Federal inspection record · CMS data as of October 1, 2026
Dolphin Pointe Health Care Center
5355 Dolphin Point Blvd, Jacksonville, FL · (937) 434-8820
- Certified beds
- 146
- Residents per day
- 140
- Ownership
- For-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- March 31, 2020
1
How this home got 3 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
-
Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Florida.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★3 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Florida homes
Dolphin Pointe Health Care Center carries 39 inspection points. That is fewer than 49% of Florida's 691 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Florida: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–8 pts
- 4★ 8–25 pts
- 3★ 25–46 pts
- 2★ 46–85 pts
- 1★ over 85 pts
Bars show every rated home in Florida by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
19 health citations on record since 2022. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care5E
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning4D
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nutrition and Dietary3F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service3D
- D
Ensure medication error rates are not 5 percent or greater.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights2D
- D
Allow residents to self-administer drugs if determined clinically appropriate.
- D
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation1D
- D
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration1F
- F
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspection history
2026-01-30
5 health deficiencies · 8 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (1 deficiency)
2024-02-15
9 health deficiencies · 5 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2022-03-24
5 health deficiencies · 0 fire-safety deficiencies
Top issue: Administration (1 deficiency)
4
Nursing time per resident, per day
Each resident here gets about 4 h 3 min of nursing staff time a day, 24 min of it from a registered nurse.
This home
4 h 3 min
Florida average
3 h 51 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 56% of nursing staff and 55% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days1.3 pts worse | 3.3 | 2.0 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.7 pts worse | 1.8 | 1.1 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4.9 pts worse | 93.5% | 98.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine0.6 pts better | 100.0% | 99.4% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.9 pts worse | 4.4% | 2.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms5.9 pts worse | 11.3% | 5.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.7 pts better | 3.8% | 5.5% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication0.2 pts worse | 14.1% | 13.9% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication4.6 pts better | 4.1% | 8.7% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened1.7 pts better | 6.7% | 8.4% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased0.7 pts worse | 9.0% | 8.3% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts better | 0.0% | 0.3% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.1 pts worse | 0.7% | 0.6% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.3 pts worse | 9.8% | 9.5% | 18.3% |
| Percentage of long-stay residents with pressure ulcers4.3 pts worse | 8.7% | 4.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine0.5 pts worse | 95.1% | 95.6% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.6 pts worse | 11.5% | 8.9% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.4 pts better | 0.0% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine3.7 pts better | 100.0% | 96.3% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission2.4 pts worse | 28.2% | 25.8% | 23.4% |
·
Who owns and runs it
14 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Olt Ii, Inc | 5% Or Greater Direct Ownership Interest · Organization | 40% | 1 facilities |
| Cleveland, Jeffrey | 5% Or Greater Indirect Ownership Interest · Individual | 20% | 4 facilities |
| Dolphin Pointe Medical Investors, LLC I | 5% Or Greater Direct Ownership Interest · Organization | 20% | 1 facilities |
| Dolphin Pointe Medical Investors, LLC Ii | 5% Or Greater Direct Ownership Interest · Organization | 20% | 1 facilities |
| Dolphin Pointe Medical Investors, LLC Iii | 5% Or Greater Direct Ownership Interest · Organization | 20% | 1 facilities |
| Fraser, Geoffrey | 5% Or Greater Indirect Ownership Interest · Individual | 20% | 4 facilities |
| Nelson, Sean | 5% Or Greater Indirect Ownership Interest · Individual | 20% | 1 facilities |
| Fifth Third Bank | 5% Or Greater Mortgage Interest · Organization | 0% | 16 facilities |
| Fraser, Geoffrey | Corporate Director · Individual | 0% | 4 facilities |
| Fraser, Geoffrey | Corporate Officer · Individual | 0% | 4 facilities |
| Fraser, Geoffrey | Operational/Managerial Control · Individual | 0% | 4 facilities |
| Kallen, Jason | Adp Of The SNF · Individual | 0% | 1 facilities |
| Nelson, Denise | Corporate Director · Individual | 0% | 2 facilities |
| Nelson, Denise | Corporate Officer · Individual | 0% | 2 facilities |
·
Fire safety
13 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke4E
- E
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Provide properly protected cooking facilities.
- E
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems3E
- E
Have generator or other power source capable of supplying service within 10 seconds.
- E
Have proper power supply for life support equipment.
- D
Ensure proper usage of power strips and extension cords.
Services2E
- E
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress2E
- D
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous2D
- D
Provide a written emergency evacuation plan.
- D
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
·
Other homes nearby
-
First Coast Health And Rehabilitation Center
Jacksonville, FL · Senior Health South
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 3 min
- Fines
- $0
-
Fountains Rehabilitation At Mill Cove
Jacksonville, FL
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 11 min
- Fines
- $0
-
University Crossing
Jacksonville, FL
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 5 h 58 min
- Fines
- $0