Delavan, WI

Delavan Health Services

5-star overall rating with 4-star inspections with 1 recent health deficiencies with 8 fire-safety deficiencies in the latest cycle

905 E Geneva St, Delavan, WI

(262) 728-6319

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

4 / 5

Survey and complaint cycles

Staffing

4 / 5

RN + nurse staffing

Quality measures

5 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

50

Certified beds

Average residents

39

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

North Shore Healthcare

Operator or chain grouping

Approved since

1982-11-01

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

58 facilities

Chain averages 3 overall / 3 health / 4 staffing / 3 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

1.28

Registered nurse staffing · state 0.97 · national 0.68

LPN hours / resident day

0.26

Licensed practical nurse staffing · state 0.64 · national 0.87

Aide hours / resident day

1.86

Nurse aide staffing · state 2.59 · national 2.35

Total nurse hours

3.40

All reported nurse hours · state 4.20 · national 3.89

Licensed hours

1.54

RN + LPN hours · state 1.60 · national 1.54

Weekend hours

2.98

Weekend nurse staffing · state 3.72 · national 3.43

Weekend RN hours

0.97

Weekend registered nurse coverage · state 0.66 · national 0.47

Physical therapist

0.08

Reported PT staffing · state 0.06 · national 0.07

Adjusted RN hours

1.29

CMS adjusted RN staffing hours

Adjusted total hours

3.43

CMS adjusted total nurse staffing hours

Case-mix index

1.36

Higher values indicate more complex resident acuity

RN turnover

39%

Annual RN turnover · state 42% · national 45%

Total nurse turnover

46%

Annual nurse turnover · state 48% · national 46%

SNF VBP

Value-based purchasing

Program rank

9,713

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

22.75

Composite VBP score used to determine payment impact.

Payment multiplier

0.9830

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

0

Baseline 22.23% · Performance 22.50% · Measure score 0 · Achievement 0 · Improvement 0

Healthcare-associated infections

3.22

Baseline 9.44% · Performance 7.79% · Measure score 3.22 · Achievement 0 · Improvement 3.22

Total nurse turnover

4.84

Baseline 40.00% · Performance 43.90% · Measure score 4.84 · Achievement 4.84 · Improvement 0

Adjusted total nurse staffing

1.04

Baseline 3.24 hours · Performance 3.37 hours · Measure score 1.04 · Achievement 1.04 · Improvement 0.01

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission 12.37%
10.72%
1.6 pts worse
No Different than the National Rate · Eligible stays 66 · Observed rate 18.18% · Lower 95% interval 8.69%
Discharge to community 45.12%
50.57%
5.5 pts worse
No Different than the National Rate · Eligible stays 56 · Observed rate 39.29% · Lower 95% interval 35.22%
Medicare spending per beneficiary 1.08
1.02
0.1 pts worse
Drug regimen review with follow-up 96.67%
95.27%
1.4 pts better
Numerator 29 · Denominator 30
Falls with major injury 0%
0.77%
0.8 pts better
Numerator 0 · Denominator 30
Discharge self-care score 44%
53.69%
9.7 pts worse
Numerator 11 · Denominator 25
Discharge mobility score 44%
50.94%
6.9 pts worse
Numerator 11 · Denominator 25
Pressure ulcers or injuries, new or worsened 0%
2.29%
2.3 pts better
Numerator 0 · Denominator 30 · Adjusted rate 0%
Healthcare-associated infections requiring hospitalization 7.79%
7.12%
0.7 pts worse
No Different than the National Rate · Eligible stays 45 · Observed rate 8.89% · Lower 95% interval 4.15%
Staff COVID-19 vaccination coverage 5.36%
8.2%
2.8 pts worse
Numerator 3 · Denominator 56
Staff flu vaccination coverage 47.46%
42%
5.5 pts better
Numerator 28 · Denominator 59
Discharge function score 36%
56.45%
20.5 pts worse
Numerator 9 · Denominator 25
Transfer of health information to provider Not Available
95.95%
Numerator Not Available · Denominator 5 · Too few residents or stays to report publicly.
Transfer of health information to patient Not Available
96.28%
Numerator Not Available · Denominator 14 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date Not Available
25.2%
Numerator Not Available · Denominator 19 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Number of hospitalizations per 1000 long-stay resident days 1.5
1.6
0.1 pts better
1.9
0.4 pts better
Long Stay · 20240701-20250630 · Adjusted 1.5 · Observed 1.6 · Expected 2.0 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days 1.4
2.2
0.8 pts better
1.8
0.4 pts better
Long Stay · 20240701-20250630 · Adjusted 1.4 · Observed 1.5 · Expected 1.7 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 95.4%
95.7%
0.3 pts worse
93.4%
2 pts better
Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 97.1% · Q4 85.7% · 4Q avg 95.4%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
95.0%
5 pts better
95.5%
4.5 pts better
Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of long-stay residents experiencing one or more falls with major injury 2.3%
3.2%
0.9 pts better
3.3%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 8.6% · 4Q avg 2.3% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 3.3%
5.0%
1.7 pts better
11.4%
8.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 3.7% · Q2 3.4% · Q3 0.0% · Q4 5.9% · 4Q avg 3.3%
Percentage of long-stay residents who lose too much weight 7.8%
4.9%
2.9 pts worse
5.4%
2.4 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 8.7% · Q2 10.0% · Q3 8.7% · Q4 4.2% · 4Q avg 7.8%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 7.4%
16.6%
9.2 pts better
19.6%
12.2 pts better
Long Stay · 2024Q4-2025Q3 · Q1 4.2% · Q2 10.0% · Q3 8.3% · Q4 7.4% · 4Q avg 7.4%
Percentage of long-stay residents who received an antipsychotic medication 14.7%
16.7%
2 pts better
16.7%
2 pts better
Long Stay · 2024Q4-2025Q3 · 4Q avg 14.7% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.1%
0.1 pts better
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 23.9%
21.1%
2.8 pts worse
16.3%
7.6 pts worse
Long Stay · 2024Q4-2025Q3 · 4Q avg 23.9% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 12.6%
17.3%
4.7 pts better
14.9%
2.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 33.3% · Q2 0.0% · Q3 4.2% · Q4 11.1% · 4Q avg 12.6% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.0%
2.3%
2.3 pts better
1.0%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 1.6%
3.0%
1.4 pts better
1.7%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 3.0% · Q4 3.1% · 4Q avg 1.6% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 21.8%
25.5%
3.7 pts better
19.8%
2 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 22.7% · Q2 19.5% · Q3 13.0% · Q4 32.1% · 4Q avg 21.8%
Percentage of long-stay residents with pressure ulcers 4.8%
5.5%
0.7 pts better
5.1%
0.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 4.5% · Q2 6.4% · Q3 6.5% · Q4 1.9% · 4Q avg 4.8% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.1%
86.8%
1.3 pts better
81.7%
6.4 pts better
Short Stay · 2024Q4-2025Q3 · Q1 88.1% · Q2 93.0% · Q3 86.5% · Q4 83.8% · 4Q avg 88.1%
Percentage of short-stay residents who had an outpatient emergency department visit 3.6%
15.0%
11.4 pts better
12.0%
8.4 pts better
Short Stay · 20240701-20250630 · Adjusted 3.6% · Observed 4.0% · Expected 12.4% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication 0.0%
1.3%
1.3 pts better
1.6%
1.6 pts better
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 100.0%
82.2%
17.8 pts better
79.7%
20.3 pts better
Short Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of short-stay residents who were rehospitalized after a nursing home admission 12.1%
22.7%
10.6 pts better
23.9%
11.8 pts better
Short Stay · 20240701-20250630 · Adjusted 12.1% · Observed 12.0% · Expected 23.6% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-12-19 · Fire 2024-12-19

1 health deficiencies

Top issue: Infection Control (1 deficiency)

8 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (2 deficiencies)

Cycle 2 Health 2023-09-27 · Fire 2023-09-27

4 health deficiencies

Top issue: Pharmacy Service (2 deficiencies)

18 fire-safety deficiencies

Top issue: Smoke (6 deficiencies)

Cycle 3 Health 2022-06-15 · Fire 2022-06-15

7 health deficiencies

Top issue: Quality of Life and Care (3 deficiencies)

11 fire-safety deficiencies

Top issue: Smoke (6 deficiencies)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2024-12-19

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-01-17

F · Potential for more than minimal harm 2024-12-19

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-01-17

E · Potential for more than minimal harm 2024-12-19

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-01-17

E · Potential for more than minimal harm 2024-12-19

K761 · Miscellaneous Deficiencies

Fire Safety

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-01-17

D · Potential for more than minimal harm 2024-12-19

K241 · Egress Deficiencies

Fire Safety

Have correct number of accessible exits for each story.

Corrected 2025-01-17

D · Potential for more than minimal harm 2024-12-19

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-01-17

D · Potential for more than minimal harm 2024-12-19

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2025-01-17

C · Minimal harm 2024-12-19

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2025-01-17

F · Potential for more than minimal harm 2023-09-27

E6 · Emergency Preparedness Deficiencies

Fire Safety

Conduct risk assessment and an All-Hazards approach.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K223 · Egress Deficiencies

Fire Safety

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K291 · Egress Deficiencies

Fire Safety

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K346 · Smoke Deficiencies

Fire Safety

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K354 · Smoke Deficiencies

Fire Safety

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K711 · Miscellaneous Deficiencies

Fire Safety

Provide a written emergency evacuation plan.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K753 · Miscellaneous Deficiencies

Fire Safety

Have restrictions on the use of highly flammable decorations.

Corrected 2023-10-25

F · Potential for more than minimal harm 2023-09-27

K761 · Miscellaneous Deficiencies

Fire Safety

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-10-26

F · Potential for more than minimal harm 2023-09-27

K914 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2023-10-26

F · Potential for more than minimal harm 2023-09-27

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-26

E · Potential for more than minimal harm 2023-09-27

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-10-25

E · Potential for more than minimal harm 2023-09-27

K241 · Egress Deficiencies

Fire Safety

Have correct number of accessible exits for each story.

Corrected 2023-10-25

E · Potential for more than minimal harm 2023-09-27

K321 · Smoke Deficiencies

Fire Safety

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-10-25

E · Potential for more than minimal harm 2023-09-27

K324 · Smoke Deficiencies

Fire Safety

Provide properly protected cooking facilities.

Corrected 2023-10-25

E · Potential for more than minimal harm 2023-09-27

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2023-10-25

E · Potential for more than minimal harm 2023-09-27

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-10-25

F · Potential for more than minimal harm 2022-06-15

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-07-13

F · Potential for more than minimal harm 2022-06-15

K346 · Smoke Deficiencies

Fire Safety

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Corrected 2022-07-13

F · Potential for more than minimal harm 2022-06-15

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-07-13

F · Potential for more than minimal harm 2022-06-15

K354 · Smoke Deficiencies

Fire Safety

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Corrected 2022-07-13

F · Potential for more than minimal harm 2022-06-15

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-07-13

E · Potential for more than minimal harm 2022-06-15

K281 · Egress Deficiencies

Fire Safety

Install proper backup exit lighting.

Corrected 2022-07-13

E · Potential for more than minimal harm 2022-06-15

K343 · Smoke Deficiencies

Fire Safety

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

Corrected 2022-07-13

D · Potential for more than minimal harm 2022-06-15

K241 · Egress Deficiencies

Fire Safety

Have correct number of accessible exits for each story.

Corrected 2022-07-13

D · Potential for more than minimal harm 2022-06-15

K911 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2022-07-13

C · Minimal harm 2022-06-15

K351 · Smoke Deficiencies

Fire Safety

Install an approved automatic sprinkler system.

Corrected 2022-07-13

C · Minimal harm 2022-06-15

K914 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2022-07-13

Inspection history

Recent health citations

F · Potential for more than minimal harm 2024-12-19

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2025-01-17

D · Potential for more than minimal harm 2024-08-19

F610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Respond appropriately to all alleged violations.

Corrected 2024-09-11

D · Potential for more than minimal harm 2023-09-27

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-25

D · Potential for more than minimal harm 2023-09-27

F758 · Pharmacy Service Deficiencies

Health

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-10-25

D · Potential for more than minimal harm 2023-09-27

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-10-25

G · Actual harm 2022-06-15

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-07-13

E · Potential for more than minimal harm 2022-06-15

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2022-07-13

D · Potential for more than minimal harm 2022-06-15

F558 · Resident Rights Deficiencies

Health

Reasonably accommodate the needs and preferences of each resident.

Corrected 2022-07-13

D · Potential for more than minimal harm 2022-06-15

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-07-13

D · Potential for more than minimal harm 2022-06-15

F690 · Quality of Life and Care Deficiencies

Health

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-07-13

D · Potential for more than minimal harm 2022-06-15

F758 · Pharmacy Service Deficiencies

Health

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-07-13

C · Minimal harm 2022-06-15

F838 · Administration Deficiencies

Health

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2022-07-13

Penalties and ownership

What sits behind the stars

Ownership

Nshf Operations LLC

5% Or Greater Direct Ownership Interest · Organization

100% 20 facilities 2017-07-24
Baumann, Troy

5% Or Greater Indirect Ownership Interest · Individual

40% 59 facilities 2017-06-29
Hoehn, Jeffrey

5% Or Greater Indirect Ownership Interest · Individual

40% 59 facilities 2017-06-29
Mills, David

5% Or Greater Indirect Ownership Interest · Individual

20% 40 facilities 2017-06-29
Baumann, Troy

Operational/Managerial Control · Individual

0% 59 facilities 2017-10-01
Baumann, Troy

Corporate Director · Individual

0% 59 facilities 2017-06-29
Belongia, Christina

Operational/Managerial Control · Individual

0% 16 facilities 2019-11-01
Cibc Bank Usa

Operational/Managerial Control · Organization

0% 121 facilities 2024-12-31
Cibc Bank Usa

5% Or Greater Security Interest · Organization

0% 121 facilities 2024-12-31
Cliftonlarsonallen Llp

Operational/Managerial Control · Organization

0% 23 facilities 2018-05-22
Continuum Therapy Partners

Operational/Managerial Control · Organization

0% 16 facilities 2025-03-01
Gee, Darren

Operational/Managerial Control · Individual

0% 16 facilities 2021-11-30
Greer, Lauren

Operational/Managerial Control · Individual

0% 16 facilities 2023-11-29
Hoehn, Jeffrey

Operational/Managerial Control · Individual

0% 59 facilities 2017-10-01
Hoehn, Jeffrey

Corporate Director · Individual

0% 59 facilities 2017-06-29
Holmstrom, Laura

Operational/Managerial Control · Individual

0% 1 facilities 2017-10-01
North Shore Healthcare LLC

Operational/Managerial Control · Organization

0% 56 facilities 2017-10-01
Nsh Rehab LLC

Operational/Managerial Control · Organization

0% 15 facilities 2025-03-01
Patzer, Colleen

Operational/Managerial Control · Individual

0% 16 facilities 2023-02-14
Purtell, Brian

Operational/Managerial Control · Individual

0% 16 facilities 2018-06-01
Wipfli Llp

Operational/Managerial Control · Organization

0% 32 facilities 2025-02-01

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#2

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4-star overall rating with 4-star inspections with 2 recent health deficiencies with 4 fire-safety deficiencies in the latest cycle

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Staffing
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#3

Lakeland Health Care Ctr

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3-star overall rating with 2-star inspections with abuse icon flag with $127,260 in total fines with 10 recent health deficiencies with 7 fire-safety deficiencies in the latest cycle

Overall
3 / 5
Health
2 / 5
Staffing
5 / 5
Fines
$127,260

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