Federal inspection record · CMS data as of October 1, 2026
Plymouth Village
819 Salem Drive, Redlands, CA · (909) 793-1233
- Certified beds
- 48
- Residents per day
- 39
- Ownership
- Non-Profit
- Chain
- Humangood
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- March 29, 1968
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in California.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among California homes
Plymouth Village carries 48 inspection points. That is fewer than 80% of California's 1,154 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in California: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–33 pts
- 4★ 33–66 pts
- 3★ 66–96 pts
- 2★ 96–146 pts
- 1★ over 146 pts
Bars show every rated home in California by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
21 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Nutrition and Dietary6F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
- D
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service5D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure medication error rates are not 5 percent or greater.
- D
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care3D
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control3F
- D
Provide and implement an infection prevention and control program.
- F
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning2D
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights1D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services1F
- F
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspection history
2026-08-06
8 health deficiencies · 1 fire-safety deficiencies
Top issue: Nutrition and Dietary (3 deficiencies)
2025-06-19
6 health deficiencies · 2 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2024-04-26
7 health deficiencies · 1 fire-safety deficiencies
Top issue: Nutrition and Dietary (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 37 min of nursing staff time a day, 21 min of it from a registered nurse.
This home
4 h 37 min
California average
4 h 33 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 21% of nursing staff and 0% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine1.3 pts better | 100.0% | 98.7% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2.1 pts better | 100.0% | 97.9% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.6 pts better | 0.0% | 1.6% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms7.6 pts better | 0.0% | 7.6% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.9 pts better | 2.2% | 4.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.8 pts worse | 15.5% | 13.7% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication11.1 pts better | 1.2% | 12.3% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.3 pts better | 0.0% | 0.3% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened3.1 pts worse | 12.0% | 8.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased5.8 pts better | 4.4% | 10.2% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.7 pts better | 0.0% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.3 pts worse | 1.5% | 1.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence1 pts better | 8.8% | 9.8% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.3 pts better | 2.0% | 4.3% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine5.4 pts better | 100.0% | 94.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit5.3 pts worse | 16.4% | 11.1% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.3 pts better | 0.0% | 1.3% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine1 pts better | 94.1% | 93.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.9 pts better | 21.7% | 22.6% | 23.4% |
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Who owns and runs it
44 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Humangood | 5% Or Greater Indirect Ownership Interest · Organization | 100% | 17 facilities |
| Humangood Norcal | 5% Or Greater Direct Ownership Interest · Organization | 100% | 15 facilities |
| Baker Tilly Us Llp | Adp Of The SNF · Organization | 0% | 75 facilities |
| Baker, Judith | Corporate Director · Individual | 0% | 17 facilities |
| Battison, William | Corporate Director · Individual | 0% | 16 facilities |
| Brown, Herman | Corporate Director · Individual | 0% | 17 facilities |
| Christopherson, Joanne | Corporate Director · Individual | 0% | 9 facilities |
| Cochrane, John | Corporate Officer · Individual | 0% | 17 facilities |
| Cochrane, John | Operational/Managerial Control · Individual | 0% | 17 facilities |
| Cochrane, John | Adp Of The SNF · Individual | 0% | 17 facilities |
| Davis, Victoria | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Davis, Victoria | Adp Of The SNF · Individual | 0% | 1 facilities |
| Drake, Brett | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Drake, Brett | Adp Of The SNF · Individual | 0% | 1 facilities |
| Feller, Irene | Corporate Director · Individual | 0% | 9 facilities |
| Ghassemi, Bethany | Corporate Officer · Individual | 0% | 17 facilities |
| Ghassemi, Bethany | Operational/Managerial Control · Individual | 0% | 17 facilities |
| Griffith, Alan | Corporate Director · Individual | 0% | 17 facilities |
| Hansen | Adp Of The SNF · Organization | 0% | 15 facilities |
| Harrison, Michael | Operational/Managerial Control · Individual | 0% | 4 facilities |
| Harrison, Michael | Adp Of The SNF · Individual | 0% | 4 facilities |
| Holmes, Michelle | Corporate Director · Individual | 0% | 13 facilities |
| Humangood | Adp Of The SNF · Organization | 0% | 17 facilities |
| Humangood Norcal | Operational/Managerial Control · Organization | 0% | 15 facilities |
| Humangood Norcal | Adp Of The SNF · Organization | 0% | 15 facilities |
| Humangood Socal | Operational/Managerial Control · Organization | 0% | 9 facilities |
| Humangood Socal | Adp Of The SNF · Organization | 0% | 9 facilities |
| Kelley, Albert | Corporate Director · Individual | 0% | 17 facilities |
| Kelley, Albert | Adp Of The SNF · Individual | 0% | 17 facilities |
| Lopez, Jessica | Operational/Managerial Control · Individual | 0% | 8 facilities |
| Mcdonald, Andrew | Corporate Officer · Individual | 0% | 17 facilities |
| Mcdonald, Andrew | Operational/Managerial Control · Individual | 0% | 17 facilities |
| Mcdonald, Andrew | Adp Of The SNF · Individual | 0% | 17 facilities |
| Nassar, Mohamed | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Nassar, Mohamed | Adp Of The SNF · Individual | 0% | 1 facilities |
| Ogus, Daniel | Corporate Officer · Individual | 0% | 17 facilities |
| Ogus, Daniel | Operational/Managerial Control · Individual | 0% | 17 facilities |
| Roth, Sharon | Corporate Director · Individual | 0% | 7 facilities |
| U.s. Bank | 5% Or Greater Security Interest · Organization | 0% | 42 facilities |
| U.s. Bank | Adp Of The SNF · Organization | 0% | 42 facilities |
| Vangelisto, Gwen | Corporate Director · Individual | 0% | 17 facilities |
| Vangelisto, Gwen | Operational/Managerial Control · Individual | 0% | 17 facilities |
| Vangelisto, Gwen | Adp Of The SNF · Individual | 0% | 17 facilities |
| Washington Federal Bank | Adp Of The SNF · Organization | 0% | 12 facilities |
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Fire safety
4 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Miscellaneous2F
- E
Have simulated fire drills held at unexpected times.
- F
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke1F
- F
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems1D
- D
Have proper medical gas storage and administration areas.
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Other homes nearby
-
Highland Care Center of Redlands
Redlands, CA · Cambridge Healthcare Services
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 20 min
- Fines
- $0
-
Madison Grove Post Acute
Redlands, CA · Madison Creek Partners
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 45 min
- Fines
- $9,110
-
Redlands Healthcare Center
Redlands, CA · Pacs Group
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 17 min
- Fines
- $0