Federal inspection record · CMS data as of October 1, 2026
Holy Cross Health Center
357 Island Pond Road, Manchester, NH · (603) 628-3550
- CMS high-performer trophy
- Certified beds
- 40
- Residents per day
- 23
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- March 15, 1996
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in New Hampshire.
-
Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among New Hampshire homes
Holy Cross Health Center carries 13 inspection points. That is fewer than 72% of New Hampshire's 72 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in New Hampshire: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–6 pts
- 4★ 6–15 pts
- 3★ 15–23 pts
- 2★ 23–40 pts
- 1★ over 40 pts
Bars show every rated home in New Hampshire by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
2 health citations on record since 2025. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Nutrition and Dietary1F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration1D
- D
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspection history
2026-02-25
1 health deficiencies · 3 fire-safety deficiencies
Top issue: Nutrition and Dietary (1 deficiency)
2025-01-03
1 health deficiencies · 3 fire-safety deficiencies
Top issue: Administration (1 deficiency)
2024-01-31
0 health deficiencies · 5 fire-safety deficiencies
No concentrated health issue counts in this cycle.
4
Nursing time per resident, per day
Each resident here gets about 4 h 59 min of nursing staff time a day, 46 min of it from a registered nurse.
This home
4 h 59 min
New Hampshire average
3 h 52 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 29% of nursing staff and 0% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.3 pts better | 1.4 | 1.7 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.2 pts better | 1.7 | 1.9 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine2.3 pts better | 100.0% | 97.7% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2.2 pts better | 100.0% | 97.8% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury3.2 pts worse | 7.7% | 4.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms15.8 pts better | 0.0% | 15.8% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.8 pts worse | 6.0% | 5.2% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication13.5 pts worse | 32.6% | 19.1% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication0.7 pts worse | 18.6% | 17.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened2.7 pts better | 13.1% | 15.8% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased10.3 pts worse | 32.6% | 22.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts better | 0.6% | 0.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection2.2 pts better | 0.0% | 2.2% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence1.9 pts worse | 27.3% | 25.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.1 pts worse | 6.4% | 4.3% | 4.5% |
·
Who owns and runs it
18 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Sisters Of Holy Cross, Inc./U.s. Region | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Coulombe, Kelli | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Dinardo, Susan | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Eafrati, Jody | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Farra, Raphael | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Farra, Raphael | Adp Of The SNF · Individual | 0% | 1 facilities |
| Fraser, Stephanie | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Hoffler, Anne | Corporate Officer · Individual | 0% | 1 facilities |
| Ishak, Victor | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Lamarre, Marie Blanche | Corporate Officer · Individual | 0% | 1 facilities |
| Martin, Therese | Corporate Officer · Individual | 0% | 1 facilities |
| Murphy, Kelly | Corporate Officer · Individual | 0% | 2 facilities |
| Oliveira, Jessica | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Osiek, Stefanie | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Osiek, Stefanie | Adp Of The SNF · Individual | 0% | 1 facilities |
| Phillips, Bonni | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Renfer, Laura | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Sisters Of Holy Cross, Inc./U.s. Region | Adp Of The SNF · Organization | 0% | 1 facilities |
·
Fire safety
11 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Gas, Vacuum, and Electrical Systems5F
- F
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
- F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- C
Have generator or other power source capable of supplying service within 10 seconds.
- E
Have a battery powered remote alarm panel in a location accessible by operating personnel.
- E
Have generator or other power source capable of supplying service within 10 seconds.
Smoke4E
- E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Provide properly protected cooking facilities.
- C
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress2C
- C
Install emergency lighting that can last at least 1 1/2 hours.
- C
Have properly located and lighted "Exit" signs.
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Other homes nearby
-
Villa Crest Nursing And Retirement Center
Manchester, NH
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 24 min
- Fines
- $0
-
Hanover Hill Health Care Center
Manchester, NH
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 2 h 55 min
- Fines
- $8,512
-
St Joseph Residence
Manchester, NH
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 6 h 19 min
- Fines
- $0