Federal inspection record · CMS data as of October 1, 2026
Pocahontas Center
5 Everett Tibbs Road, Marlinton, WV · (304) 799-7375
- Certified beds
- 68
- Residents per day
- 64
- Ownership
- For-Profit
- Chain
- Genesis Healthcare
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- February 1, 2003
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in West Virginia.
-
Staffing
★★★★★no change (already 1)
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among West Virginia homes
Pocahontas Center carries 253 inspection points. That is fewer than 7% of West Virginia's 122 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in West Virginia: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–24 pts
- 4★ 24–55 pts
- 3★ 55–92.5 pts
- 2★ 92.5–163 pts
- 1★ over 163 pts
Bars show every rated home in West Virginia by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
52 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (3)
-
J
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
-
J
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
K
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Resident Rights11E
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- E
The resident has the right to receive notices in a format and a language he or she understands.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- D
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care9F
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D
Provide care or services that was trauma informed and/or culturally competent.
- D
Provide medically-related social services to help each resident achieve the highest possible quality of life.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning8E
- E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure each resident receives an accurate assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- E
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services7F
- F
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- F
Post nurse staffing information every day.
- D
Observe each nurse aide's job performance and give regular training.
- F
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
- F
Observe each nurse aide's job performance and give regular training.
- C
Post nurse staffing information every day.
- B
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation5E
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
- E
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- E
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- E
Respond appropriately to all alleged violations.
Infection Control3E
- D
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Pharmacy Service3E
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration2F
- E
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
- F
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nutrition and Dietary1D
- D
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspection history
2025-11-05
21 health deficiencies · 0 fire-safety deficiencies
Top issue: Resident Rights (6 deficiencies)
2024-08-01
25 health deficiencies · 6 fire-safety deficiencies
Top issue: Quality of Life and Care (5 deficiencies)
2023-02-22
6 health deficiencies · 6 fire-safety deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 2 h 49 min of nursing staff time a day, 35 min of it from a registered nurse.
This home
2 h 49 min
West Virginia average
3 h 43 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 64% of nursing staff and 90% of registered nurses left in the past year, along with 4 administrators.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$193,892 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-11-05 | Fine | $8,281 |
| 2025-11-05 | Fine | $9,113 |
| 2024-08-01 | Fine | $176,498 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.5 pts better | 1.1 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.8 pts worse | 2.5 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccineAbout the same | 96.5% | 96.5% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2.4 pts worse | 94.9% | 97.3% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.4 pts worse | 5.7% | 4.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms6.2 pts better | 2.0% | 8.2% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.9 pts worse | 7.0% | 6.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication4.8 pts better | 22.1% | 26.9% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication5.8 pts better | 7.1% | 12.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.2 pts worse | 14.1% | 13.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased9.9 pts worse | 23.7% | 13.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts better | 0.0% | 0.3% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.3 pts worse | 1.8% | 1.5% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.2 pts worse | 21.6% | 21.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.8 pts better | 3.1% | 3.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine3.9 pts better | 82.9% | 79.0% | 82.3% |
| Percentage of short-stay residents who newly received an antipsychotic medication4.7 pts worse | 5.7% | 1.0% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine12.9 pts better | 91.7% | 78.8% | 80.1% |
·
Who owns and runs it
22 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Genesis Wv Holdings LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 18 facilities |
| Berg, Michael | Corporate Officer · Individual | 0% | 165 facilities |
| Bridgeford, Laura | Corporate Officer · Individual | 0% | 148 facilities |
| Faulkiner, Kelby | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Faulkiner, Kelby | Adp Of The SNF · Individual | 0% | 1 facilities |
| Fc-Gen Operations Investment LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 155 facilities |
| Gen Operations I LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 164 facilities |
| Gen Operations Ii LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 164 facilities |
| Genesis Healthcare Inc | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 161 facilities |
| Genesis Healthcare LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 164 facilities |
| Genesis Healthcare LLC | Adp Of The SNF · Organization | 0% | 164 facilities |
| Genesis Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 152 facilities |
| Genesis Operations LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 58 facilities |
| Ghc Holdings LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 118 facilities |
| Larson, Anthony | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Larson, Anthony | Adp Of The SNF · Individual | 0% | 2 facilities |
| Mendelson, Avi | Corporate Officer · Individual | 0% | 147 facilities |
| Morris, Diane | Operational/Managerial Control · Individual | 0% | 60 facilities |
| Morris, Diane | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 60 facilities |
| Morris, Diane | Adp Of The SNF · Individual | 0% | 60 facilities |
| Sun Healthcare Group Inc | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 156 facilities |
| Whitman, Arnold | 5% Or Greater Indirect Ownership Interest · Individual | 0% | 153 facilities |
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Fire safety
12 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke6F
- F
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D
Provide properly protected cooking facilities.
- D
Construct fire resistant interior walls.
- C
Install a fire alarm system that can be heard throughout the facility.
- C
Install an approved automatic sprinkler system.
- C
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness3C
- C
Conduct testing and exercise requirements.
- C
Conduct risk assessment and an All-Hazards approach.
- C
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems2F
- F
Have proper medical gas storage and administration areas.
- C
Have power receptacles that are properly grounded.
Miscellaneous1C
- C
Have simulated fire drills held at unexpected times.
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Other homes nearby
-
The Springs Nursing & Rehab Center
Hot Springs, VA
★★★★★- Worst citation, 3 yrs
- none
- Nursing / resident / day
- 4 h 3 min
- Fines
- $0
-
White Sulphur Springs Center
White Sulphur Spring, WV · Genesis Healthcare
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 3 h 1 min
- Fines
- $59,233
-
Webster Healthcare Center
Cowen, WV · Communicare Health
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 4 h 3 min
- Fines
- $0