Federal inspection record · CMS data as of October 1, 2026
Agawam West Rehab And Nursing
61 Cooper Street, Agawam, MA · (413) 294-6800
- Certified beds
- 164
- Residents per day
- 121
- Ownership
- For-Profit
- Chain
- Stern Consultants
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- May 1, 1976
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Massachusetts.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Massachusetts homes
Agawam West Rehab And Nursing carries 53 inspection points. That is fewer than 33% of Massachusetts's 339 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Massachusetts: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–6 pts
- 4★ 6–24 pts
- 3★ 24–41 pts
- 2★ 41–76 pts
- 1★ over 76 pts
Bars show every rated home in Massachusetts by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
31 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Quality of Life and Care8D
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
- D
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- D
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide or obtain dental services for each resident.
- D
Provide activities to meet all resident's needs.
- D
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning7D
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
- D
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Ensure each resident receives an accurate assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights6D
- D
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- D
Ensure that residents are fully informed and understand their health status, care and treatments.
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- D
Allow residents to self-administer drugs if determined clinically appropriate.
- D
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service4E
- D
Ensure that residents are free from significant medication errors.
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary3F
- F
Dispose of garbage and refuse properly.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control2E
- D
Provide and implement an infection prevention and control program.
- E
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspection history
2025-09-15
4 health deficiencies · 3 fire-safety deficiencies
Top issue: Nutrition and Dietary (2 deficiencies)
2024-07-16
17 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (6 deficiencies)
2023-04-26
10 health deficiencies · 2 fire-safety deficiencies
Top issue: Pharmacy Service (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 40 min of nursing staff time a day, 26 min of it from a registered nurse.
This home
3 h 40 min
Massachusetts average
3 h 56 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 28% of nursing staff and 39% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.2 pts better | 1.6 | 1.8 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.4 pts better | 1.0 | 1.4 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine6.1 pts better | 99.0% | 92.9% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine5.6 pts better | 99.1% | 93.5% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.7 pts better | 1.7% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms10.9 pts better | 6.5% | 17.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight2.8 pts worse | 7.8% | 5.0% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication4.9 pts better | 14.6% | 19.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication11 pts better | 10.5% | 21.5% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.1 pts worse | 14.0% | 13.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased2.4 pts better | 13.4% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.7 pts better | 0.0% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1 pts better | 0.7% | 1.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence11 pts worse | 31.4% | 20.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.1 pts better | 4.1% | 4.2% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine11.4 pts worse | 67.5% | 78.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit3.3 pts better | 8.5% | 11.8% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.4 pts better | 0.0% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine6.5 pts worse | 71.6% | 78.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission1.3 pts better | 24.4% | 25.7% | 23.4% |
·
Who owns and runs it
44 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Friedman, Shana | 5% Or Greater Direct Ownership Interest · Individual | 12% | 7 facilities |
| Com Family Trust | 5% Or Greater Indirect Ownership Interest · Organization | 10% | 14 facilities |
| Agawam West Propco LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Ashkar, Rami | Managing Control - Governing Body · Individual | 0% | 4 facilities |
| Ashkar, Rami | Operational/Managerial Control · Individual | 0% | 4 facilities |
| Ashkar, Rami | Adp Of The SNF · Individual | 0% | 4 facilities |
| Beatty, Brittany | Direct Ownership Interest · Individual | 0% | 6 facilities |
| Beatty, Brittany | Operational/Managerial Control · Individual | 0% | 6 facilities |
| Beatty, Brittany | Adp Of The SNF · Individual | 0% | 6 facilities |
| Com Family Trust | Adp Of The SNF · Organization | 0% | 14 facilities |
| E Newhouse Family Trust | Adp Of The SNF · Organization | 0% | 18 facilities |
| Erblich, Avraham | Managing Control - Governing Body · Individual | 0% | 21 facilities |
| Erblich, Avraham | Operational/Managerial Control · Individual | 0% | 21 facilities |
| Erblich, Avraham | Adp Of The SNF · Individual | 0% | 21 facilities |
| Etn Family Holdings LLC | Operational/Managerial Control · Organization | 0% | 22 facilities |
| Etn Family Holdings LLC | Adp Of The SNF · Organization | 0% | 22 facilities |
| Friedman, Benjamin | Direct Ownership Interest · Individual | 0% | 24 facilities |
| Friedman, Benjamin | Operational/Managerial Control · Individual | 0% | 24 facilities |
| Friedman, Benjamin | Adp Of The SNF · Individual | 0% | 24 facilities |
| Ianacone, David | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Ianacone, David | Adp Of The SNF · Individual | 0% | 1 facilities |
| Millman, Chaim | Indirect Ownership Interest · Individual | 0% | 21 facilities |
| Millman, Chaim | Managing Control - Governing Body · Individual | 0% | 21 facilities |
| Millman, Chaim | Corporate Officer · Individual | 0% | 21 facilities |
| Millman, Chaim | Operational/Managerial Control · Individual | 0% | 21 facilities |
| Millman, Chaim | Trustee Of The SNF · Individual | 0% | 21 facilities |
| Millman, Chaim | Adp Of The SNF · Individual | 0% | 21 facilities |
| Newhouse, Eric | Indirect Ownership Interest · Individual | 0% | 19 facilities |
| Newhouse, Eric | Managing Control - Governing Body · Individual | 0% | 19 facilities |
| Newhouse, Eric | Operational/Managerial Control · Individual | 0% | 19 facilities |
| Newhouse, Eric | Trustee Of The SNF · Individual | 0% | 19 facilities |
| Newhouse, Eric | Adp Of The SNF · Individual | 0% | 19 facilities |
| Plew, Andrea | Operational/Managerial Control · Individual | 0% | 14 facilities |
| Plew, Andrea | Adp Of The SNF · Individual | 0% | 14 facilities |
| Sheps, Boruch | Managing Control - Governing Body · Individual | 0% | 22 facilities |
| Sheps, Boruch | Operational/Managerial Control · Individual | 0% | 22 facilities |
| Sheps, Boruch | Adp Of The SNF · Individual | 0% | 22 facilities |
| Stern Therapy Consultants LLC | Operational/Managerial Control · Organization | 0% | 15 facilities |
| Stern Therapy Consultants LLC | Adp Of The SNF · Organization | 0% | 15 facilities |
| Stern, Bezalel | Adp Of The SNF · Individual | 0% | 20 facilities |
| T Newhouse Family Trust | Adp Of The SNF · Organization | 0% | 18 facilities |
| Tlco Holdings LLC | Operational/Managerial Control · Organization | 0% | 14 facilities |
| Tlco Holdings LLC | Adp Of The SNF · Organization | 0% | 14 facilities |
| Tlm Family Trust | Adp Of The SNF · Organization | 0% | 11 facilities |
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Fire safety
8 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke4F
- F
Inspect, test, and maintain automatic sprinkler systems.
- D
Have approved installation, maintenance and testing program for fire alarm systems.
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Have proper openings in smoke barrier doors.
Gas, Vacuum, and Electrical Systems2F
- F
Have generator or other power source capable of supplying service within 10 seconds.
- D
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness1D
- D
Implement emergency and standby power systems.
Miscellaneous1D
- D
Have simulated fire drills held at unexpected times.
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Other homes nearby
-
Agawam South Rehab And Nursing
Agawam, MA · Stern Consultants
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 47 min
- Fines
- $0
-
Agawam North Rehab And Nursing
Agawam, MA · Stern Consultants
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 55 min
- Fines
- $86,130
-
Agawam East Rehab And Nursing
Agawam, MA · Stern Consultants
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 43 min
- Fines
- $0