Holyoke, MA

Care One At Holyoke

5-star overall rating with 5-star inspections with 1 recent health deficiencies with 1 fire-safety deficiencies in the latest cycle

260 Easthampton Road, Holyoke, MA

(413) 538-9733

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

5 / 5

Survey and complaint cycles

Staffing

5 / 5

RN + nurse staffing

Quality measures

5 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

164

Certified beds

Average residents

155

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Careone

Operator or chain grouping

Approved since

1975-06-26

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

37 facilities

Chain averages 3 overall / 3 health / 3 staffing / 5 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.52

Registered nurse staffing · state 0.65 · national 0.68

LPN hours / resident day

0.89

Licensed practical nurse staffing · state 0.96 · national 0.87

Aide hours / resident day

2.33

Nurse aide staffing · state 2.26 · national 2.35

Total nurse hours

3.75

All reported nurse hours · state 3.86 · national 3.89

Licensed hours

1.42

RN + LPN hours · state 1.60 · national 1.54

Weekend hours

3.31

Weekend nurse staffing · state 3.45 · national 3.43

Weekend RN hours

0.28

Weekend registered nurse coverage · state 0.46 · national 0.47

Physical therapist

0.02

Reported PT staffing · state 0.08 · national 0.07

Adjusted RN hours

0.79

CMS adjusted RN staffing hours

Adjusted total hours

5.68

CMS adjusted total nurse staffing hours

Case-mix index

0.90

Higher values indicate more complex resident acuity

RN turnover

11%

Annual RN turnover · state 45% · national 45%

Total nurse turnover

25%

Annual nurse turnover · state 40% · national 46%

SNF VBP

Value-based purchasing

Program rank

219

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

77.50

Composite VBP score used to determine payment impact.

Payment multiplier

1.0252

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Healthcare-associated infections

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Total nurse turnover

8.33

Baseline 39.86% · Performance 29.63% · Measure score 8.33 · Achievement 8.33 · Improvement 6.31

Adjusted total nurse staffing

7.17

Baseline 4.74 hours · Performance 5.12 hours · Measure score 7.17 · Achievement 7.17 · Improvement 3.10

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	Not Available	10.72%	Not Available · Eligible stays 24 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Discharge to community	Not Available	50.57%	Not Available · Eligible stays Not Available · Observed rate Not Available · Lower 95% interval Not Available · No data were submitted for this measure.
Medicare spending per beneficiary	1.1	1.02 0.1 pts worse
Drug regimen review with follow-up	Not Available	95.27%	Numerator Not Available · Denominator 8 · Too few residents or stays to report publicly.
Falls with major injury	Not Available	0.77%	Numerator Not Available · Denominator 8 · Too few residents or stays to report publicly.
Discharge self-care score	Not Available	53.69%	Numerator Not Available · Denominator 5 · Too few residents or stays to report publicly.
Discharge mobility score	Not Available	50.94%	Numerator Not Available · Denominator 5 · Too few residents or stays to report publicly.
Pressure ulcers or injuries, new or worsened	Not Available	2.29%	Numerator Not Available · Denominator 8 · Adjusted rate Not Available · Too few residents or stays to report publicly.
Healthcare-associated infections requiring hospitalization	Not Available	7.12%	Not Available · Eligible stays 15 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Staff COVID-19 vaccination coverage	5.36%	8.2% 2.8 pts worse	Numerator 17 · Denominator 317
Staff flu vaccination coverage	56.94%	42% 14.9 pts better	Numerator 246 · Denominator 432
Discharge function score	Not Available	56.45%	Numerator Not Available · Denominator 5 · Too few residents or stays to report publicly.
Transfer of health information to provider	Not Available	95.95%	Numerator Not Available · Denominator 3 · Too few residents or stays to report publicly.
Transfer of health information to patient	Not Available	96.28%	Numerator Not Available · Denominator Not Available · Newly certified or not enough cases to report.
Resident COVID-19 vaccinations up to date	Not Available	25.2%	Numerator Not Available · Denominator 3 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.4	1.9 0.5 pts better	1.9 0.5 pts better	Long Stay · 20240701-20250630 · Adjusted 1.4 · Observed 0.9 · Expected 1.2 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	1.5	1.5 About the same	1.8 0.3 pts better	Long Stay · 20240701-20250630 · Adjusted 1.5 · Observed 1.3 · Expected 1.4 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	92.7%	92.2% 0.5 pts better	93.4% 0.7 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 84.2% · Q2 92.4% · Q3 95.0% · Q4 99.4% · 4Q avg 92.7%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100.0%	94.8% 5.2 pts better	95.5% 4.5 pts better	Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of long-stay residents experiencing one or more falls with major injury	2.7%	3.5% 0.8 pts better	3.3% 0.6 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.9% · Q2 3.8% · Q3 2.5% · Q4 2.6% · 4Q avg 2.7% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	2.0%	12.0% 10 pts better	11.4% 9.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.3% · Q2 2.7% · Q3 2.0% · Q4 2.1% · 4Q avg 2.0%
Percentage of long-stay residents who lose too much weight	2.2%	5.2% 3 pts better	5.4% 3.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.9% · Q2 2.6% · Q3 2.5% · Q4 1.9% · 4Q avg 2.2%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	37.7%	19.2% 18.5 pts worse	19.6% 18.1 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 36.7% · Q2 37.6% · Q3 38.1% · Q4 38.3% · 4Q avg 37.7%
Percentage of long-stay residents who received an antipsychotic medication	66.0%	22.5% 43.5 pts worse	16.7% 49.3 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 64.9% · Q2 64.4% · Q3 68.0% · Q4 66.7% · 4Q avg 66.0% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	0.0%	0.1% 0.1 pts better	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened	5.9%	17.7% 11.8 pts better	16.3% 10.4 pts better	Long Stay · 2024Q4-2025Q3 · Q1 5.2% · Q2 6.2% · Q3 5.0% · Q4 7.3% · 4Q avg 5.9% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased	8.8%	17.6% 8.8 pts better	14.9% 6.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 9.3% · Q2 11.3% · Q3 9.1% · Q4 5.4% · 4Q avg 8.8% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.5%	1.0% 0.5 pts better	1.0% 0.5 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.5% · Q2 0.0% · Q3 0.6% · Q4 0.0% · 4Q avg 0.5% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	0.2%	2.0% 1.8 pts better	1.7% 1.5 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.6% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.2% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	11.9%	21.7% 9.8 pts better	19.8% 7.9 pts better	Long Stay · 2024Q4-2025Q3 · Q1 8.4% · Q2 15.7% · Q3 12.3% · Q4 11.0% · 4Q avg 11.9%
Percentage of long-stay residents with pressure ulcers	3.9%	4.6% 0.7 pts better	5.1% 1.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 2.7% · Q2 6.5% · Q3 3.9% · Q4 2.6% · 4Q avg 3.9% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	60.9%	77.1% 16.2 pts worse	81.7% 20.8 pts worse	Short Stay · 2024Q4-2025Q3 · 4Q avg 60.9%

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-09-17 · Fire 2025-09-17

1 health deficiencies

Top issue: Pharmacy Service (1 deficiency)

1 fire-safety deficiencies

Top issue: Smoke (1 deficiency)

Cycle 2 Health 2024-07-29 · Fire 2024-07-29

0 health deficiencies

No concentrated health issue counts in this cycle.

5 fire-safety deficiencies

Top issue: Emergency Preparedness (2 deficiencies)

Cycle 3 Health 2023-04-05 · Fire 2023-04-05

9 health deficiencies

Top issue: Infection Control (2 deficiencies)

1 fire-safety deficiencies

Top issue: Smoke (1 deficiency)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2025-09-17

K351 · Smoke Deficiencies

Fire Safety

Install an approved automatic sprinkler system.

Corrected 2026-01-12

F · Potential for more than minimal harm 2024-07-29

K351 · Smoke Deficiencies

Fire Safety

Install an approved automatic sprinkler system.

Corrected 2024-09-27

E · Potential for more than minimal harm 2024-07-29

K711 · Miscellaneous Deficiencies

Fire Safety

Provide a written emergency evacuation plan.

Corrected 2024-09-27

D · Potential for more than minimal harm 2024-07-29

E30 · Emergency Preparedness Deficiencies

Fire Safety

List the names and contact information of those in the facility.

Corrected 2024-09-27

D · Potential for more than minimal harm 2024-07-29

E36 · Emergency Preparedness Deficiencies

Fire Safety

Establish emergency prep training and testing.

Corrected 2024-09-27

D · Potential for more than minimal harm 2024-07-29

K324 · Smoke Deficiencies

Fire Safety

Provide properly protected cooking facilities.

Corrected 2024-09-27

F · Potential for more than minimal harm 2023-04-05

K351 · Smoke Deficiencies

Fire Safety

Install an approved automatic sprinkler system.

Corrected 2023-05-30

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-09-17

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-09-30

E · Potential for more than minimal harm 2023-04-05