Federal inspection record · CMS data as of October 1, 2026
Pontchartrain Health Care Center
1401 Highway 190, Mandeville, LA · (985) 626-8581
- Certified beds
- 182
- Residents per day
- 102
- Ownership
- For-Profit
- Chain
- Inspired Healthcare Management
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- September 1, 1994
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Louisiana.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change (already 1)
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Louisiana homes
Pontchartrain Health Care Center carries 163.25 inspection points. That is fewer than 5% of Louisiana's 264 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Louisiana: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–15 pts
- 4★ 15–33 pts
- 3★ 33–53 pts
- 2★ 53–88.75 pts
- 1★ over 88.75 pts
Bars show every rated home in Louisiana by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
44 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (3)
-
K
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
-
K
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
K
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Everything else, by area of care
Resident Assessment and Care Planning13E
- D
Ensure each resident receives an accurate assessment.
- D
Ensure each resident receives an accurate assessment.
- D
Ensure each resident receives an accurate assessment.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure each resident receives an accurate assessment.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- E
Ensure each resident receives an accurate assessment.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary5F
- D
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
- F
Dispose of garbage and refuse properly.
Resident Rights5E
- D
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- E
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- C
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- C
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Infection Control4E
- E
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Pharmacy Service3E
- E
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care3E
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration3E
- D
Have a plan that describes the process for conducting QAPI and QAA activities.
- D
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
- E
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental3E
- E
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- E
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- E
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation1D
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services1B
- B
Post nurse staffing information every day.
Inspection history
2026-07-15
9 health deficiencies · 2 fire-safety deficiencies
Top issue: Nutrition and Dietary (2 deficiencies)
2025-06-13
22 health deficiencies · 0 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (9 deficiencies)
2024-05-08
13 health deficiencies · 0 fire-safety deficiencies
Top issue: Nutrition and Dietary (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 52 min of nursing staff time a day, 11 min of it from a registered nurse.
This home
3 h 52 min
Louisiana average
3 h 49 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 56% of nursing staff and 50% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$105,898 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-06-13 | Fine | $105,898 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.6 pts worse | 3.0 | 2.4 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1 pts worse | 3.6 | 2.6 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine0.8 pts better | 94.6% | 93.8% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine1 pts better | 97.0% | 96.0% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.2 pts better | 3.3% | 3.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms2.1 pts better | 0.3% | 2.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.8 pts worse | 7.1% | 5.3% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication12.1 pts worse | 35.4% | 23.3% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication0.2 pts better | 22.6% | 22.8% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.2 pts better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened18.4 pts worse | 33.5% | 15.1% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased16.4 pts worse | 32.9% | 16.5% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.8 pts worse | 1.8% | 1.0% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection6.8 pts worse | 8.7% | 1.9% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence9.4 pts worse | 24.3% | 14.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.7 pts better | 4.8% | 5.5% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine2.9 pts better | 89.3% | 86.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit3.6 pts worse | 18.0% | 14.4% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medicationAbout the same | 3.1% | 3.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine6 pts worse | 71.8% | 77.8% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission7.5 pts better | 20.8% | 28.3% | 23.4% |
·
Who owns and runs it
17 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Pontchartrain Guest House Inc | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Goux, Lynette | 5% Or Greater Indirect Ownership Interest · Individual | 48% | 1 facilities |
| Goux, Jeremy | Corporate Director · Individual | 0% | 7 facilities |
| Goux, Jeremy | Adp Of The SNF · Individual | 0% | 7 facilities |
| Goux, Lynette | Corporate Director · Individual | 0% | 1 facilities |
| Goux, Lynette | Corporate Officer · Individual | 0% | 1 facilities |
| Goux, Lynette | Adp Of The SNF · Individual | 0% | 1 facilities |
| Goux, Timothy | Corporate Director · Individual | 0% | 7 facilities |
| Goux, Timothy | Adp Of The SNF · Individual | 0% | 7 facilities |
| Inspired Healthcare Management, LLC | Operational/Managerial Control · Organization | 0% | 6 facilities |
| Inspired Healthcare Management, LLC | Adp Of The SNF · Organization | 0% | 6 facilities |
| Laurent, Merrill | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Laurent, Merrill | Adp Of The SNF · Individual | 0% | 2 facilities |
| Lavarine, Patricia | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Lavarine, Patricia | Adp Of The SNF · Individual | 0% | 1 facilities |
| Leach, Mary Lynn | Operational/Managerial Control · Individual | 0% | 6 facilities |
| Pontchartrain Guest House Inc | Adp Of The SNF · Organization | 0% | 1 facilities |
·
Fire safety
2 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke2D
- D
Properly provide smoke detection systems in areas open to corridors.
- D
Inspect, test, and maintain automatic sprinkler systems.
·
Other homes nearby
-
Trinity Trace Community Care Center
Covington, LA · Commcare Corporation
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 4 h 10 min
- Fines
- $0
-
Heritage Manor of Mandeville
Mandeville, LA
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 59 min
- Fines
- $0
-
Christwood
Covington, LA · Greenbrier Senior Living
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 5 h 20 min
- Fines
- $0