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Corrected 2022-03-28

E · Potential for more than minimal harm 2022-02-16

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-03-28

D · Potential for more than minimal harm 2022-02-16

F602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2022-03-28

D · Potential for more than minimal harm 2022-02-16

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-03-28

D · Potential for more than minimal harm 2022-02-16

F919 · Environmental Deficiencies

Health

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2022-03-28

D · Potential for more than minimal harm 2019-07-25

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-08-30

D · Potential for more than minimal harm 2019-07-25

F755 · Pharmacy Service Deficiencies

Health

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-08-30

D · Potential for more than minimal harm 2019-07-25

F761 · Pharmacy Service Deficiencies

Health

Corrected 2019-08-30

D · Potential for more than minimal harm 2019-07-25

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-08-30

Penalties and ownership

What sits behind the stars

Ownership

Mercy Community Health Inc.

5% Or Greater Direct Ownership Interest · Organization

100% 1 facilities 1997-01-01

Bowens, Marcus

Corporate Officer · Individual

0% 9 facilities 2022-03-01

Demaida, Rachael

W-2 Managing Employee · Individual

0% 2 facilities 2022-01-01

Hamilton-Crawford, Janice

Corporate Director · Individual

0% 4 facilities 2022-01-01

Hamilton-Crawford, Janice

Corporate Officer · Individual

0% 4 facilities 2022-06-05

Johnson, Patrick

Corporate Director · Individual

0% 2 facilities 2011-12-31

Kane, Ann

Corporate Director · Individual

0% 1 facilities 2022-01-01

Latovick, Pamela

Corporate Director · Individual

0% 9 facilities 2016-07-01

Latovick, Pamela

W-2 Managing Employee · Individual

0% 9 facilities 2016-07-01

Mckeon, Patricia

Corporate Director · Individual

0% 1 facilities 2022-01-01

Murphy, Peter

Corporate Director · Individual

0% 1 facilities 2013-05-31

Raman, Shyamala

Corporate Director · Individual

0% 1 facilities 2022-01-01

Singh, Gagandeep

Corporate Director · Individual

0% 1 facilities 2022-01-01

Trinity Continuing Care Services

5% Or Greater Indirect Ownership Interest · Organization

0% 11 facilities 2016-07-01

Trinity Health Corporation

5% Or Greater Indirect Ownership Interest · Organization

0% 16 facilities 2013-05-01

Walker, Mark

Corporate Director · Individual

0% 2 facilities 2011-05-31

Nearby options

Other facilities in reach

Chelsea Place Care Center LLC

Hartford, CT

1-star overall rating with 1-star inspections with abuse icon flag with $32,295 in total fines with 21 recent health deficiencies with 9 fire-safety deficiencies in the latest cycle

Overall: 1 / 5
Health: 1 / 5
Staffing: 3 / 5
Fines: $32,295