Federal inspection record · CMS data as of October 1, 2026
Hanover Healthcare Center
435 Avis Avenue Nw, Massillon, OH · (330) 837-1741
- Certified beds
- 125
- Residents per day
- 114
- Ownership
- For-Profit
- Chain
- Communicare Health
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- June 8, 1973
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Ohio.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Ohio homes
Hanover Healthcare Center carries 210.25 inspection points. That is fewer than 5% of Ohio's 913 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Ohio: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–15 pts
- 4★ 15–42 pts
- 3★ 42–69 pts
- 2★ 69–121.25 pts
- 1★ over 121.25 pts
Bars show every rated home in Ohio by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
61 health citations on record since 2022. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (4)
-
J
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
-
J
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
-
J
Respond appropriately to all alleged violations.
-
K
Provide and implement an infection prevention and control program.
Everything else, by area of care
Quality of Life and Care21E
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- E
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide activities to meet all resident's needs.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- D
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
- C
Ensure the activities program is directed by a qualified professional.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Assist a resident in gaining access to vision and hearing services.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide safe, appropriate pain management for a resident who requires such services.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights7E
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- D
Reasonably accommodate the needs and preferences of each resident.
- E
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
- E
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
- D
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Freedom from Abuse, Neglect, and Exploitation6E
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
- D
Respond appropriately to all alleged violations.
- E
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- E
Respond appropriately to all alleged violations.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control5F
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- F
Provide and implement an infection prevention and control program.
- F
Provide and implement an infection prevention and control program.
- D
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental4F
- F
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- D
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- D
Make sure that a working call system is available in each resident's bathroom and bathing area.
- D
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning4D
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services3E
- D
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- E
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- C
Post nurse staffing information every day.
Nutrition and Dietary3F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service2D
- D
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D
Ensure medication error rates are not 5 percent or greater.
Administration2F
- F
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
- D
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Inspection history
2026-03-17
19 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (6 deficiencies)
2024-08-19
21 health deficiencies · 6 fire-safety deficiencies
Top issue: Quality of Life and Care (10 deficiencies)
2022-05-15
21 health deficiencies · 5 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (6 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 17 min of nursing staff time a day, 35 min of it from a registered nurse.
This home
3 h 17 min
Ohio average
3 h 43 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 47% of nursing staff and 44% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$84,143 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-08-19 | Fine | $61,191 |
| 2023-12-12 | Fine | $22,952 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine6.5 pts better | 99.2% | 92.7% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine5.4 pts better | 99.1% | 93.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.5 pts worse | 3.6% | 3.1% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms3.3 pts worse | 34.9% | 31.6% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.4 pts better | 2.7% | 6.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.4 pts better | 24.1% | 25.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication1.4 pts worse | 9.9% | 8.5% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.4 pts worse | 5.7% | 5.3% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased1.1 pts better | 3.9% | 5.0% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladderAbout the same | 0.2% | 0.2% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.6 pts worse | 1.0% | 0.4% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.1 pts better | 20.8% | 20.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.6 pts better | 2.6% | 3.2% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine6 pts worse | 72.4% | 78.4% | 82.3% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.2 pts better | 0.0% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine8.6 pts worse | 67.8% | 76.4% | 80.1% |
·
Who owns and runs it
29 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Consolidated Op Co., LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 7 facilities |
| Avis (Ohio) Mgmt Co., LLC | Operational/Managerial Control · Organization | 0% | 1 facilities |
| Avis (Ohio) Mgmt Co., LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| C.r. Stoltz Irrevocable Trust | Adp Of The SNF · Organization | 0% | 57 facilities |
| Consolidated Health Holdings, LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 7 facilities |
| Consolidated Health Holdings, LLC | Adp Of The SNF · Organization | 0% | 7 facilities |
| Consolidated Health LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 7 facilities |
| Consolidated Health LLC | Adp Of The SNF · Organization | 0% | 7 facilities |
| Groves, Donna | Operational/Managerial Control · Individual | 0% | 91 facilities |
| Hoffman, Scott | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Hoffman, Scott | Adp Of The SNF · Individual | 0% | 3 facilities |
| I. Rosedale Irrevocable Trust | Adp Of The SNF · Organization | 0% | 55 facilities |
| Kibisu, Philip | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Kibisu, Philip | Adp Of The SNF · Individual | 0% | 1 facilities |
| Ne Baker Holdings, LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 7 facilities |
| Ne Baker Holdings, LLC | Adp Of The SNF · Organization | 0% | 7 facilities |
| Odenthal, Richard | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 73 facilities |
| R.s. Wilheim Irrevocable Trust | Adp Of The SNF · Organization | 0% | 57 facilities |
| Romeo, Dominic | Corporate Officer · Individual | 0% | 90 facilities |
| Romeo, Dominic | Operational/Managerial Control · Individual | 0% | 90 facilities |
| Ronald S Wilheim 2012 Spousal Trust | Adp Of The SNF · Organization | 0% | 56 facilities |
| Rosedale Family Investment Company, Inc | Adp Of The SNF · Organization | 0% | 56 facilities |
| Rrw, LLC | Adp Of The SNF · Organization | 0% | 59 facilities |
| S.l. Rosedale Irrevocable Trust | Adp Of The SNF · Organization | 0% | 56 facilities |
| Stoltz, Charles | Corporate Officer · Individual | 0% | 87 facilities |
| The Stephen L. Rosedale 2012 Spousal Trust | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 11 facilities |
| The Stephen L. Rosedale 2012 Spousal Trust | Adp Of The SNF · Organization | 0% | 11 facilities |
| Wilheim Family Investment Company, Inc. | Adp Of The SNF · Organization | 0% | 54 facilities |
| Wilheim, Ronald | Corporate Officer · Individual | 0% | 86 facilities |
·
Fire safety
14 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke6F
- F
Provide properly protected cooking facilities.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Inspect, test, and maintain automatic sprinkler systems.
- F
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E
Construct fire resistant interior walls.
- E
Install corridor and hallway doors that block smoke.
Miscellaneous4F
- F
Have simulated fire drills held at unexpected times.
- F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E
Provide a written emergency evacuation plan.
- E
Have restrictions on the use of highly flammable decorations.
Egress2F
- E
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- F
Have properly located and lighted "Exit" signs.
Services1F
- F
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems1E
- E
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
·
Other homes nearby
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Meadow Wind Health Care Center
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★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 36 min
- Fines
- $0
-
Laurels Of Massillon, The
Massillon, OH · Ciena Healthcare/Laurel Health Care
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 56 min
- Fines
- $0
-
Astoria Skilled Nursing And Rehabilitation
Canton, OH · Michael Slyk
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 21 min
- Fines
- $184,940