Scottsdale, AZ

Plaza Healthcare

5-star overall rating with 4-star inspections with 3 recent health deficiencies with 1 fire-safety deficiencies in the latest cycle

1475 North Granite Reef Road, Scottsdale, AZ

(480) 990-1904

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

4 / 5

Survey and complaint cycles

Staffing

4 / 5

RN + nurse staffing

Quality measures

5 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

179

Certified beds

Average residents

133

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

No chain reported

Operator or chain grouping

Approved since

1983-01-18

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

1.90

Registered nurse staffing · state 0.72 · national 0.68

LPN hours / resident day

1.36

Licensed practical nurse staffing · state 1.04 · national 0.87

Aide hours / resident day

3.02

Nurse aide staffing · state 2.36 · national 2.35

Total nurse hours

6.28

All reported nurse hours · state 4.12 · national 3.89

Licensed hours

3.26

RN + LPN hours · state 1.76 · national 1.54

Weekend hours

5.42

Weekend nurse staffing · state 3.62 · national 3.43

Weekend RN hours

1.38

Weekend registered nurse coverage · state 0.51 · national 0.47

Physical therapist

0.36

Reported PT staffing · state 0.10 · national 0.07

Adjusted RN hours

1.08

CMS adjusted RN staffing hours

Adjusted total hours

3.56

CMS adjusted total nurse staffing hours

Case-mix index

2.41

Higher values indicate more complex resident acuity

RN turnover

48%

Annual RN turnover · state 45% · national 45%

Total nurse turnover

45%

Annual nurse turnover · state 48% · national 46%

SNF VBP

Value-based purchasing

Program rank

3,018

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

46.40

Composite VBP score used to determine payment impact.

Payment multiplier

0.9998

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

10

Performance 16.86% · Measure score 10 · Achievement 10 · This facility did not have sufficient data to calculate a baseline period measure result.

Healthcare-associated infections

1.13

Baseline 8.20% · Performance 7.68% · Measure score 1.13 · Achievement 0.53 · Improvement 1.13

Total nurse turnover

6.42

Performance 37.44% · Measure score 6.42 · Achievement 6.42 · This facility did not have sufficient data to calculate a baseline period measure result.

Adjusted total nurse staffing

1.01

Baseline 3.29 hours · Performance 3.36 hours · Measure score 1.01 · Achievement 1.01 · Improvement 0

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	9.65%	10.72% 1.1 pts better	No Different than the National Rate · Eligible stays 72 · Observed rate 13.89% · Lower 95% interval 6.78%
Discharge to community	47.12%	50.57% 3.5 pts worse	No Different than the National Rate · Eligible stays 96 · Observed rate 22.92% · Lower 95% interval 31.97%
Medicare spending per beneficiary	1.34	1.02 0.3 pts worse
Drug regimen review with follow-up	97.65%	95.27% 2.4 pts better	Numerator 83 · Denominator 85
Falls with major injury	0%	0.77% 0.8 pts better	Numerator 0 · Denominator 85
Discharge self-care score	45.83%	53.69% 7.9 pts worse	Numerator 22 · Denominator 48
Discharge mobility score	39.58%	50.94% 11.4 pts worse	Numerator 19 · Denominator 48
Pressure ulcers or injuries, new or worsened	4.71%	2.29% 2.4 pts worse	Numerator 4 · Denominator 85 · Adjusted rate 3.31%
Healthcare-associated infections requiring hospitalization	7.68%	7.12% 0.6 pts worse	No Different than the National Rate · Eligible stays 69 · Observed rate 14.49% · Lower 95% interval 5.18%
Staff COVID-19 vaccination coverage	5.75%	8.2% 2.4 pts worse	Numerator 18 · Denominator 313
Staff flu vaccination coverage	45.93%	42% 3.9 pts better	Numerator 192 · Denominator 418
Discharge function score	47.92%	56.45% 8.5 pts worse	Numerator 23 · Denominator 48
Transfer of health information to provider	100%	95.95% 4 pts better	Numerator 40 · Denominator 40
Transfer of health information to patient	96.3%	96.28% About the same	Numerator 26 · Denominator 27
Resident COVID-19 vaccinations up to date	41.46%	25.2% 16.3 pts better	Numerator 17 · Denominator 41

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.7	1.7 About the same	1.9 0.2 pts better	Long Stay · 20240701-20250630 · Adjusted 1.7 · Observed 4.6 · Expected 5.2 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	0.2	1.5 1.3 pts better	1.8 1.6 pts better	Long Stay · 20240701-20250630 · Adjusted 0.2 · Observed 0.4 · Expected 2.9 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	100.0%	97.1% 2.9 pts better	93.4% 6.6 pts better	Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 100.0% · Q4 100.0% · 4Q avg 100.0%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100.0%	94.6% 5.4 pts better	95.5% 4.5 pts better	Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of long-stay residents experiencing one or more falls with major injury	0.9%	2.1% 1.2 pts better	3.3% 2.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.8% · Q2 0.9% · Q3 0.9% · Q4 0.9% · 4Q avg 0.9% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	0.0%	4.2% 4.2 pts better	11.4% 11.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents who lose too much weight	2.2%	5.3% 3.1 pts better	5.4% 3.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 2.5% · Q2 3.6% · Q3 1.8% · Q4 0.9% · 4Q avg 2.2%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	56.9%	20.5% 36.4 pts worse	19.6% 37.3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 55.4% · Q2 55.8% · Q3 58.3% · Q4 58.2% · 4Q avg 56.9%
Percentage of long-stay residents who received an antipsychotic medication	9.9%	11.8% 1.9 pts better	16.7% 6.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 9.0% · Q2 10.7% · Q3 11.0% · Q4 8.8% · 4Q avg 9.9% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	4.1%	0.3% 3.8 pts worse	0.1% 4 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 6.6% · Q2 5.3% · Q3 3.5% · Q4 0.9% · 4Q avg 4.1%
Percentage of long-stay residents whose need for help with daily activities has increased	14.7%	10.8% 3.9 pts worse	14.9% 0.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 8.3% · Q2 14.3% · Q3 11.9% · Q4 24.4% · 4Q avg 14.7% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.2%	0.9% 0.7 pts better	1.0% 0.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.7% · Q3 0.0% · Q4 0.0% · 4Q avg 0.2% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	0.2%	1.2% 1 pts better	1.7% 1.5 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.8% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.2% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	12.7%	20.5% 7.8 pts better	19.8% 7.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 12.2% · Q2 13.4% · Q3 16.7% · Q4 8.5% · 4Q avg 12.7%
Percentage of long-stay residents with pressure ulcers	11.9%	4.8% 7.1 pts worse	5.1% 6.8 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 11.7% · Q2 11.5% · Q3 12.8% · Q4 11.6% · 4Q avg 11.9% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	98.8%	91.1% 7.7 pts better	81.7% 17.1 pts better	Short Stay · 2024Q4-2025Q3 · Q1 98.2% · Q2 98.2% · Q3 100.0% · Q4 98.6% · 4Q avg 98.8%
Percentage of short-stay residents who had an outpatient emergency department visit	4.6%	10.7% 6.1 pts better	12.0% 7.4 pts better	Short Stay · 20240701-20250630 · Adjusted 4.6% · Observed 6.5% · Expected 16.0% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication	4.8%	1.1% 3.7 pts worse	1.6% 3.2 pts worse	Short Stay · 2024Q4-2025Q3 · Q1 5.3% · Q2 4.8% · Q3 6.0% · Q4 3.5% · 4Q avg 4.8% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	99.1%	87.3% 11.8 pts better	79.7% 19.4 pts better	Short Stay · 2024Q3-2025Q2 · 4Q avg 99.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission	14.6%	24.6% 10 pts better	23.9% 9.3 pts better	Short Stay · 20240701-20250630 · Adjusted 14.6% · Observed 23.9% · Expected 38.9% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-01-24 · Fire 2025-01-24

3 health deficiencies

Top issue: Infection Control (1 deficiency)

1 fire-safety deficiencies

Top issue: Smoke (1 deficiency)

Cycle 2 Health 2023-08-10 · Fire 2023-08-10

2 health deficiencies

Top issue: Freedom from Abuse and Neglect and Exploitation (2 deficiencies)

0 fire-safety deficiencies

No concentrated fire-safety issue counts in this cycle.

Cycle 3 Health 2022-06-16 · Fire 2022-06-16

5 health deficiencies

Top issue: Resident Rights (2 deficiencies)

1 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Fire safety

Fire-safety citations

E · Potential for more than minimal harm 2025-01-24

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2025-02-21

D · Potential for more than minimal harm 2022-06-16

K923 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper medical gas storage and administration areas.

Health

Provide and implement an infection prevention and control program.

Corrected 2022-07-01

Penalties and ownership

What sits behind the stars

Ownership

Dmsi LLC

5% Or Greater Direct Ownership Interest · Organization

14% 1 facilities 2012-11-01

Kaufman, Lynne

5% Or Greater Indirect Ownership Interest · Individual

7% 1 facilities 2012-11-01

Aguilar, Melissa