Durham-Hensley Health And Rehabilitation ratings, inspections, staffing, and fines

1

How this home got 4 stars

The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.

Health inspections

starting point

Everything starts from what state inspectors found on site. This is a ranking against other homes in Tennessee.
Staffing

no change

Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
Quality measures

no change

Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
Overall

4 of 5

Matches the rating CMS publishes on Care Compare.

2

Where it sits among Tennessee homes

Durham-Hensley Health And Rehabilitation carries 15 inspection points. That is fewer than 71% of Tennessee's 300 rated homes.

Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Tennessee: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.

5★ 0–9 pts
4★ 9–17 pts
3★ 17–31 pts
2★ 31–61 pts
1★ over 61 pts

Bars show every rated home in Tennessee by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.

3

What inspectors found

9 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.

One resident or a fewA patternWidespread

Immediate jeopardyResidents at risk of serious injury or death

J 0 50 pts

K 0 100 pts

L 0 150 pts

Actual harmA resident was hurt

G 0 20 pts

H 0 35 pts

I 0 45 pts

Potential for harmNo one was hurt, but could have been

D 9 4 pts

E 0 8 pts

F 0 16 pts

Minimal harmPaperwork-level problems

A 0 0 pts

B 0 0 pts

C 0 0 pts

Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.

Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.

No citation on record at the harm or immediate-jeopardy level.

Everything else, by area of care

Pharmacy Service2D

D
Ensure medication error rates are not 5 percent or greater.
June 10, 2026 · Standard · F759 · Corrected July 6, 2026
D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
August 23, 2023 · Standard · F757 · Corrected August 31, 2023

Resident Assessment and Care Planning2D

D
PASARR screening for Mental disorders or Intellectual Disabilities
August 23, 2023 · Standard · F645 · Corrected September 22, 2023
D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
August 23, 2023 · Standard · F656 · Corrected September 15, 2023

Resident Rights1D

D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
June 10, 2026 · Standard · F628 · Corrected July 6, 2026

Environmental1D

D
Make sure that a working call system is available in each resident's bathroom and bathing area.
June 10, 2026 · Standard · F919 · Corrected July 6, 2026

Quality of Life and Care1D

D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
August 23, 2023 · Standard · F689 · Corrected September 15, 2023

Nutrition and Dietary1D

D
Dispose of garbage and refuse properly.
August 23, 2023 · Standard · F814 · Corrected August 24, 2023

Infection Control1D

D
Provide and implement an infection prevention and control program.
August 23, 2023 · Standard · F880 · Corrected August 31, 2023

Inspection history

2026-06-10
3 health deficiencies · 0 fire-safety deficiencies
Top issue: Environmental (1 deficiency)
2023-08-23
6 health deficiencies · 1 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (2 deficiencies)
2020-02-05
0 health deficiencies · 0 fire-safety deficiencies
No concentrated health issue counts in this cycle.

4

Nursing time per resident, per day

Each resident here gets about 3 h 22 min of nursing staff time a day, 38 min of it from a registered nurse.

This home

3 h 22 min

Tennessee average

3 h 49 min

U.S. average

3 h 54 min

Registered nurse
Licensed practical nurse
Nurse aide

Turnover: 40% of nursing staff and 0% of registered nurses left in the past year.

Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.

5

Resident outcomes

Quality measures compared with state and national averages. Most come from assessments the home itself reports.

Measure	This home	State	U.S.
Number of hospitalizations per 1000 long-stay resident days0.6 pts worse	2.2	1.6	1.8
Number of outpatient emergency department visits per 1000 long-stay resident daysAbout the same	1.5	1.5	1.7
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10.5 pts better	100.0%	89.5%	93.7%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine6.2 pts better	100.0%	93.8%	95.3%
Percentage of long-stay residents experiencing one or more falls with major injury0.1 pts worse	3.4%	3.3%	3.2%
Percentage of long-stay residents who have depressive symptoms3.1 pts better	11.8%	14.9%	13.5%
Percentage of long-stay residents who lose too much weight5.7 pts worse	11.7%	6.0%	5.1%
Percentage of long-stay residents who received an antianxiety or hypnotic medication0.7 pts better	31.0%	31.7%	19.5%
Percentage of long-stay residents who received an antipsychotic medication1.2 pts worse	18.2%	17.0%	15.4%
Percentage of long-stay residents who were physically restrained0.1 pts better	0.0%	0.1%	0.1%
Percentage of long-stay residents whose ability to walk independently worsened18.8 pts worse	34.2%	15.4%	12.7%
Percentage of long-stay residents whose need for help with daily activities has increased12 pts worse	25.5%	13.5%	13.5%
Percentage of long-stay residents with a catheter inserted and left in their bladder0.7 pts worse	1.3%	0.6%	0.7%
Percentage of long-stay residents with a urinary tract infection8.2 pts worse	9.9%	1.7%	1.5%
Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.2 pts worse	19.2%	19.0%	18.3%
Percentage of long-stay residents with pressure ulcers1.5 pts better	3.3%	4.8%	4.5%
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine20.6 pts better	100.0%	79.4%	82.3%
Percentage of short-stay residents who had an outpatient emergency department visit4.4 pts better	6.9%	11.3%	11.8%
Percentage of short-stay residents who newly received an antipsychotic medication1.5 pts worse	3.2%	1.7%	1.5%
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine20.8 pts better	100.0%	79.2%	80.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission15 pts worse	37.6%	22.6%	23.4%

·

Who owns and runs it

37 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.

Show ownership list

Name	Role	Share	Homes
Ball, Kathie	5% Or Greater Direct Ownership Interest · Individual	55%	1 facilities
Blazer, Donna	5% Or Greater Direct Ownership Interest · Individual	45%	1 facilities
Bailey, Jenna	Operational/Managerial Control · Individual	0%	1 facilities
Bailey, Jenna	Adp Of The SNF · Individual	0%	1 facilities
Ball, Kathie	Corporate Director · Individual	0%	1 facilities
Ball, Kathie	Corporate Officer · Individual	0%	1 facilities
Ball, Kathie	Operational/Managerial Control · Individual	0%	1 facilities
Ball, Kathie	Adp Of The SNF · Individual	0%	1 facilities
Bank Of Tennessee	Adp Of The SNF · Organization	0%	1 facilities
Blackburn, Childers & Steagall Plc	Adp Of The SNF · Organization	0%	2 facilities
Blazer, Donna	Corporate Director · Individual	0%	1 facilities
Blazer, Donna	Corporate Officer · Individual	0%	1 facilities
Blazer, Donna	Operational/Managerial Control · Individual	0%	1 facilities
Broad River Rehabilitation	Operational/Managerial Control · Organization	0%	20 facilities
Care Centers Management Consulting, Inc.	Operational/Managerial Control · Organization	0%	4 facilities
Cawood-Gray, Lisa	Corporate Officer · Individual	0%	3 facilities
Chandler, Linda	Operational/Managerial Control · Individual	0%	1 facilities
Chandler, Linda	Adp Of The SNF · Individual	0%	1 facilities
Dearinger, Jessica	Operational/Managerial Control · Individual	0%	1 facilities
Dearinger, Jessica	Adp Of The SNF · Individual	0%	1 facilities
Durham-Hensley Home Road	Trustee Of The SNF · Organization	0%	1 facilities
Encore Healthcare, LLC	Adp Of The SNF · Organization	0%	3 facilities
Gammon, Joyce	Operational/Managerial Control · Individual	0%	1 facilities
Gammon, Joyce	Adp Of The SNF · Individual	0%	1 facilities
Greer, Chassity	Operational/Managerial Control · Individual	0%	1 facilities
Inpatient Consultants Of Tennessee Pc	Adp Of The SNF · Organization	0%	3 facilities
Lewis, Jimmy	Corporate Officer · Individual	0%	3 facilities
Lewis, Jimmy	Operational/Managerial Control · Individual	0%	3 facilities
Lewis, Jimmy	Adp Of The SNF · Individual	0%	3 facilities
Tipton, Tracy	Operational/Managerial Control · Individual	0%	1 facilities
Tipton, Tracy	Adp Of The SNF · Individual	0%	1 facilities
Tolliver, Anthony	Operational/Managerial Control · Individual	0%	1 facilities
Tolliver, Anthony	Adp Of The SNF · Individual	0%	1 facilities
Tolliver, Teresa	Operational/Managerial Control · Individual	0%	1 facilities
Tolliver, Teresa	Adp Of The SNF · Individual	0%	1 facilities
United Rx LLC	Adp Of The SNF · Organization	0%	2 facilities
Woods, Tess	Adp Of The SNF · Individual	0%	1 facilities

·

Fire safety

1 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.

Smoke1D

D
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
August 23, 2023 · K372 · Corrected September 12, 2023

·

Other homes nearby

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Nursing / resident / day
3 h 32 min

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Worst citation, 3 yrs
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Nursing / resident / day
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