Federal inspection record · CMS data as of October 1, 2026
Reservoir Center For Health & Rehabilitation, The
400 Bolton Street, Marlborough, MA · (339) 224-1189
- Certified beds
- 144
- Residents per day
- 134
- Ownership
- For-Profit
- Chain
- National Health Care Associates
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- July 1, 1990
1
How this home got 3 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Massachusetts.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★3 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Massachusetts homes
Reservoir Center For Health & Rehabilitation, The carries 41 inspection points. That is fewer than 42% of Massachusetts's 339 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Massachusetts: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–6 pts
- 4★ 6–24 pts
- 3★ 24–41 pts
- 2★ 41–76 pts
- 1★ over 76 pts
Bars show every rated home in Massachusetts by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
28 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care9D
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D
Provide safe, appropriate pain management for a resident who requires such services.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning7D
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- B
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Plan the resident's discharge to meet the resident's goals and needs.
- B
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Rights5E
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Reasonably accommodate the needs and preferences of each resident.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service4E
- D
Ensure that residents are free from significant medication errors.
- D
Ensure that residents are free from significant medication errors.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration1E
- E
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control1E
- E
Provide and implement an infection prevention and control program.
Nutrition and Dietary1F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspection history
2026-01-13
8 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2024-10-02
17 health deficiencies · 4 fire-safety deficiencies
Top issue: Quality of Life and Care (5 deficiencies)
2023-07-11
3 health deficiencies · 0 fire-safety deficiencies
Top issue: Nutrition and Dietary (1 deficiency)
4
Nursing time per resident, per day
Each resident here gets about 3 h 54 min of nursing staff time a day, 42 min of it from a registered nurse.
This home
3 h 54 min
Massachusetts average
3 h 56 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 33% of nursing staff and 33% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.2 pts better | 1.6 | 1.8 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident daysAbout the same | 1.4 | 1.4 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine6.2 pts better | 99.1% | 92.9% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.9 pts better | 98.4% | 93.5% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.8 pts better | 2.6% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms3.5 pts better | 13.9% | 17.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.5 pts worse | 6.5% | 5.0% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2.2 pts worse | 21.7% | 19.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medicationAbout the same | 21.5% | 21.5% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened7.9 pts better | 6.0% | 13.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased4 pts better | 11.8% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.5 pts worse | 1.2% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.1 pts worse | 1.8% | 1.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence10.4 pts worse | 30.8% | 20.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2 pts worse | 6.2% | 4.2% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine13.6 pts better | 92.5% | 78.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.1 pts better | 9.7% | 11.8% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.4 pts better | 0.0% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine20.1 pts better | 98.2% | 78.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission1.1 pts better | 24.6% | 25.7% | 23.4% |
·
Who owns and runs it
32 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Bokow, Barry | Indirect Ownership Interest · Individual | 0% | 20 facilities |
| Bokow, Barry | Corporate Director · Individual | 0% | 20 facilities |
| Bokow, Barry | Adp Of The SNF · Individual | 0% | 20 facilities |
| David, Albert | Indirect Ownership Interest · Individual | 0% | 13 facilities |
| Geffner, Ira | Indirect Ownership Interest · Individual | 0% | 15 facilities |
| Gilmartin, Thomas | Corporate Director · Individual | 0% | 27 facilities |
| Gilmartin, Thomas | Adp Of The SNF · Individual | 0% | 27 facilities |
| Gluck, Robert | Indirect Ownership Interest · Individual | 0% | 8 facilities |
| Idumwonyi, Eghosa | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Idumwonyi, Eghosa | Adp Of The SNF · Individual | 0% | 3 facilities |
| Lobell, Jonah | Indirect Ownership Interest · Individual | 0% | 8 facilities |
| Lowinger, Ben | Indirect Ownership Interest · Individual | 0% | 9 facilities |
| Lowinger, Joseph | Indirect Ownership Interest · Individual | 0% | 9 facilities |
| Marvin Ostreicher Family Trust 2012 | Indirect Ownership Interest · Organization | 0% | 20 facilities |
| Meridian Capital Foundation | Indirect Ownership Interest · Organization | 0% | 7 facilities |
| Mso Associates LLC | Indirect Ownership Interest · Organization | 0% | 13 facilities |
| National Health Care Associates Inc | Adp Of The SNF · Organization | 0% | 29 facilities |
| Ostreicher, David | Indirect Ownership Interest · Individual | 0% | 25 facilities |
| Ostreicher, Marc | Indirect Ownership Interest · Individual | 0% | 31 facilities |
| Ostreicher, Marvin | Indirect Ownership Interest · Individual | 0% | 34 facilities |
| Ostreicher, Marvin | Corporate Director · Individual | 0% | 34 facilities |
| Ostreicher, Susan | Indirect Ownership Interest · Individual | 0% | 21 facilities |
| Preferred Therapy Solutions, LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Procare Ltc Holding LLC | Adp Of The SNF · Organization | 0% | 12 facilities |
| Schoor, Kalman | Indirect Ownership Interest · Individual | 0% | 7 facilities |
| Shaller, Caitlin | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Shaller, Caitlin | Adp Of The SNF · Individual | 0% | 1 facilities |
| Shaya-Mograby, Moshe | Indirect Ownership Interest · Individual | 0% | 13 facilities |
| Steg, Yitzchok | Indirect Ownership Interest · Individual | 0% | 20 facilities |
| Susan Ostreicher Family Trust 2012 | Indirect Ownership Interest · Organization | 0% | 20 facilities |
| Ventas Nhv Fund | Indirect Ownership Interest · Organization | 0% | 8 facilities |
| Weinstock, Abraham | Indirect Ownership Interest · Individual | 0% | 8 facilities |
·
Fire safety
7 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke2E
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Have approved installation, maintenance and testing program for fire alarm systems.
Egress2D
- D
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous2D
- D
Have simulated fire drills held at unexpected times.
- D
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems1F
- F
Have generator or other power source capable of supplying service within 10 seconds.
·
Other homes nearby
-
Marlborough Hills Rehabilitation & Health Care Cen
Marlborough, MA
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 37 min
- Fines
- $71,202
-
Alliance Health At Marie Esther
Marlborough, MA · Alliance Health & Human Services
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 38 min
- Fines
- $0
-
Sudbury Pines Extended Care
Sudbury, MA
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 46 min
- Fines
- $0