Fairview, NC

Fleshers Fairview Health Care

1-star overall rating with 1-star inspections with $88,938 in total fines with 23 recent health deficiencies with 3 fire-safety deficiencies in the latest cycle

3016 Cane Creek Road, Fairview, NC

(828) 628-2800

Compare this facility

Overall

1 / 5

CMS overall stars

Health inspections

1 / 5

Survey and complaint cycles

Staffing

4 / 5

RN + nurse staffing

Quality measures

3 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

106

Certified beds

Average residents

54

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

No chain reported

Operator or chain grouping

Approved since

1992-01-30

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.82

Registered nurse staffing · state 0.59 · national 0.68

LPN hours / resident day

0.72

Licensed practical nurse staffing · state 0.87 · national 0.87

Aide hours / resident day

1.81

Nurse aide staffing · state 2.33 · national 2.35

Total nurse hours

3.35

All reported nurse hours · state 3.78 · national 3.89

Licensed hours

1.54

RN + LPN hours · state 1.45 · national 1.54

Weekend hours

2.80

Weekend nurse staffing · state 3.34 · national 3.43

Weekend RN hours

0.63

Weekend registered nurse coverage · state 0.38 · national 0.47

Physical therapist

0.03

Reported PT staffing · state 0.09 · national 0.07

Adjusted RN hours

0.94

CMS adjusted RN staffing hours

Adjusted total hours

3.83

CMS adjusted total nurse staffing hours

Case-mix index

1.20

Higher values indicate more complex resident acuity

RN turnover

31%

Annual RN turnover · state 48% · national 45%

Total nurse turnover

33%

Annual nurse turnover · state 50% · national 46%

SNF VBP

Value-based purchasing

Program rank

561

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

67.50

Composite VBP score used to determine payment impact.

Payment multiplier

1.0210

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Healthcare-associated infections

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Total nurse turnover

8.53

Performance 28.81% · Measure score 8.53 · Achievement 8.53 · This facility did not have sufficient data to calculate a baseline period measure result.

Adjusted total nurse staffing

4.97

Baseline 3.78 hours · Performance 4.49 hours · Measure score 4.97 · Achievement 4.97 · Improvement 3.04

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission Not Available
10.72%
Not Available · Eligible stays 17 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Discharge to community Not Available
50.57%
Not Available · Eligible stays 14 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Medicare spending per beneficiary Not Available
1.02
Too few residents or stays to report publicly.
Drug regimen review with follow-up Not Available
95.27%
Numerator Not Available · Denominator 12 · Too few residents or stays to report publicly.
Falls with major injury Not Available
0.77%
Numerator Not Available · Denominator 12 · Too few residents or stays to report publicly.
Discharge self-care score Not Available
53.69%
Numerator Not Available · Denominator 10 · Too few residents or stays to report publicly.
Discharge mobility score Not Available
50.94%
Numerator Not Available · Denominator 10 · Too few residents or stays to report publicly.
Pressure ulcers or injuries, new or worsened Not Available
2.29%
Numerator Not Available · Denominator 12 · Adjusted rate Not Available · Too few residents or stays to report publicly.
Healthcare-associated infections requiring hospitalization Not Available
7.12%
Not Available · Eligible stays 11 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Staff COVID-19 vaccination coverage 0.94%
8.2%
7.3 pts worse
Numerator 1 · Denominator 106
Staff flu vaccination coverage 43%
42%
1 pts better
Numerator 43 · Denominator 100
Discharge function score Not Available
56.45%
Numerator Not Available · Denominator 10 · Too few residents or stays to report publicly.
Transfer of health information to provider Not Available
95.95%
Numerator Not Available · Denominator 2 · Too few residents or stays to report publicly.
Transfer of health information to patient Not Available
96.28%
Numerator Not Available · Denominator 2 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date Not Available
25.2%
Numerator Not Available · Denominator 3 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 95.8%
91.5%
4.3 pts better
93.4%
2.4 pts better
Long Stay · 2024Q4-2025Q3 · Q1 93.6% · Q2 100.0% · Q3 96.0% · Q4 93.9% · 4Q avg 95.8%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
94.1%
5.9 pts better
95.5%
4.5 pts better
Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of long-stay residents experiencing one or more falls with major injury 12.6%
3.6%
9 pts worse
3.3%
9.3 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 10.6% · Q2 13.3% · Q3 14.0% · Q4 12.2% · 4Q avg 12.6% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 3.8%
4.8%
1 pts better
11.4%
7.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 8.5% · Q2 7.0% · Q3 0.0% · Q4 0.0% · 4Q avg 3.8%
Percentage of long-stay residents who lose too much weight 2.4%
7.2%
4.8 pts better
5.4%
3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 7.3% · Q2 2.4% · Q3 0.0% · Q4 0.0% · 4Q avg 2.4%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 52.0%
21.6%
30.4 pts worse
19.6%
32.4 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 44.2% · Q2 43.9% · Q3 65.2% · Q4 53.3% · 4Q avg 52.0%
Percentage of long-stay residents who received an antipsychotic medication 20.0%
15.0%
5 pts worse
16.7%
3.3 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 26.5% · Q2 27.6% · Q3 15.2% · Q4 11.8% · 4Q avg 20.0% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.5%
0.0%
0.5 pts worse
0.1%
0.4 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 2.1% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.5%
Percentage of long-stay residents whose ability to walk independently worsened 30.7%
21.5%
9.2 pts worse
16.3%
14.4 pts worse
Long Stay · 2024Q4-2025Q3 · 4Q avg 30.7% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 28.8%
16.8%
12 pts worse
14.9%
13.9 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 39.5% · Q2 25.0% · Q3 28.2% · Q4 22.5% · 4Q avg 28.8% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.4%
0.9%
0.5 pts better
1.0%
0.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 1.8% · 4Q avg 0.4% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 3.3%
2.6%
0.7 pts worse
1.7%
1.6 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 2.2% · Q2 2.2% · Q3 4.3% · Q4 4.3% · 4Q avg 3.3% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 15.3%
21.2%
5.9 pts better
19.8%
4.5 pts better
Long Stay · 2024Q4-2025Q3 · Q1 19.6% · Q2 11.1% · Q3 9.9% · Q4 20.9% · 4Q avg 15.3%
Percentage of long-stay residents with pressure ulcers 0.8%
6.0%
5.2 pts better
5.1%
4.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 1.8% · Q4 1.4% · 4Q avg 0.8% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 64.3%
79.9%
15.6 pts worse
81.7%
17.4 pts worse
Short Stay · 2024Q4-2025Q3 · 4Q avg 64.3%

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-09-22 · Fire 2024-09-06

23 health deficiencies

Top issue: Quality of Life and Care (6 deficiencies)

3 fire-safety deficiencies

Top issue: Construction (1 deficiency)

Cycle 2 Health 2024-09-06 · Fire 2023-05-18

8 health deficiencies

Top issue: Pharmacy Service (3 deficiencies)

5 fire-safety deficiencies

Top issue: Services (2 deficiencies)

Cycle 3 Health 2023-05-18 · Fire 2021-08-05

7 health deficiencies

Top issue: Administration (2 deficiencies)

0 fire-safety deficiencies

No concentrated fire-safety issue counts in this cycle.

Fire safety

Fire-safety citations

D · Potential for more than minimal harm 2024-09-06

K161 · Construction Deficiencies

Fire Safety

Use approved construction type or materials.

Corrected 2024-12-06

D · Potential for more than minimal harm 2024-09-06

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-12-06

D · Potential for more than minimal harm 2024-09-06

K924 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure that anesthesia apparatus are tested after any adjustment, modification or repair.

Corrected 2024-12-06

D · Potential for more than minimal harm 2023-05-18

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-07-17

D · Potential for more than minimal harm 2023-05-18

K321 · Smoke Deficiencies

Fire Safety

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-07-17

D · Potential for more than minimal harm 2023-05-18

K374 · Smoke Deficiencies

Fire Safety

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2023-07-17

D · Potential for more than minimal harm 2023-05-18

K511 · Services Deficiencies

Fire Safety

Have properly installed electrical wiring and gas equipment.

Corrected 2023-07-17

D · Potential for more than minimal harm 2023-05-18

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-07-17

Inspection history

Recent health citations

G · Actual harm 2025-09-22

F580 · Resident Rights Deficiencies

Health

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-10-22

G · Actual harm 2025-09-22

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-10-21

G · Actual harm 2025-09-22

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-10-28

G · Actual harm 2025-09-22

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-10-27

G · Actual harm 2025-09-22

F725 · Nursing and Physician Services Deficiencies

Health

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-10-17

E · Potential for more than minimal harm 2025-09-22

F565 · Resident Rights Deficiencies

Health

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-10-15

E · Potential for more than minimal harm 2025-09-22

F578 · Resident Rights Deficiencies

Health

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-10-20

E · Potential for more than minimal harm 2025-09-22

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-10-16

D · Potential for more than minimal harm 2025-09-22

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-10-21

D · Potential for more than minimal harm 2025-09-22

F583 · Resident Rights Deficiencies

Health

Keep residents' personal and medical records private and confidential.

Corrected 2025-10-21

D · Potential for more than minimal harm 2025-09-22

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-09-23

D · Potential for more than minimal harm 2025-09-22

F607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-10-15

D · Potential for more than minimal harm 2025-09-22

F641 · Resident Assessment and Care Planning Deficiencies

Health

Ensure each resident receives an accurate assessment.

Corrected 2025-10-15

D · Potential for more than minimal harm 2025-09-22

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-10-15

D · Potential for more than minimal harm 2025-09-22

F692 · Quality of Life and Care Deficiencies

Health

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-10-17

D · Potential for more than minimal harm 2025-09-22

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-10-21

D · Potential for more than minimal harm 2025-09-22

F728 · Nursing and Physician Services Deficiencies

Health

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Corrected 2025-10-27

D · Potential for more than minimal harm 2025-09-22

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-10-21

D · Potential for more than minimal harm 2025-09-22

F773 · Administration Deficiencies

Health

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2025-10-21

D · Potential for more than minimal harm 2025-09-22

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2025-09-25

D · Potential for more than minimal harm 2025-09-22

F908 · Environmental Deficiencies

Health

Keep all essential equipment working safely.

Corrected 2025-10-10

C · Minimal harm 2025-09-22

F732 · Nursing and Physician Services Deficiencies

Health

Post nurse staffing information every day.

Corrected 2025-10-06

B · Minimal harm 2025-09-22

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-10-21

G · Actual harm 2024-09-06

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-09-30

E · Potential for more than minimal harm 2024-09-06

F726 · Nursing and Physician Services Deficiencies

Health

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-09-30

E · Potential for more than minimal harm 2024-09-06

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-09-30

D · Potential for more than minimal harm 2024-09-06

F582 · Resident Rights Deficiencies

Health

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-09-30

D · Potential for more than minimal harm 2024-09-06

F755 · Pharmacy Service Deficiencies

Health

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-09-30

D · Potential for more than minimal harm 2024-09-06

F760 · Pharmacy Service Deficiencies

Health

Ensure that residents are free from significant medication errors.

Corrected 2024-09-30

D · Potential for more than minimal harm 2024-09-06

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2024-09-30

B · Minimal harm 2024-09-06

F583 · Resident Rights Deficiencies

Health

Keep residents' personal and medical records private and confidential.

Corrected 2024-09-30

E · Potential for more than minimal harm 2023-05-18

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-06-12

D · Potential for more than minimal harm 2023-05-18

F644 · Resident Assessment and Care Planning Deficiencies

Health

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-06-15

D · Potential for more than minimal harm 2023-05-18

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-06-01

D · Potential for more than minimal harm 2023-05-18

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-05-26

D · Potential for more than minimal harm 2023-05-18

F757 · Pharmacy Service Deficiencies

Health

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-06-09

D · Potential for more than minimal harm 2023-05-18

F770 · Administration Deficiencies

Health

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2023-06-09

D · Potential for more than minimal harm 2023-05-18

F867 · Administration Deficiencies

Health

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2023-06-08

Penalties and ownership

What sits behind the stars

$78,905 2025-09-22

Fine

Fine · fine $78,905

Fine

$0 2025-09-22

Payment Denial

Payment Denial · denial start 2025-10-23 · 5 days

5 day denial

$10,033 2024-09-06

Fine

Fine · fine $10,033

Fine

Ownership

Cole, Susan

5% Or Greater Direct Ownership Interest · Individual

33% 1 facilities 2002-10-01
Dee, Lisa

5% Or Greater Direct Ownership Interest · Individual

33% 1 facilities 2002-10-01
Mitchell, Cheryl

5% Or Greater Direct Ownership Interest · Individual

33% 1 facilities 2002-10-01
Mitchell, Cheryl

Operational/Managerial Control · Individual

0% 1 facilities 2009-12-10

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Staffing
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#3

Biltmore Haven Nursing and Rehabilitation

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1-star overall rating with 1-star inspections with Special Focus status with $172,134 in total fines with 17 recent health deficiencies with 2 fire-safety deficiencies in the latest cycle

Overall
1 / 5
Health
1 / 5
Staffing
1 / 5
Fines
$172,134

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