Federal inspection record · CMS data as of October 1, 2026
Norton Community Hospital SNF Unit
100 15th St Nw, Norton, VA · (276) 679-9100
- Certified beds
- 44
- Residents per day
- 9
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- April 1, 2004
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Virginia.
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Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Virginia homes
Norton Community Hospital SNF Unit carries 41 inspection points. That is fewer than 68% of Virginia's 287 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Virginia: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–16 pts
- 4★ 16–45 pts
- 3★ 45–76.5 pts
- 2★ 76.5–168.75 pts
- 1★ over 168.75 pts
Bars show every rated home in Virginia by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
21 health citations on record since 2018. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Everything else, by area of care
Pharmacy Service6D
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- D
Ensure that residents are free from significant medication errors.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning4D
- D
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
- D
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
- D
Ensure each resident receives an accurate assessment.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control4D
- D
Provide and implement an infection prevention and control program.
- D
Develop and implement policies and procedures for flu and pneumonia vaccinations.
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Quality of Life and Care3D
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary2F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights1D
- D
Keep residents' personal and medical records private and confidential.
Inspection history
2026-02-12
6 health deficiencies · 0 fire-safety deficiencies
Top issue: Infection Control (3 deficiencies)
2021-04-29
8 health deficiencies · 4 fire-safety deficiencies
Top issue: Nutrition and Dietary (2 deficiencies)
2018-09-06
7 health deficiencies · 1 fire-safety deficiencies
Top issue: Pharmacy Service (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 5 h 59 min of nursing staff time a day, 3 h 28 min of it from a registered nurse.
This home
5 h 59 min
Virginia average
3 h 53 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 11% of nursing staff and 0% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$6,760 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2026-02-12 | Fine | $6,760 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine23.7 pts better | 97.9% | 74.2% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit1.1 pts better | 10.4% | 11.5% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication2.3 pts worse | 3.6% | 1.3% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine13.8 pts better | 87.1% | 73.3% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission14 pts worse | 36.0% | 22.0% | 23.4% |
·
Who owns and runs it
18 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Wellmont Health System | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Ballad Health | Adp Of The SNF · Organization | 0% | 4 facilities |
| Bennett, Julie | Corporate Director · Individual | 0% | 1 facilities |
| Bennett, Julie | Corporate Officer · Individual | 0% | 1 facilities |
| Deaton, Buford | Corporate Director · Individual | 0% | 1 facilities |
| Deaton, Buford | Corporate Officer · Individual | 0% | 1 facilities |
| Eichorn, Marvin | Corporate Director · Individual | 0% | 1 facilities |
| Eichorn, Marvin | Corporate Officer · Individual | 0% | 1 facilities |
| Hilton, Shane | Corporate Director · Individual | 0% | 1 facilities |
| Hilton, Shane | Corporate Officer · Individual | 0% | 1 facilities |
| Levine, Alan | Corporate Director · Individual | 0% | 1 facilities |
| Levine, Alan | Corporate Officer · Individual | 0% | 1 facilities |
| Newberry, Brian | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Newberry, Brian | Adp Of The SNF · Individual | 0% | 1 facilities |
| Showalter, Shannon | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Showalter, Shannon | Adp Of The SNF · Individual | 0% | 1 facilities |
| Wellmont Health System | Adp Of The SNF · Organization | 0% | 1 facilities |
| Wilgocki, Gregory | Corporate Director · Individual | 0% | 1 facilities |
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Fire safety
5 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke2E
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems1E
- E
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Services1D
- D
Have elevators that firefighters can control in the event of a fire.
Construction1F
- F
Use approved construction type or materials.
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Other homes nearby
-
Heritage Hall Wise
Wise, VA · Heritage Hall
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 32 min
- Fines
- $0
-
Heritage Hall Big Stone Gap
Big Stone Gap, VA · Heritage Hall
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 5 min
- Fines
- $40,517
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Letcher Manor
Whitesburg, KY · Bluegrass Health Ky
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 49 min
- Fines
- $0