Federal inspection record · CMS data as of October 1, 2026
Norwich Springs Health Campus
4680 Library Way, Hilliard, OH · (614) 363-1833
- Certified beds
- 54
- Residents per day
- 51
- Ownership
- For-Profit
- Chain
- Trilogy Health Services
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- December 22, 2021
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Ohio.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Ohio homes
Norwich Springs Health Campus carries 51 inspection points. That is fewer than 57% of Ohio's 913 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Ohio: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–15 pts
- 4★ 15–42 pts
- 3★ 42–69 pts
- 2★ 69–121.25 pts
- 1★ over 121.25 pts
Bars show every rated home in Ohio by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
19 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care9E
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control4F
- F
Provide and implement an infection prevention and control program.
- D
Implement a program that monitors antibiotic use.
- F
Provide and implement an infection prevention and control program.
- E
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Pharmacy Service3E
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure that residents are free from significant medication errors.
- D
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning2E
- E
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights1D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspection history
2026-03-30
8 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (5 deficiencies)
2024-05-30
9 health deficiencies · 4 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2021-12-21
2 health deficiencies · 0 fire-safety deficiencies
Top issue: Pharmacy Service (1 deficiency)
4
Nursing time per resident, per day
Each resident here gets about 4 h 11 min of nursing staff time a day, 1 h 13 min of it from a registered nurse.
This home
4 h 11 min
Ohio average
3 h 43 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 44% of nursing staff and 23% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine3.3 pts better | 96.0% | 92.7% | 93.7% |
| Percentage of long-stay residents experiencing one or more falls with major injury3.6 pts worse | 6.7% | 3.1% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms28.7 pts better | 2.9% | 31.6% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.3 pts worse | 9.4% | 6.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication17.8 pts better | 7.7% | 25.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication8.5 pts better | 0.0% | 8.5% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased4.8 pts worse | 9.8% | 5.0% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.2 pts better | 0.0% | 0.2% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1 pts worse | 1.4% | 0.4% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence7.1 pts worse | 28.0% | 20.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.2 pts worse | 4.4% | 3.2% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine13.8 pts better | 92.2% | 78.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit6.7 pts better | 5.9% | 12.6% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.7 pts better | 0.5% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine18.1 pts better | 94.5% | 76.4% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission6.4 pts better | 18.0% | 24.4% | 23.4% |
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Who owns and runs it
24 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Continental Merger Sub LLC | 5% Or Greater Indirect Ownership Interest · Organization | 29% | 100 facilities |
| American Healthcare Reit Holdings LP | Adp Of The SNF · Organization | 0% | 77 facilities |
| American Healthcare Reit Inc | Adp Of The SNF · Organization | 0% | 78 facilities |
| Barney, Leigh | Managing Control - Governing Body · Individual | 0% | 127 facilities |
| Conner, Gregory | Managing Control - Governing Body · Individual | 0% | 52 facilities |
| Continental Merger Sub LLC | Adp Of The SNF · Organization | 0% | 100 facilities |
| Corbin, Kathy | Operational/Managerial Control · Individual | 0% | 79 facilities |
| Davis, David | Managing Control - Governing Body · Individual | 0% | 127 facilities |
| Fightmaster, Lisa | Operational/Managerial Control · Individual | 0% | 58 facilities |
| Gahc3 Trilogy Jv LLC | Adp Of The SNF · Organization | 0% | 78 facilities |
| Gahc4 Trilogy Jv LLC | Adp Of The SNF · Organization | 0% | 78 facilities |
| Mcnamara, Donald | Managing Control - Governing Body · Individual | 0% | 20 facilities |
| Mehaffey, Todd | Managing Control - Governing Body · Individual | 0% | 44 facilities |
| Miller, Daniel | Adp Of The SNF · Individual | 0% | 18 facilities |
| Moore, Noah | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Moore, Noah | Adp Of The SNF · Individual | 0% | 1 facilities |
| Pietrowski, Cristina | Managing Control - Governing Body · Individual | 0% | 42 facilities |
| Pietrowski, Cristina | Operational/Managerial Control · Individual | 0% | 42 facilities |
| Prosky, Danny | Managing Control - Governing Body · Individual | 0% | 65 facilities |
| Trilogy Investors LLC | Adp Of The SNF · Organization | 0% | 77 facilities |
| Trilogy Management Services LLC | Adp Of The SNF · Organization | 0% | 124 facilities |
| Trilogy Real Estate Investment Trust | Adp Of The SNF · Organization | 0% | 78 facilities |
| Trilogy Reit Holdings LLC | Adp Of The SNF · Organization | 0% | 78 facilities |
| Willhite, Gabriel | Managing Control - Governing Body · Individual | 0% | 23 facilities |
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Fire safety
7 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Gas, Vacuum, and Electrical Systems3F
- F
Have generator or other power source capable of supplying service within 10 seconds.
- E
Have proper medical gas storage and administration areas.
- E
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke2F
- E
Install corridor and hallway doors that block smoke.
- F
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress1F
- F
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous1F
- F
Have simulated fire drills held at unexpected times.
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Other homes nearby
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Darby Glenn Nursing And Rehabilitation Center
Hilliard, OH · Foundations Health Solutions
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 20 min
- Fines
- $0
-
Trueman Pointe Care Center
Hilliard, OH · Foundations Health Solutions
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 30 min
- Fines
- $0
-
Mill Run Care Center
Hilliard, OH · Optalis Health & Rehabilitation
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 7 min
- Fines
- $59,378