Federal inspection record · CMS data as of October 1, 2026
Hermitage Health Center
1633 Hillview Drive, Elizabethton, TN · (423) 543-2571
- Certified beds
- 70
- Residents per day
- 53
- Ownership
- Non-Profit
- Chain
- Twin Rivers Health & Rehabilitation
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- March 23, 2004
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Tennessee.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★−1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Tennessee homes
Hermitage Health Center carries 5 inspection points. That is fewer than 95% of Tennessee's 300 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Tennessee: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–9 pts
- 4★ 9–17 pts
- 3★ 17–31 pts
- 2★ 31–61 pts
- 1★ over 61 pts
Bars show every rated home in Tennessee by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
5 health citations on record since 2022. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Resident Assessment and Care Planning5D
- D
Ensure each resident receives an accurate assessment.
- D
Ensure each resident receives an accurate assessment.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspection history
2026-09-16
1 health deficiencies · 0 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (1 deficiency)
2025-05-20
2 health deficiencies · 2 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (2 deficiencies)
2022-08-10
2 health deficiencies · 3 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 47 min of nursing staff time a day, 44 min of it from a registered nurse.
This home
3 h 47 min
Tennessee average
3 h 49 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 61% of nursing staff and 36% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.4 pts worse | 2.0 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.8 pts worse | 2.3 | 1.5 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10.5 pts better | 100.0% | 89.5% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine6.2 pts better | 100.0% | 93.8% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.9 pts worse | 5.2% | 3.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms53.2 pts worse | 68.1% | 14.9% | 13.5% |
| Percentage of long-stay residents who lose too much weight5.4 pts better | 0.6% | 6.0% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication18 pts worse | 49.7% | 31.7% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication1.2 pts better | 15.8% | 17.0% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened1.1 pts better | 14.3% | 15.4% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased6.9 pts worse | 20.4% | 13.5% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder1.2 pts worse | 1.8% | 0.6% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection4.1 pts worse | 5.8% | 1.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence12.1 pts worse | 31.1% | 19.0% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.6 pts better | 3.2% | 4.8% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine20.6 pts better | 100.0% | 79.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit4.1 pts worse | 15.4% | 11.3% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.3 pts worse | 3.0% | 1.7% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine20.8 pts better | 100.0% | 79.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.1 pts worse | 22.7% | 22.6% | 23.4% |
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Who owns and runs it
31 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Bradley, Don | Managing Control - Governing Body · Individual | 0% | 8 facilities |
| Bradley, Don | Operational/Managerial Control · Individual | 0% | 8 facilities |
| Burton, William | Managing Control - Governing Body · Individual | 0% | 8 facilities |
| Burton, William | Operational/Managerial Control · Individual | 0% | 8 facilities |
| Call, Andrew | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Call, Andrew | Adp Of The SNF · Individual | 0% | 2 facilities |
| Davis, Clinton | Operational/Managerial Control · Individual | 0% | 11 facilities |
| Davis, Clinton | Adp Of The SNF · Individual | 0% | 11 facilities |
| Holcombe, Michelle | Operational/Managerial Control · Individual | 0% | 12 facilities |
| Holcombe, Michelle | Adp Of The SNF · Individual | 0% | 12 facilities |
| Kupchynsky, Kathleen | Managing Control - Governing Body · Individual | 0% | 8 facilities |
| Kupchynsky, Kathleen | Operational/Managerial Control · Individual | 0% | 8 facilities |
| Lawrence, Amy | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Lawrence, Amy | Adp Of The SNF · Individual | 0% | 2 facilities |
| Ocoee Foundation Inc | Direct Ownership Interest · Organization | 0% | 8 facilities |
| Ocoee Foundation Inc | Operational/Managerial Control · Organization | 0% | 8 facilities |
| Ocoee Hermitage Property LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Phillips, Dorothy | Managing Control - Governing Body · Individual | 0% | 8 facilities |
| Phillips, Dorothy | Operational/Managerial Control · Individual | 0% | 8 facilities |
| Pioneer Consulting LLC | Operational/Managerial Control · Organization | 0% | 11 facilities |
| Pioneer Consulting LLC | Adp Of The SNF · Organization | 0% | 11 facilities |
| Sheehan, John | Managing Control - Governing Body · Individual | 0% | 11 facilities |
| Sheehan, John | Corporate Officer · Individual | 0% | 11 facilities |
| Sheehan, John | Operational/Managerial Control · Individual | 0% | 11 facilities |
| Sheehan, John | Adp Of The SNF · Individual | 0% | 11 facilities |
| Sheehan, Margaret | Managing Control - Governing Body · Individual | 0% | 11 facilities |
| Sheehan, Margaret | Operational/Managerial Control · Individual | 0% | 11 facilities |
| Smith, Frank | Managing Control - Governing Body · Individual | 0% | 20 facilities |
| Smith, Frank | Operational/Managerial Control · Individual | 0% | 20 facilities |
| Twin Rivers Health & Rehabilitation LLC | Operational/Managerial Control · Organization | 0% | 11 facilities |
| Twin Rivers Health & Rehabilitation LLC | Adp Of The SNF · Organization | 0% | 11 facilities |
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Fire safety
5 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke2D
- D
Inspect, test, and maintain automatic sprinkler systems.
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services1D
- D
Have properly installed electrical wiring and gas equipment.
Miscellaneous1D
- D
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems1F
- F
Ensure that testing and maintenance of electrical equipment is performed.
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Other homes nearby
-
Hillview Health Center
Elizabethton, TN · Twin Rivers Health & Rehabilitation
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 50 min
- Fines
- $0
-
Life Care Center Of Elizabethton
Elizabethton, TN · Life Care Centers Of America
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 8 min
- Fines
- $10,036
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Ivy Hall Nursing Home
Elizabethton, TN
★★★★★- Worst citation, 3 yrs
- none
- Nursing / resident / day
- 4 h 47 min
- Fines
- $0