Federal inspection record · CMS data as of October 1, 2026
Maine Veterans Home - Caribou
163 Van Buren Rd Suite 2, Caribou, ME · (207) 498-6074
- Certified beds
- 40
- Residents per day
- 36
- Ownership
- Non-Profit
- Chain
- Maine Veterans' Home
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- July 1, 1994
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Maine.
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Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Maine homes
Maine Veterans Home - Caribou carries 35 inspection points. That is fewer than 77% of Maine's 77 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Maine: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–24 pts
- 4★ 24–55 pts
- 3★ 55–78 pts
- 2★ 78–115.5 pts
- 1★ over 115.5 pts
Bars show every rated home in Maine by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
14 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Everything else, by area of care
Resident Assessment and Care Planning4D
- B
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Assess the resident when there is a significant change in condition
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care3D
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide enough food/fluids to maintain a resident's health.
- D
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights3D
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- B
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Freedom from Abuse, Neglect, and Exploitation2D
- D
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- D
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Infection Control1E
- E
Provide and implement an infection prevention and control program.
Inspection history
2026-02-05
5 health deficiencies · 0 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (1 deficiency)
2025-01-08
5 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
2023-12-06
4 health deficiencies · 5 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 5 h 20 min of nursing staff time a day, 1 h 31 min of it from a registered nurse.
This home
5 h 20 min
Maine average
4 h 23 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 30% of nursing staff and 17% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$27,508 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2026-02-05 | Fine | $27,508 |
| 2026-02-05 | Payment Denial · 3 day denial | $0 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.5 pts worse | 1.8 | 1.3 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.7 pts worse | 2.4 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine6.2 pts better | 99.3% | 93.1% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine1.5 pts better | 97.4% | 95.9% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1 pts worse | 5.0% | 4.0% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms4.4 pts worse | 16.1% | 11.7% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.4 pts better | 4.7% | 5.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2 pts better | 15.6% | 17.6% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication3 pts better | 16.5% | 19.5% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened8.3 pts better | 15.6% | 23.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased5.2 pts better | 19.1% | 24.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder2.8 pts worse | 3.7% | 0.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.5 pts worse | 3.6% | 2.1% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence5.6 pts worse | 33.8% | 28.2% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.7 pts better | 3.7% | 4.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine11.6 pts worse | 61.1% | 72.7% | 82.3% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.5 pts better | 0.0% | 1.5% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine12.8 pts better | 90.0% | 77.2% | 80.1% |
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Who owns and runs it
36 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Armstrong, Angela | Corporate Director · Individual | 0% | 5 facilities |
| Armstrong, Angela | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Armstrong, John | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Armstrong, John | Adp Of The SNF · Individual | 0% | 3 facilities |
| Brawn, Christine | Corporate Director · Individual | 0% | 5 facilities |
| Brawn, Christine | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Brooks, Kevin | Corporate Officer · Individual | 0% | 5 facilities |
| Burr, Heather | Corporate Director · Individual | 0% | 5 facilities |
| Burr, Heather | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Collins, Samuel | Corporate Director · Individual | 0% | 5 facilities |
| Collins, Samuel | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Gagnon, Rebecca | Corporate Officer · Individual | 0% | 7 facilities |
| Gardner, Christopher | Corporate Director · Individual | 0% | 5 facilities |
| Gardner, Christopher | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Genest, Emil | Corporate Director · Individual | 0% | 5 facilities |
| Genest, Emil | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Graham, Melissa | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Graham, Melissa | Adp Of The SNF · Individual | 0% | 1 facilities |
| Jackson, Diane | Corporate Director · Individual | 0% | 5 facilities |
| Jackson, Diane | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Klawitter, Brad | Corporate Officer · Individual | 0% | 5 facilities |
| Lagace, Donald | Corporate Director · Individual | 0% | 5 facilities |
| Lagace, Donald | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Maine Veterans' Home | Operational/Managerial Control · Organization | 0% | 5 facilities |
| Meader, Melanie | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Miller, Bridget | Corporate Director · Individual | 0% | 5 facilities |
| Miller, Bridget | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Pooler, Michael | Corporate Director · Individual | 0% | 5 facilities |
| Pooler, Michael | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Richmond, David | Corporate Director · Individual | 0% | 5 facilities |
| Richmond, David | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Sanpedro, Steven | Corporate Director · Individual | 0% | 5 facilities |
| Sanpedro, Steven | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Schwetz, Julie | Corporate Director · Individual | 0% | 5 facilities |
| Schwetz, Julie | Trustee Of The SNF · Individual | 0% | 5 facilities |
| Welch, Katherine | Operational/Managerial Control · Individual | 0% | 5 facilities |
·
Fire safety
5 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Egress2D
- D
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D
Have exits that are accessible at all times.
Miscellaneous2D
- D
Have simulated fire drills held at unexpected times.
- D
Have restrictions on the use of highly flammable decorations.
Smoke1D
- D
Have an alternate power supply for its alarm system.
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Other homes nearby
-
Caribou Healthcare Center, LLC
Caribou, ME · First Atlantic Healthcare
★★★★★- Worst citation, 3 yrs
- H
- Nursing / resident / day
- 4 h 35 min
- Fines
- $0
-
Presque Isle Healthcare Center
Presque Isle, ME
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 41 min
- Fines
- $0
-
Borderview Rehab & Living Ctr
Van Buren, ME · North Country Associates
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 5 h 28 min
- Fines
- $0