Cycle 1
Health 2024-06-04 · Fire 2024-06-04
7 health deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
0 fire-safety deficiencies
No concentrated fire-safety issue counts in this cycle.
Milford, CT
Milford Health And Rehabilitation Center
5-star overall rating with 5-star inspections with 7 recent health deficiencies
195 Platt Street, Milford, CT
(203) 878-5958
Overall
5 / 5
CMS overall stars
Health inspections
5 / 5
Survey and complaint cycles
Staffing
3 / 5
RN + nurse staffing
Quality measures
5 / 5
Resident outcomes and process measures
Quick facts
Facility snapshot
Beds
120
Certified beds
Average residents
116
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
National Health Care Associates
Operator or chain grouping
Approved since
1971-02-01
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Chain footprint
43 facilities
Chain averages 3 overall / 3 health / 3 staffing / 4 quality stars
Changed ownership
No
Within the last 12 months
Family council
Yes
Resident and family council reported
Sprinklers
Yes
Automatic sprinklers in all required areas
Staffing
Hours and turnover
RN hours / resident day
0.52
Registered nurse staffing · state 0.70 · national 0.68
LPN hours / resident day
1.06
Licensed practical nurse staffing · state 0.84 · national 0.87
Aide hours / resident day
2.34
Nurse aide staffing · state 2.28 · national 2.35
Total nurse hours
3.92
All reported nurse hours · state 3.83 · national 3.89
Licensed hours
1.58
RN + LPN hours · state 1.54 · national 1.54
Weekend hours
3.55
Weekend nurse staffing · state 3.41 · national 3.43
Weekend RN hours
0.30
Weekend registered nurse coverage · state 0.46 · national 0.47
Physical therapist
0.10
Reported PT staffing · state 0.08 · national 0.07
Adjusted RN hours
0.44
CMS adjusted RN staffing hours
Adjusted total hours
3.33
CMS adjusted total nurse staffing hours
Case-mix index
1.61
Higher values indicate more complex resident acuity
RN turnover
53%
Annual RN turnover · state 39% · national 45%
Total nurse turnover
29%
Annual nurse turnover · state 38% · national 46%
SNF VBP
Value-based purchasing
Program rank
8,020
Lower is better among SNFs in the FY 2026 VBP program.
Performance score
28.05
Composite VBP score used to determine payment impact.
Payment multiplier
0.9848
Above 1.000 increases Medicare payment; below 1.000 reduces it.
Program components
How the VBP score is built
Readmission
2.53
Baseline 21.64% · Performance 20.26% · Measure score 2.53 · Achievement 2.53 · Improvement 2.49
Healthcare-associated infections
0
Baseline 7.80% · Performance 7.69% · Measure score 0 · Achievement 0 · Improvement 0
Total nurse turnover
7.10
Baseline 37.72% · Performance 34.65% · Measure score 7.10 · Achievement 7.10 · Improvement 1.89
Adjusted total nurse staffing
1.59
Baseline 3.29 hours · Performance 3.53 hours · Measure score 1.59 · Achievement 1.59 · Improvement 0.45
SNF QRP
Medicare quality reporting measures
| Measure | Facility | National | Note |
|---|---|---|---|
| Potentially preventable 30-day readmission | 9.27% |
10.72%
1.5 pts better
|
No Different than the National Rate · Eligible stays 408 · Observed rate 8.33% · Lower 95% interval 7.23% |
| Discharge to community | 62.7% |
50.57%
12.1 pts better
|
Better than the National Rate · Eligible stays 457 · Observed rate 54.49% · Lower 95% interval 57.58% |
| Medicare spending per beneficiary | 1.03 |
1.02
About the same
|
|
| Drug regimen review with follow-up | 87.58% |
95.27%
7.7 pts worse
|
Numerator 275 · Denominator 314 |
| Falls with major injury | 0.64% |
0.77%
0.1 pts better
|
Numerator 2 · Denominator 314 |
| Discharge self-care score | 58.39% |
53.69%
4.7 pts better
|
Numerator 80 · Denominator 137 |
| Discharge mobility score | 55.47% |
50.94%
4.5 pts better
|
Numerator 76 · Denominator 137 |
| Pressure ulcers or injuries, new or worsened | 3.18% |
2.29%
0.9 pts worse
|
Numerator 10 · Denominator 314 · Adjusted rate 2.96% |
| Healthcare-associated infections requiring hospitalization | 7.69% |
7.12%
0.6 pts worse
|
No Different than the National Rate · Eligible stays 308 · Observed rate 8.12% · Lower 95% interval 5.2% |
| Staff COVID-19 vaccination coverage | 0.51% |
8.2%
7.7 pts worse
|
Numerator 1 · Denominator 198 |
| Staff flu vaccination coverage | 60.19% |
42%
18.2 pts better
|
Numerator 130 · Denominator 216 |
| Discharge function score | 59.12% |
56.45%
2.7 pts better
|
Numerator 81 · Denominator 137 |
| Transfer of health information to provider | 98.9% |
95.95%
3 pts better
|
Numerator 270 · Denominator 273 |
| Transfer of health information to patient | Not Available |
96.28%
|
Numerator Not Available · Denominator 6 · Too few residents or stays to report publicly. |
| Resident COVID-19 vaccinations up to date | 22.15% |
25.2%
3.1 pts worse
|
Numerator 35 · Denominator 158 |
Quality measures
Resident outcomes and process scores
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days | 2.2 |
2.1
0.1 pts worse
|
1.9
0.3 pts worse
|
Long Stay · 20240701-20250630 · Adjusted 2.2 · Observed 2.6 · Expected 2.2 · Used in QM five-star |
| Number of outpatient emergency department visits per 1000 long-stay resident days | 0.3 |
1.5
1.2 pts better
|
1.8
1.5 pts better
|
Long Stay · 20240701-20250630 · Adjusted 0.3 · Observed 0.2 · Expected 1.6 · Used in QM five-star |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 89.2% |
87.5%
1.7 pts better
|
93.4%
4.2 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 95.9% · Q2 91.9% · Q3 88.9% · Q4 80.0% · 4Q avg 89.2% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 93.9% |
93.5%
0.4 pts better
|
95.5%
1.6 pts worse
|
Long Stay · 2024Q3-2025Q2 · 4Q avg 93.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.4% |
3.4%
2 pts better
|
3.3%
1.9 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 1.4% · Q2 2.7% · Q3 1.4% · Q4 0.0% · 4Q avg 1.4% · Used in QM five-star |
| Percentage of long-stay residents who have depressive symptoms | 60.1% |
17.1%
43 pts worse
|
11.4%
48.7 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 53.7% · Q2 59.1% · Q3 58.7% · Q4 68.7% · 4Q avg 60.1% |
| Percentage of long-stay residents who lose too much weight | 11.3% |
6.4%
4.9 pts worse
|
5.4%
5.9 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 14.7% · Q2 16.2% · Q3 8.8% · Q4 5.6% · 4Q avg 11.3% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 16.5% |
17.3%
0.8 pts better
|
19.6%
3.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 17.4% · Q2 15.9% · Q3 16.2% · Q4 16.4% · 4Q avg 16.5% |
| Percentage of long-stay residents who received an antipsychotic medication | 25.4% |
19.4%
6 pts worse
|
16.7%
8.7 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 21.1% · Q2 28.3% · Q3 26.4% · Q4 26.2% · 4Q avg 25.4% · Used in QM five-star |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.0%
About the same
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | 12.3% |
18.1%
5.8 pts better
|
16.3%
4 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 8.0% · Q2 11.2% · Q3 23.1% · Q4 5.8% · 4Q avg 12.3% · Used in QM five-star |
| Percentage of long-stay residents whose need for help with daily activities has increased | 6.4% |
18.4%
12 pts better
|
14.9%
8.5 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 3.0% · Q2 10.6% · Q3 6.1% · Q4 6.2% · 4Q avg 6.4% · Used in QM five-star |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.3% |
0.9%
0.6 pts better
|
1.0%
0.7 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 1.4% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.3% · Used in QM five-star |
| Percentage of long-stay residents with a urinary tract infection | 1.0% |
1.7%
0.7 pts better
|
1.7%
0.7 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 2.7% · Q2 1.4% · Q3 0.0% · Q4 0.0% · 4Q avg 1.0% · Used in QM five-star |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 32.2% |
24.8%
7.4 pts worse
|
19.8%
12.4 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 40.8% · Q2 30.7% · Q3 25.0% · Q4 32.2% · 4Q avg 32.2% |
| Percentage of long-stay residents with pressure ulcers | 3.8% |
4.4%
0.6 pts better
|
5.1%
1.3 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 4.8% · Q2 4.8% · Q3 1.2% · Q4 4.4% · 4Q avg 3.8% · Used in QM five-star |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 40.5% |
70.5%
30 pts worse
|
81.7%
41.2 pts worse
|
Short Stay · 2024Q4-2025Q3 · Q1 54.0% · Q2 38.2% · Q3 32.3% · Q4 36.9% · 4Q avg 40.5% |
| Percentage of short-stay residents who had an outpatient emergency department visit | 4.2% |
11.1%
6.9 pts better
|
12.0%
7.8 pts better
|
Short Stay · 20240701-20250630 · Adjusted 4.2% · Observed 4.0% · Expected 10.4% · Used in QM five-star |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.0% |
1.5%
0.5 pts better
|
1.6%
0.6 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 1.5% · Q2 0.5% · Q3 1.5% · Q4 0.5% · 4Q avg 1.0% · Used in QM five-star |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 70.8% |
69.7%
1.1 pts better
|
79.7%
8.9 pts worse
|
Short Stay · 2024Q3-2025Q2 · 4Q avg 70.8% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 25.8% |
25.0%
0.8 pts worse
|
23.9%
1.9 pts worse
|
Short Stay · 20240701-20250630 · Adjusted 25.8% · Observed 26.4% · Expected 24.4% · Used in QM five-star |
Survey summary
Recent inspection cycles
Cycle 2
Health 2022-01-26 · Fire 2022-01-26
5 health deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
0 fire-safety deficiencies
No concentrated fire-safety issue counts in this cycle.
Cycle 3
Health 2019-07-11 · Fire 2019-07-11
3 health deficiencies
Top issue: Infection Control (1 deficiency)
2 fire-safety deficiencies
Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)
Fire safety
Fire-safety citations
D · Potential for more than minimal harm
2019-07-11
K321 · Smoke Deficiencies
Fire Safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2019-08-22
D · Potential for more than minimal harm
2019-07-11
K923 · Gas, Vacuum, and Electrical Systems Deficiencies
Fire Safety
Have proper medical gas storage and administration areas.
Corrected 2019-08-22
Inspection history
Recent health citations
D · Potential for more than minimal harm
2024-10-15
F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-11-06
E · Potential for more than minimal harm
2024-06-04
F677 · Quality of Life and Care Deficiencies
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-07-16
E · Potential for more than minimal harm
2024-06-04
F812 · Nutrition and Dietary Deficiencies
Health
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-07-16
D · Potential for more than minimal harm
2024-06-04
F580 · Resident Rights Deficiencies
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-07-16
D · Potential for more than minimal harm
2024-06-04
F684 · Quality of Life and Care Deficiencies
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-16
B · Minimal harm
2024-06-04
F646 · Resident Assessment and Care Planning Deficiencies
Health
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected 2024-07-16
B · Minimal harm
2024-06-04
F730 · Nursing and Physician Services Deficiencies
Health
Observe each nurse aide's job performance and give regular training.
Corrected 2024-07-16
B · Minimal harm
2024-06-04
F755 · Pharmacy Service Deficiencies
Health
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-07-16
D · Potential for more than minimal harm
2022-01-26
F660 · Resident Assessment and Care Planning Deficiencies
Health
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2022-03-22
D · Potential for more than minimal harm
2022-01-26
F677 · Quality of Life and Care Deficiencies
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-03-22
D · Potential for more than minimal harm
2022-01-26
F695 · Quality of Life and Care Deficiencies
Health
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2022-03-22
B · Minimal harm
2022-01-26
F638 · Resident Assessment and Care Planning Deficiencies
Health
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2022-03-22
E · Potential for more than minimal harm
2019-07-11
F757 · Pharmacy Service Deficiencies
Health
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2019-09-27
D · Potential for more than minimal harm
2019-07-11
F580 · Resident Rights Deficiencies
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2019-09-27
D · Potential for more than minimal harm
2019-07-11
F880 · Infection Control Deficiencies
Health
Provide and implement an infection prevention and control program.
Corrected 2019-09-27
Penalties and ownership
What sits behind the stars
Ownership
Senga Trust
5% Or Greater Direct Ownership Interest · Organization
Zitter, Agnes
5% Or Greater Indirect Ownership Interest · Individual
Marvin Ostreicher 2012 Family Trust
5% Or Greater Direct Ownership Interest · Organization
Ostreicher, Marvin
5% Or Greater Indirect Ownership Interest · Individual
Ostreicher, Susan
5% Or Greater Indirect Ownership Interest · Individual
Susan Ostreicher 2012 Family Trust
5% Or Greater Direct Ownership Interest · Organization
Ostreicher, Marvin
Corporate Director · Individual
Ostreicher, Marvin
Corporate Officer · Individual
Wallak, Joanne
W-2 Managing Employee · Individual
Zitter, Agnes
Corporate Director · Individual
Zitter, Agnes
Corporate Officer · Individual
Nearby options
Other facilities in reach
#1
Civita Care Center At West River
Milford, CT
3-star overall rating with 3-star inspections with 12 recent health deficiencies with 10 fire-safety deficiencies in the latest cycle
#2
Civita Care Center At Milford
Milford, CT
1-star overall rating with 2-star inspections with abuse icon flag with $14,433 in total fines with 25 recent health deficiencies with 9 fire-safety deficiencies in the latest cycle
#3
Orange Health Care Center
Orange, CT
5-star overall rating with 5-star inspections with 5 recent health deficiencies
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