25 health deficiencies
Top issue: Quality of Life and Care (7 deficiencies)
6 fire-safety deficiencies
Top issue: Smoke (2 deficiencies)
Windham, CT
1-star overall rating with 1-star inspections with 24 recent health deficiencies with 6 fire-safety deficiencies in the latest cycle
103 North Road, Windham, CT
(860) 423-4636
Overall
1 / 5
CMS overall stars
Health inspections
1 / 5
Survey and complaint cycles
Staffing
4 / 5
RN + nurse staffing
Quality measures
2 / 5
Resident outcomes and process measures
Quick facts
Beds
90
Certified beds
Average residents
85
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
Ryders Health Management
Operator or chain grouping
Approved since
1976-04-08
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Chain footprint
8 facilities
Chain averages 2 overall / 2 health / 4 staffing / 2 quality stars
Changed ownership
No
Within the last 12 months
Family council
Yes
Resident and family council reported
Sprinklers
Yes
Automatic sprinklers in all required areas
Staffing
RN hours / resident day
0.58
Registered nurse staffing · state 0.70 · national 0.68
LPN hours / resident day
0.98
Licensed practical nurse staffing · state 0.84 · national 0.87
Aide hours / resident day
1.97
Nurse aide staffing · state 2.28 · national 2.35
Total nurse hours
3.53
All reported nurse hours · state 3.83 · national 3.89
Licensed hours
1.56
RN + LPN hours · state 1.54 · national 1.54
Weekend hours
3.21
Weekend nurse staffing · state 3.41 · national 3.43
Weekend RN hours
0.47
Weekend registered nurse coverage · state 0.46 · national 0.47
Physical therapist
0.01
Reported PT staffing · state 0.08 · national 0.07
Adjusted RN hours
0.61
CMS adjusted RN staffing hours
Adjusted total hours
3.71
CMS adjusted total nurse staffing hours
Case-mix index
1.30
Higher values indicate more complex resident acuity
RN turnover
11%
Annual RN turnover · state 39% · national 45%
Total nurse turnover
42%
Annual nurse turnover · state 38% · national 46%
SNF VBP
Program rank
7,562
Lower is better among SNFs in the FY 2026 VBP program.
Performance score
29.42
Composite VBP score used to determine payment impact.
Payment multiplier
0.9855
Above 1.000 increases Medicare payment; below 1.000 reduces it.
Program components
Readmission
2.35
Baseline 21.67% · Performance 20.34% · Measure score 2.35 · Achievement 2.35 · Improvement 2.35
Healthcare-associated infections
2.02
Baseline 6.83% · Performance 7.23% · Measure score 2.02 · Achievement 2.02 · Improvement 0
Total nurse turnover
3.99
Baseline 45.24% · Performance 47.37% · Measure score 3.99 · Achievement 3.99 · Improvement 0
Adjusted total nurse staffing
3.41
Baseline 3.91 hours · Performance 4.05 hours · Measure score 3.41 · Achievement 3.41 · Improvement 0.22
SNF QRP
| Measure | Facility | National | Note |
|---|---|---|---|
| Potentially preventable 30-day readmission | 9.57% |
10.72%
1.2 pts better
|
No Different than the National Rate · Eligible stays 70 · Observed rate 7.14% · Lower 95% interval 6.24% |
| Discharge to community | 49.04% |
50.57%
1.5 pts worse
|
No Different than the National Rate · Eligible stays 70 · Observed rate 40% · Lower 95% interval 39.24% |
| Medicare spending per beneficiary | 0.86 |
1.02
0.2 pts better
|
|
| Drug regimen review with follow-up | 92.59% |
95.27%
2.7 pts worse
|
Numerator 25 · Denominator 27 |
| Falls with major injury | 3.7% |
0.77%
2.9 pts worse
|
Numerator 1 · Denominator 27 |
| Discharge self-care score | Not Available |
53.69%
|
Numerator Not Available · Denominator 14 · Too few residents or stays to report publicly. |
| Discharge mobility score | Not Available |
50.94%
|
Numerator Not Available · Denominator 14 · Too few residents or stays to report publicly. |
| Pressure ulcers or injuries, new or worsened | 0% |
2.29%
2.3 pts better
|
Numerator 0 · Denominator 27 · Adjusted rate 0% |
| Healthcare-associated infections requiring hospitalization | 7.23% |
7.12%
0.1 pts worse
|
No Different than the National Rate · Eligible stays 34 · Observed rate 8.82% · Lower 95% interval 4.01% |
| Staff COVID-19 vaccination coverage | 3.36% |
8.2%
4.8 pts worse
|
Numerator 5 · Denominator 149 |
| Staff flu vaccination coverage | 88.03% |
42%
46 pts better
|
Numerator 125 · Denominator 142 |
| Discharge function score | Not Available |
56.45%
|
Numerator Not Available · Denominator 14 · Too few residents or stays to report publicly. |
| Transfer of health information to provider | Not Available |
95.95%
|
Numerator Not Available · Denominator 13 · Too few residents or stays to report publicly. |
| Transfer of health information to patient | Not Available |
96.28%
|
Numerator Not Available · Denominator 6 · Too few residents or stays to report publicly. |
| Resident COVID-19 vaccinations up to date | Not Available |
25.2%
|
Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly. |
Quality measures
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 90.7% |
87.5%
3.2 pts better
|
93.4%
2.7 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 95.8% · Q2 85.3% · Q3 94.4% · Q4 87.5% · 4Q avg 90.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 96.2% |
93.5%
2.7 pts better
|
95.5%
0.7 pts better
|
Long Stay · 2024Q3-2025Q2 · 4Q avg 96.2% |
| Percentage of long-stay residents experiencing one or more falls with major injury | 5.9% |
3.4%
2.5 pts worse
|
3.3%
2.6 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 5.6% · Q2 6.7% · Q3 5.6% · Q4 5.6% · 4Q avg 5.9% · Used in QM five-star |
| Percentage of long-stay residents who have depressive symptoms | 3.2% |
17.1%
13.9 pts better
|
11.4%
8.2 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 6.2% · Q2 4.8% · Q3 0.0% · Q4 1.6% · 4Q avg 3.2% |
| Percentage of long-stay residents who lose too much weight | 3.3% |
6.4%
3.1 pts better
|
5.4%
2.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 4.6% · Q2 3.0% · Q3 1.5% · Q4 4.3% · 4Q avg 3.3% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 14.6% |
17.3%
2.7 pts better
|
19.6%
5 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 12.1% · Q2 13.0% · Q3 11.6% · Q4 21.4% · 4Q avg 14.6% |
| Percentage of long-stay residents who received an antipsychotic medication | 23.1% |
19.4%
3.7 pts worse
|
16.7%
6.4 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 22.0% · Q2 23.7% · Q3 23.7% · Q4 23.1% · 4Q avg 23.1% · Used in QM five-star |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.0%
About the same
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | 18.6% |
18.1%
0.5 pts worse
|
16.3%
2.3 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 27.9% · Q2 8.5% · Q3 19.2% · Q4 18.0% · 4Q avg 18.6% · Used in QM five-star |
| Percentage of long-stay residents whose need for help with daily activities has increased | 26.6% |
18.4%
8.2 pts worse
|
14.9%
11.7 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 43.3% · Q2 11.7% · Q3 25.0% · Q4 26.7% · 4Q avg 26.6% · Used in QM five-star |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.0% |
0.9%
0.1 pts worse
|
1.0%
About the same
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.3% · Q3 2.5% · Q4 0.0% · 4Q avg 1.0% · Used in QM five-star |
| Percentage of long-stay residents with a urinary tract infection | 1.1% |
1.7%
0.6 pts better
|
1.7%
0.6 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 4.3% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 1.1% · Used in QM five-star |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 17.5% |
24.8%
7.3 pts better
|
19.8%
2.3 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 24.0% · Q2 22.4% · Q3 10.0% · Q4 13.2% · 4Q avg 17.5% |
| Percentage of long-stay residents with pressure ulcers | 5.3% |
4.4%
0.9 pts worse
|
5.1%
0.2 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 3.5% · Q2 5.9% · Q3 4.6% · Q4 7.2% · 4Q avg 5.3% · Used in QM five-star |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 57.0% |
70.5%
13.5 pts worse
|
81.7%
24.7 pts worse
|
Short Stay · 2024Q4-2025Q3 · Q1 59.1% · Q2 54.2% · Q3 60.5% · Q4 54.1% · 4Q avg 57.0% |
| Percentage of short-stay residents who had an outpatient emergency department visit | 11.5% |
11.1%
0.4 pts worse
|
12.0%
0.5 pts better
|
Short Stay · 20240701-20250630 · Adjusted 11.5% · Observed 11.5% · Expected 11.2% · Used in QM five-star |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.7% |
1.5%
0.8 pts better
|
1.6%
0.9 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 2.2% · 4Q avg 0.7% · Used in QM five-star |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 54.1% |
69.7%
15.6 pts worse
|
79.7%
25.6 pts worse
|
Short Stay · 2024Q3-2025Q2 · 4Q avg 54.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 19.8% |
25.0%
5.2 pts better
|
23.9%
4.1 pts better
|
Short Stay · 20240701-20250630 · Adjusted 19.8% · Observed 19.2% · Expected 23.2% · Used in QM five-star |
Survey summary
Top issue: Quality of Life and Care (7 deficiencies)
6 fire-safety deficiencies
Top issue: Smoke (2 deficiencies)
Top issue: Quality of Life and Care (8 deficiencies)
4 fire-safety deficiencies
Top issue: Smoke (2 deficiencies)
Top issue: Freedom from Abuse and Neglect and Exploitation (3 deficiencies)
1 fire-safety deficiencies
Top issue: Construction (1 deficiency)
Fire safety
Fire Safety
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-07-16
Fire Safety
Install properly constructed and protected linen or trash chutes.
Corrected 2025-07-16
Fire Safety
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Corrected 2025-07-16
Fire Safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-07-16
Fire Safety
Install an approved automatic sprinkler system.
Corrected 2025-07-16
Fire Safety
Have simulated fire drills held at unexpected times.
Corrected 2025-07-16
Fire Safety
Provide a written emergency evacuation plan.
Corrected 2023-04-21
Fire Safety
Provide properly protected cooking facilities.
Corrected 2023-04-21
Fire Safety
Install corridor and hallway doors that block smoke.
Corrected 2023-04-21
Fire Safety
Install properly constructed and protected linen or trash chutes.
Corrected 2023-04-21
Fire Safety
Install a two-hour-resistant firewall separation.
Corrected 2020-02-11
Inspection history
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-11-21
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-11-21
Health
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2025-09-29
Health
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-09-29
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-09-29
Health
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2025-06-28
Health
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2025-06-28
Health
Honor the resident's right to manage his or her financial affairs.
Corrected 2025-06-28
Health
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-06-28
Health
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected 2025-06-28
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-06-28
Health
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected 2025-06-28
Health
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2025-06-28
Health
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-06-28
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-06-28
Health
Respond appropriately to all alleged violations.
Corrected 2025-06-28
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-06-28
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-06-28
Health
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-06-28
Health
Provide or obtain dental services for each resident.
Corrected 2025-06-28
Health
Provide and implement an infection prevention and control program.
Corrected 2025-06-28
Health
Assure the security of all personal funds of residents deposited with the facility.
Corrected 2025-06-28
Health
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected 2025-06-28
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-05-19
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-05-19
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-23
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-10
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-09-10
Health
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2023-04-24
Health
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2023-04-24
Health
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected 2023-04-24
Health
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-04-24
Health
Provide and implement an infection prevention and control program.
Corrected 2023-04-24
Health
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-04-24
Health
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2023-04-24
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-04-24
Health
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-04-24
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-04-24
Health
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2023-04-24
Health
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-04-24
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-04-24
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-04-24
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-04-24
Health
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2023-04-24
Health
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-04-24
Health
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-04-24
Health
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2023-04-24
Health
Ensure staff are vaccinated for COVID-19
Corrected 2023-04-24
Health
Ensure each resident receives an accurate assessment.
Corrected 2023-04-24
Health
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2020-03-18
Health
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2020-03-18
Health
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2020-03-18
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2020-03-18
Health
Respond appropriately to all alleged violations.
Corrected 2020-03-18
Health
Observe each nurse aide's job performance and give regular training.
Corrected 2020-03-18
Penalties and ownership
5% Or Greater Direct Ownership Interest · Individual
5% Or Greater Direct Ownership Interest · Individual
5% Or Greater Direct Ownership Interest · Individual
Operational/Managerial Control · Individual
Corporate Director · Individual
Operational/Managerial Control · Individual
Corporate Director · Individual
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