Federal inspection record · CMS data as of October 1, 2026
Hillview Health Care Ctr
3501 Park Lane Dr, La Crosse, WI · (608) 789-4800
- CMS high-performer trophy
- Certified beds
- 37
- Residents per day
- 33
- Ownership
- Government
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- October 1, 1989
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Wisconsin.
-
Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Wisconsin homes
Hillview Health Care Ctr carries 35 inspection points. That is fewer than 68% of Wisconsin's 321 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Wisconsin: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–11 pts
- 4★ 11–37 pts
- 3★ 37–76 pts
- 2★ 76–130.75 pts
- 1★ over 130.75 pts
Bars show every rated home in Wisconsin by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
12 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Infection Control4F
- D
Develop and implement policies and procedures for flu and pneumonia vaccinations.
- F
Provide and implement an infection prevention and control program.
- F
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Resident Rights3D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- D
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning2E
- E
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary1F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service1E
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care1D
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspection history
2026-02-12
5 health deficiencies · 10 fire-safety deficiencies
Top issue: Infection Control (2 deficiencies)
2024-11-13
2 health deficiencies · 4 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2023-09-27
5 health deficiencies · 6 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
4
Nursing time per resident, per day
Each resident here gets about 4 h 35 min of nursing staff time a day, 1 h 47 min of it from a registered nurse.
This home
4 h 35 min
Wisconsin average
4 h 15 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 33% of nursing staff and 6% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.7 pts better | 0.9 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1.3 pts better | 0.9 | 2.2 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4 pts better | 100.0% | 96.0% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.4 pts better | 100.0% | 95.6% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury3.3 pts better | 0.0% | 3.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms12.4 pts worse | 18.4% | 6.0% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.9 pts better | 4.0% | 4.9% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication0.2 pts worse | 17.0% | 16.8% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication3.8 pts worse | 19.7% | 15.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsenedAbout the same | 17.0% | 17.0% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased0.5 pts worse | 16.3% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder2.2 pts worse | 4.1% | 1.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.8 pts better | 0.9% | 2.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.7 pts better | 19.9% | 23.6% | 18.3% |
| Percentage of long-stay residents with pressure ulcers6.6 pts worse | 11.5% | 4.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine10.6 pts better | 97.5% | 86.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit0.1 pts better | 15.5% | 15.6% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.2 pts worse | 2.4% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine8.7 pts better | 90.9% | 82.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission17 pts better | 5.5% | 22.5% | 23.4% |
·
Who owns and runs it
13 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| County Of La Crosse | 5% Or Greater Direct Ownership Interest · Organization | 100% | 2 facilities |
| Briseno, Jennifer | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Briseno, Jennifer | Adp Of The SNF · Individual | 0% | 2 facilities |
| Cogbill, Elizabeth | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Cogbill, Elizabeth | Adp Of The SNF · Individual | 0% | 5 facilities |
| County Of La Crosse | Adp Of The SNF · Organization | 0% | 2 facilities |
| Haskey, Kimberly | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Haskey, Kimberly | Adp Of The SNF · Individual | 0% | 1 facilities |
| Hurlbert, Karlie | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Hurlbert, Karlie | Adp Of The SNF · Individual | 0% | 1 facilities |
| Kramer, Kelly | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Kramer, Kelly | Adp Of The SNF · Individual | 0% | 1 facilities |
| Plachecki, Wanda | Operational/Managerial Control · Individual | 0% | 2 facilities |
·
Fire safety
20 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke9F
- D
Provide properly protected cooking facilities.
- D
Construct fire resistant interior walls.
- D
Install an approved automatic sprinkler system.
- D
Inspect, test, and maintain automatic sprinkler systems.
- D
Properly select, install, inspect, or maintain portable fire extinguishes.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E
Inspect, test, and maintain automatic sprinkler systems.
- E
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems4F
- F
Have generator or other power source capable of supplying service within 10 seconds.
- D
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- F
Have generator or other power source capable of supplying service within 10 seconds.
- D
Meet requirements for the installation and maintenance of electrical systems.
Egress2F
- E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F
Install emergency lighting that can last at least 1 1/2 hours.
Services2F
- D
Have properly installed electrical wiring and gas equipment.
- F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness1F
- F
Conduct risk assessment and an All-Hazards approach.
Miscellaneous1F
- F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction1D
- D
Use approved construction type or materials.
·
Other homes nearby
-
Bethany St Joseph Care Ctr
La Crosse, WI
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 22 min
- Fines
- $0
-
Benedictine Manor of LaCrosse
La Crosse, WI · Benedictine Health System
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 47 min
- Fines
- $90,784
-
Riverside
La Crosse, WI
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 4 h 32 min
- Fines
- $14,069