Federal inspection record · CMS data as of October 1, 2026
Hillcrest Nursing and Rehabilitation Community
695 Mitzi Street, North Muskegon, MI · (231) 744-1641
- CMS high-performer trophy
- Certified beds
- 39
- Residents per day
- 36
- Ownership
- For-Profit
- Chain
- Atrium Centers
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- August 1, 1992
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Michigan.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Michigan homes
Hillcrest Nursing and Rehabilitation Community carries 37 inspection points. That is fewer than 74% of Michigan's 420 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Michigan: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–18 pts
- 4★ 18–46 pts
- 3★ 46–78 pts
- 2★ 78–123 pts
- 1★ over 123 pts
Bars show every rated home in Michigan by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
18 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (2)
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Quality of Life and Care4E
- E
Provide activities to meet all resident's needs.
- D
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning3E
- E
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service3D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary2F
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control2E
- E
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Resident Rights1D
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration1D
- D
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspection history
2025-12-04
4 health deficiencies · 8 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2024-10-16
5 health deficiencies · 1 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (2 deficiencies)
2023-10-03
9 health deficiencies · 2 fire-safety deficiencies
Top issue: Quality of Life and Care (5 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 34 min of nursing staff time a day, 33 min of it from a registered nurse.
This home
3 h 34 min
Michigan average
4 h 2 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 46% of nursing staff and 43% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$0 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-03-11 | Payment Denial · 34 day denial | $0 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine8.2 pts worse | 87.2% | 95.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine1.4 pts better | 96.9% | 95.5% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.6 pts worse | 4.6% | 3.0% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms4.5 pts better | 0.0% | 4.5% | 13.5% |
| Percentage of long-stay residents who lose too much weight5.5 pts better | 0.0% | 5.5% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication10.1 pts better | 9.3% | 19.4% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication2.5 pts worse | 17.2% | 14.7% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened3.1 pts better | 8.0% | 11.1% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased3.2 pts better | 7.5% | 10.7% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.7 pts better | 0.0% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.4 pts worse | 1.9% | 1.5% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence7.7 pts better | 11.7% | 19.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers5.6 pts worse | 10.6% | 5.0% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine5.9 pts worse | 77.5% | 83.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit8.1 pts better | 3.6% | 11.7% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.4 pts better | 0.7% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine4.2 pts worse | 77.3% | 81.5% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission16.5 pts better | 7.4% | 23.9% | 23.4% |
·
Who owns and runs it
37 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Atrium Centers, LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 17 facilities |
| Albright Ross, Susan | Operational/Managerial Control · Individual | 0% | 25 facilities |
| Albright Ross, Susan | Adp Of The SNF · Individual | 0% | 25 facilities |
| Amicus Capital Holdings Inc | Adp Of The SNF · Organization | 0% | 13 facilities |
| Amicus Capital Holdings, Inc. Employee Stock Ownership Trust | Adp Of The SNF · Organization | 0% | 12 facilities |
| Amicus Properties LLC | Adp Of The SNF · Organization | 0% | 13 facilities |
| Anderson, Curt | Operational/Managerial Control · Individual | 0% | 12 facilities |
| Anderson, Curt | Adp Of The SNF · Individual | 0% | 12 facilities |
| Atrium Centers Management LLC | Operational/Managerial Control · Organization | 0% | 26 facilities |
| Bailey, Essel | Corporate Officer · Individual | 0% | 23 facilities |
| Broad River Rehabilitation | Adp Of The SNF · Organization | 0% | 20 facilities |
| Cherry, Jill | Operational/Managerial Control · Individual | 0% | 12 facilities |
| Cherry, Jill | Adp Of The SNF · Individual | 0% | 12 facilities |
| Finney, Donald | Corporate Officer · Individual | 0% | 23 facilities |
| Forvis Mazars Llp | Adp Of The SNF · Organization | 0% | 295 facilities |
| Johnson, Cindy | Managing Control - Governing Body · Individual | 0% | 11 facilities |
| Johnson, Cindy | Operational/Managerial Control · Individual | 0% | 11 facilities |
| Johnson, Cindy | Adp Of The SNF · Individual | 0% | 11 facilities |
| Kramer, Tina | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Kramer, Tina | Adp Of The SNF · Individual | 0% | 2 facilities |
| Leaderstat Ltd | Adp Of The SNF · Organization | 0% | 13 facilities |
| Lockhart, Dennis | Corporate Director · Individual | 0% | 14 facilities |
| Lockhart, Dennis | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 14 facilities |
| Methric, John | Managing Control - Governing Body · Individual | 0% | 1 facilities |
| Methric, John | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Methric, John | Adp Of The SNF · Individual | 0% | 1 facilities |
| Ocs Real Estate Holdings LLC | Adp Of The SNF · Organization | 0% | 13 facilities |
| Omnicare LLC | Adp Of The SNF · Organization | 0% | 43 facilities |
| Paredes, Miguel | Adp Of The SNF · Individual | 0% | 12 facilities |
| Plante & Moran Pllc | Adp Of The SNF · Organization | 0% | 65 facilities |
| Rocca, Michael | Corporate Officer · Individual | 0% | 2 facilities |
| Smalley, Daniel | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Smalley, Daniel | Adp Of The SNF · Individual | 0% | 1 facilities |
| Steenhagen, Kathryn | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Steenhagen, Kathryn | Adp Of The SNF · Individual | 0% | 1 facilities |
| Williams, Calandra | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Williams, Calandra | Adp Of The SNF · Individual | 0% | 1 facilities |
·
Fire safety
11 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke6F
- E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E
Provide properly protected cooking facilities.
- E
Install corridor and hallway doors that block smoke.
- E
Install corridor and hallway doors that block smoke.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Install corridor and hallway doors that block smoke.
Miscellaneous2F
- F
Provide a written emergency evacuation plan.
- E
Have restrictions on the use of highly flammable decorations.
Emergency Preparedness1F
- F
Conduct testing and exercise requirements.
Egress1E
- E
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems1E
- E
Ensure proper usage of power strips and extension cords.
·
Other homes nearby
-
Harbor Terrace Senior Living
Muskegon, MI · Trilogy Health Services
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 38 min
- Fines
- $0
-
Lake Woods Nursing & Rehabilitation Center
Muskegon, MI · The Peplinski Group
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 5 min
- Fines
- $51,948
-
Optalis Health & Rehabilitation of Muskegon
Muskegon, MI · Optalis Health & Rehabilitation
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 19 min
- Fines
- $0