Federal inspection record · CMS data as of October 1, 2026
Riverside
2575 S. 7th St., La Crosse, WI · (608) 406-3900
- Certified beds
- 123
- Residents per day
- 99
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- January 1, 1990
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Wisconsin.
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Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Wisconsin homes
Riverside carries 26 inspection points. That is fewer than 75% of Wisconsin's 321 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Wisconsin: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–11 pts
- 4★ 11–37 pts
- 3★ 37–76 pts
- 2★ 76–130.75 pts
- 1★ over 130.75 pts
Bars show every rated home in Wisconsin by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
13 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
J
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Resident Rights3E
- D
Allow residents to self-administer drugs if determined clinically appropriate.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- E
Keep residents' personal and medical records private and confidential.
Pharmacy Service3D
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care2E
- D
Provide enough food/fluids to maintain a resident's health.
- E
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control2E
- E
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Administration1D
- D
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nutrition and Dietary1E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspection history
2026-01-15
5 health deficiencies · 7 fire-safety deficiencies
Top issue: Resident Rights (2 deficiencies)
2024-08-29
4 health deficiencies · 9 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (1 deficiency)
2023-08-09
4 health deficiencies · 2 fire-safety deficiencies
Top issue: Pharmacy Service (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 32 min of nursing staff time a day, 1 h 13 min of it from a registered nurse.
This home
4 h 32 min
Wisconsin average
4 h 15 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 48% of nursing staff and 39% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$14,069 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-01-22 | Fine | $14,069 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.3 pts better | 1.3 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1.2 pts better | 1.0 | 2.2 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4 pts better | 100.0% | 96.0% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.4 pts better | 100.0% | 95.6% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury2.6 pts worse | 5.9% | 3.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms1.7 pts worse | 7.7% | 6.0% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.5 pts worse | 6.4% | 4.9% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.6 pts worse | 18.4% | 16.8% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication15.2 pts worse | 31.1% | 15.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened6.5 pts worse | 23.5% | 17.0% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased11.3 pts worse | 27.1% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder1.2 pts better | 0.7% | 1.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.4 pts worse | 3.1% | 2.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.3 pts worse | 23.9% | 23.6% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.9 pts worse | 6.8% | 4.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine12.8 pts better | 99.7% | 86.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit6.3 pts better | 9.3% | 15.6% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.4 pts better | 0.8% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine14.7 pts better | 96.9% | 82.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission8 pts better | 14.5% | 22.5% | 23.4% |
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Who owns and runs it
17 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Bowen, Edward | Corporate Director · Individual | 0% | 1 facilities |
| Bremer Bank National Association | 5% Or Greater Mortgage Interest · Organization | 0% | 6 facilities |
| Bremer Bank National Association | 5% Or Greater Security Interest · Organization | 0% | 6 facilities |
| Cogbill, Elizabeth | Contracted Managing Employee · Individual | 0% | 5 facilities |
| Flanagan, Michael | Corporate Director · Individual | 0% | 15 facilities |
| Garves, Todd | Corporate Officer · Individual | 0% | 1 facilities |
| Hansen, Peter | Corporate Director · Individual | 0% | 1 facilities |
| Havens, Sarah | Corporate Director · Individual | 0% | 1 facilities |
| Merchants Bank, N.a. | 5% Or Greater Mortgage Interest · Organization | 0% | 1 facilities |
| Merchants Bank, N.a. | 5% Or Greater Security Interest · Organization | 0% | 1 facilities |
| Mudler, Leah | Corporate Director · Individual | 0% | 1 facilities |
| O'flaherty, Sean | Corporate Director · Individual | 0% | 1 facilities |
| Robinson, John | Corporate Director · Individual | 0% | 7 facilities |
| Senzig, Patrick | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Strangman, Angela | Corporate Director · Individual | 0% | 1 facilities |
| Wilson, Todd | Corporate Officer · Individual | 0% | 1 facilities |
| Zoellner, Joseph | Corporate Director · Individual | 0% | 1 facilities |
·
Fire safety
18 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke6E
- E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D
Inspect, test, and maintain automatic sprinkler systems.
- C
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems5F
- E
Have power receptacles that are properly grounded.
- D
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- F
Meet requirements for the use of electrical equipment.
- E
Meet requirements for the installation and maintenance of electrical systems.
- F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress4F
- D
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- F
Install emergency lighting that can last at least 1 1/2 hours.
Services1F
- F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness1F
- F
Develop Emergency Preparedness policies and procedures.
Construction1E
- E
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
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Other homes nearby
-
Benedictine Manor of LaCrosse
La Crosse, WI · Benedictine Health System
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 47 min
- Fines
- $90,784
-
Bethany St Joseph Care Ctr
La Crosse, WI
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 22 min
- Fines
- $0
-
Hillview Health Care Ctr
La Crosse, WI
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 35 min
- Fines
- $0