Wills Point, TX

Crestwood Health And Rehabilitation Center

5-star overall rating with 5-star inspections with 1 recent health deficiencies with 3 fire-safety deficiencies in the latest cycle

1448 Houston St, Wills Point, TX

(903) 873-5400

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

5 / 5

Survey and complaint cycles

Staffing

2 / 5

RN + nurse staffing

Quality measures

3 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

117

Certified beds

Average residents

67

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

The Ensign Group

Operator or chain grouping

Approved since

1996-05-29

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

329 facilities

Chain averages 3 overall / 3 health / 3 staffing / 4 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.35

Registered nurse staffing · state 0.44 · national 0.68

LPN hours / resident day

1.19

Licensed practical nurse staffing · state 0.95 · national 0.87

Aide hours / resident day

1.81

Nurse aide staffing · state 2.01 · national 2.35

Total nurse hours

3.34

All reported nurse hours · state 3.40 · national 3.89

Licensed hours

1.54

RN + LPN hours · state 1.38 · national 1.54

Weekend hours

3.02

Weekend nurse staffing · state 2.99 · national 3.43

Weekend RN hours

0.26

Weekend registered nurse coverage · state 0.34 · national 0.47

Physical therapist

0.15

Reported PT staffing · state 0.07 · national 0.07

Adjusted RN hours

0.38

CMS adjusted RN staffing hours

Adjusted total hours

3.65

CMS adjusted total nurse staffing hours

Case-mix index

1.25

Higher values indicate more complex resident acuity

RN turnover

43%

Annual RN turnover · state 52% · national 45%

Total nurse turnover

70%

Annual nurse turnover · state 52% · national 46%

SNF VBP

Value-based purchasing

Program rank

13,456

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

5

Composite VBP score used to determine payment impact.

Payment multiplier

0.9805

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

0

Baseline 21.13% · Performance 21.51% · Measure score 0 · Achievement 0 · Improvement 0

Healthcare-associated infections

0

Baseline 7.87% · Performance 10.13% · Measure score 0 · Achievement 0 · Improvement 0

Total nurse turnover

0

Baseline 72.92% · Performance 75.68% · Measure score 0 · Achievement 0 · Improvement 0

Adjusted total nurse staffing

2

Baseline 3.14 hours · Performance 3.65 hours · Measure score 2 · Achievement 2 · Improvement 1.43

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission 10.21%
10.72%
0.5 pts better
No Different than the National Rate · Eligible stays 74 · Observed rate 9.46% · Lower 95% interval 6.57%
Discharge to community 45.18%
50.57%
5.4 pts worse
No Different than the National Rate · Eligible stays 55 · Observed rate 36.36% · Lower 95% interval 33.1%
Medicare spending per beneficiary 0.95
1.02
0.1 pts better
Drug regimen review with follow-up 93.48%
95.27%
1.8 pts worse
Numerator 43 · Denominator 46
Falls with major injury 2.17%
0.77%
1.4 pts worse
Numerator 1 · Denominator 46
Discharge self-care score 33.33%
53.69%
20.4 pts worse
Numerator 9 · Denominator 27
Discharge mobility score 62.96%
50.94%
12 pts better
Numerator 17 · Denominator 27
Pressure ulcers or injuries, new or worsened 4.35%
2.29%
2.1 pts worse
Numerator 2 · Denominator 46 · Adjusted rate 4.78%
Healthcare-associated infections requiring hospitalization 10.13%
7.12%
3 pts worse
No Different than the National Rate · Eligible stays 44 · Observed rate 20.45% · Lower 95% interval 6.14%
Staff COVID-19 vaccination coverage 0%
8.2%
8.2 pts worse
Numerator 0 · Denominator 102
Staff flu vaccination coverage 32.12%
42%
9.9 pts worse
Numerator 53 · Denominator 165
Discharge function score 59.26%
56.45%
2.8 pts better
Numerator 16 · Denominator 27
Transfer of health information to provider 95%
95.95%
1 pts worse
Numerator 19 · Denominator 20
Transfer of health information to patient Not Available
96.28%
Numerator Not Available · Denominator 16 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date Not Available
25.2%
Numerator Not Available · Denominator 18 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Number of hospitalizations per 1000 long-stay resident days 1.3
2.1
0.8 pts better
1.9
0.6 pts better
Long Stay · 20240701-20250630 · Adjusted 1.3 · Observed 1.0 · Expected 1.5 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days 1.6
2.1
0.5 pts better
1.8
0.2 pts better
Long Stay · 20240701-20250630 · Adjusted 1.6 · Observed 1.4 · Expected 1.5 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.2%
97.1%
1.1 pts better
93.4%
4.8 pts better
Long Stay · 2024Q4-2025Q3 · Q1 96.4% · Q2 96.4% · Q3 100.0% · Q4 100.0% · 4Q avg 98.2%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 93.2%
97.9%
4.7 pts worse
95.5%
2.3 pts worse
Long Stay · 2024Q3-2025Q2 · 4Q avg 93.2%
Percentage of long-stay residents experiencing one or more falls with major injury 2.7%
3.3%
0.6 pts better
3.3%
0.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 1.8% · Q2 3.6% · Q3 3.4% · Q4 1.8% · 4Q avg 2.7% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 0.6%
2.7%
2.1 pts better
11.4%
10.8 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 2.3% · Q4 0.0% · 4Q avg 0.6%
Percentage of long-stay residents who lose too much weight 3.5%
3.3%
0.2 pts worse
5.4%
1.9 pts better
Long Stay · 2024Q4-2025Q3 · Q1 3.9% · Q2 4.0% · Q3 1.9% · Q4 4.2% · 4Q avg 3.5%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 25.5%
18.9%
6.6 pts worse
19.6%
5.9 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 34.6% · Q2 29.4% · Q3 19.2% · Q4 18.4% · 4Q avg 25.5%
Percentage of long-stay residents who received an antipsychotic medication 15.0%
10.8%
4.2 pts worse
16.7%
1.7 pts better
Long Stay · 2024Q4-2025Q3 · Q1 14.6% · Q2 19.1% · Q3 15.2% · Q4 10.3% · 4Q avg 15.0% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.0%
About the same
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 40.9%
15.4%
25.5 pts worse
16.3%
24.6 pts worse
Long Stay · 2024Q4-2025Q3 · Q2 38.2% · Q3 35.4% · Q4 51.1% · 4Q avg 40.9% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 37.3%
16.1%
21.2 pts worse
14.9%
22.4 pts worse
Long Stay · 2024Q4-2025Q3 · Q2 35.3% · Q3 25.6% · Q4 41.3% · 4Q avg 37.3% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.0%
0.5%
0.5 pts better
1.0%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 0.9%
0.8%
0.1 pts worse
1.7%
0.8 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.8% · Q3 1.7% · Q4 0.0% · 4Q avg 0.9% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 26.4%
15.0%
11.4 pts worse
19.8%
6.6 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 41.6% · Q2 25.3% · Q3 17.4% · Q4 22.1% · 4Q avg 26.4%
Percentage of long-stay residents with pressure ulcers 4.8%
4.2%
0.6 pts worse
5.1%
0.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 5.7% · Q2 5.3% · Q3 4.7% · Q4 3.6% · 4Q avg 4.8% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.1%
89.7%
5.4 pts better
81.7%
13.4 pts better
Short Stay · 2024Q4-2025Q3 · Q1 91.9% · Q2 91.4% · Q3 98.2% · Q4 98.6% · 4Q avg 95.1%
Percentage of short-stay residents who had an outpatient emergency department visit 7.1%
12.0%
4.9 pts better
12.0%
4.9 pts better
Short Stay · 20240701-20250630 · Adjusted 7.1% · Observed 8.1% · Expected 12.7% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication 2.1%
1.5%
0.6 pts worse
1.6%
0.5 pts worse
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 7.7% · 4Q avg 2.1% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 88.1%
88.0%
0.1 pts better
79.7%
8.4 pts better
Short Stay · 2024Q3-2025Q2 · 4Q avg 88.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission 23.0%
25.9%
2.9 pts better
23.9%
0.9 pts better
Short Stay · 20240701-20250630 · Adjusted 23.0% · Observed 27.0% · Expected 28.0% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-10-16 · Fire 2024-10-16

1 health deficiencies

Top issue: Resident Rights (1 deficiency)

3 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (1 deficiency)

Cycle 2 Health 2023-08-23 · Fire 2023-08-23

6 health deficiencies

Top issue: Quality of Life and Care (2 deficiencies)

1 fire-safety deficiencies

Top issue: Services (1 deficiency)

Cycle 3 Health 2022-07-12 · Fire 2022-07-12

3 health deficiencies

Top issue: Nutrition and Dietary (1 deficiency)

3 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Fire safety

Fire-safety citations

E · Potential for more than minimal harm 2024-10-16

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-10-30

E · Potential for more than minimal harm 2024-10-16

K929 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Corrected 2024-10-30

C · Minimal harm 2024-10-16

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Not marked corrected

C · Minimal harm 2023-08-23

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Not marked corrected

E · Potential for more than minimal harm 2022-07-12

K344 · Smoke Deficiencies

Fire Safety

Have an alternate power supply for its alarm system.

Corrected 2022-07-22

E · Potential for more than minimal harm 2022-07-12

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2022-08-11

C · Minimal harm 2022-07-12

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Not marked corrected

Inspection history

Recent health citations

E · Potential for more than minimal harm 2024-10-16

F572 · Resident Rights Deficiencies

Health

Give residents a notice of rights, rules, services and charges.

Corrected 2024-11-06

D · Potential for more than minimal harm 2024-08-30

F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-08-31

E · Potential for more than minimal harm 2023-08-23

F641 · Resident Assessment and Care Planning Deficiencies

Health

Ensure each resident receives an accurate assessment.

Corrected 2023-08-24

E · Potential for more than minimal harm 2023-08-23

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-08-24

D · Potential for more than minimal harm 2023-08-23

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-08-24

C · Minimal harm 2023-08-23

F732 · Nursing and Physician Services Deficiencies

Health

Post nurse staffing information every day.

Corrected 2023-08-24

B · Minimal harm 2023-08-23

F583 · Resident Rights Deficiencies

Health

Keep residents' personal and medical records private and confidential.

Corrected 2023-08-24

D · Potential for more than minimal harm 2023-06-21

F755 · Pharmacy Service Deficiencies

Health

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-07-21

D · Potential for more than minimal harm 2022-07-12

F808 · Nutrition and Dietary Deficiencies

Health

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2022-08-04

C · Minimal harm 2022-07-12

F576 · Resident Rights Deficiencies

Health

Ensure residents have reasonable access to and privacy in their use of communication methods.

Corrected 2022-08-04

Penalties and ownership

What sits behind the stars

Ownership

Appaloosa Healthcare, Inc.

Operational/Managerial Control · Organization

0% 1 facilities 2019-12-01
Burnam, Soon

Corporate Officer · Individual

0% 323 facilities 2019-12-01
Eastland Memorial Hospital District

5% Or Greater Direct Ownership Interest · Organization

0% 34 facilities 2019-12-01
Jensen, Kevin

Operational/Managerial Control · Individual

0% 1 facilities 2024-11-01
Keetch, Chad

Corporate Officer · Individual

0% 176 facilities 2011-03-01
Rojas, Jorge

Operational/Managerial Control · Individual

0% 2 facilities 2019-12-01
Taylor, Stephen

Corporate Officer · Individual

0% 14 facilities 2025-07-01
The Ensign Group Inc

5% Or Greater Direct Ownership Interest · Organization

0% 209 facilities 2019-12-01

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