Federal inspection record · CMS data as of October 1, 2026
Willow Tree Healthcare Center
1263 South George Street, Charles Town, WV · (304) 725-6575
- Certified beds
- 104
- Residents per day
- 98
- Ownership
- For-Profit
- Chain
- Communicare Health
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- October 10, 1997
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in West Virginia.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among West Virginia homes
Willow Tree Healthcare Center carries 86 inspection points. That is fewer than 48% of West Virginia's 122 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in West Virginia: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–24 pts
- 4★ 24–55 pts
- 3★ 55–92.5 pts
- 2★ 92.5–163 pts
- 1★ over 163 pts
Bars show every rated home in West Virginia by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
50 health citations on record since 2022. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Quality of Life and Care16E
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
- E
Provide activities to meet all resident's needs.
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- E
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide safe, appropriate pain management for a resident who requires such services.
- E
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation7D
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights7E
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Reasonably accommodate the needs and preferences of each resident.
- D
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- D
Prepare residents for a safe transfer or discharge from the nursing home.
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning5E
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary4E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control3E
- E
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Environmental3E
- E
Make sure that a working call system is available in each resident's bathroom and bathing area.
- E
Put firmly secured handrails on each side of hallways.
- E
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nursing and Physician Services2E
- E
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
- E
Observe each nurse aide's job performance and give regular training.
Pharmacy Service2D
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspection history
2025-07-24
12 health deficiencies · 4 fire-safety deficiencies
Top issue: Quality of Life and Care (4 deficiencies)
2023-05-03
15 health deficiencies · 10 fire-safety deficiencies
Top issue: Quality of Life and Care (6 deficiencies)
2022-03-02
23 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (6 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 35 min of nursing staff time a day, 37 min of it from a registered nurse.
This home
3 h 35 min
West Virginia average
3 h 43 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 41% of nursing staff and 35% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$8,018 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-05-22 | Fine | $8,018 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.2 pts better | 1.4 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.3 pts worse | 2.0 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine3.2 pts better | 99.7% | 96.5% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2.7 pts better | 100.0% | 97.3% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.3 pts better | 4.0% | 4.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms2.3 pts better | 5.9% | 8.2% | 13.5% |
| Percentage of long-stay residents who lose too much weight2.4 pts worse | 8.5% | 6.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2.5 pts worse | 29.4% | 26.9% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication1.9 pts better | 11.0% | 12.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.2 pts worse | 0.3% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened2 pts better | 11.9% | 13.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased6.6 pts better | 7.2% | 13.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts better | 0.0% | 0.3% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.4 pts worse | 2.9% | 1.5% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.9 pts worse | 22.3% | 21.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.2 pts worse | 4.1% | 3.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine6.4 pts better | 85.4% | 79.0% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit6.4 pts better | 4.2% | 10.6% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1 pts better | 0.0% | 1.0% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine4.1 pts better | 82.9% | 78.8% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission1.4 pts better | 20.6% | 22.0% | 23.4% |
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Who owns and runs it
23 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| C.r. Stoltz Family Investment Company Inc | Indirect Ownership Interest · Organization | 0% | 37 facilities |
| C.r. Stoltz Irrevocable Trust | Indirect Ownership Interest · Organization | 0% | 57 facilities |
| Datta, Vasant | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Datta, Vasant | Adp Of The SNF · Individual | 0% | 1 facilities |
| Groves, Donna | Operational/Managerial Control · Individual | 0% | 91 facilities |
| Health Care Holdings, LLC | Indirect Ownership Interest · Organization | 0% | 24 facilities |
| Helman, Jacob | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Helman, Jacob | Adp Of The SNF · Individual | 0% | 1 facilities |
| I. Rosedale Family Investment Company Inc | Indirect Ownership Interest · Organization | 0% | 26 facilities |
| I. Rosedale Irrevocable Trust | Indirect Ownership Interest · Organization | 0% | 55 facilities |
| Odenthal, Richard | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 73 facilities |
| R.s. Wilheim Irrevocable Trust | Indirect Ownership Interest · Organization | 0% | 57 facilities |
| Romeo, Dominic | Operational/Managerial Control · Individual | 0% | 90 facilities |
| Ronald S Wilheim 2012 Spousal Trust | Indirect Ownership Interest · Organization | 0% | 56 facilities |
| Rosedale Family Investment Company, Inc | Indirect Ownership Interest · Organization | 0% | 56 facilities |
| Rrw, LLC | Indirect Ownership Interest · Organization | 0% | 59 facilities |
| S.l. Rosedale Irrevocable Trust | Indirect Ownership Interest · Organization | 0% | 56 facilities |
| So George Mgt, LLC | Operational/Managerial Control · Organization | 0% | 1 facilities |
| So George Mgt, LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Stoltz, Charles | Managing Control - Governing Body · Individual | 0% | 87 facilities |
| Stoltz, Charles | Operational/Managerial Control · Individual | 0% | 87 facilities |
| Wilheim, Ronald | Individual Is An Owner, Partner Or Trustee Of Any Adp Of The SNF · Individual | 0% | 86 facilities |
| Wo Holdings LLC | Direct Ownership Interest · Organization | 0% | 1 facilities |
·
Fire safety
14 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Gas, Vacuum, and Electrical Systems6F
- F
Have power receptacles that are properly grounded.
- F
Ensure that testing and maintenance of electrical equipment is performed.
- C
Have generator or other power source capable of supplying service within 10 seconds.
- F
Ensure that testing and maintenance of electrical equipment is performed.
- F
Have proper medical gas storage and administration areas.
- C
Have generator or other power source capable of supplying service within 10 seconds.
Smoke5F
- C
Install an approved automatic sprinkler system.
- F
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F
Have approved installation, maintenance and testing program for fire alarm systems.
- F
Inspect, test, and maintain automatic sprinkler systems.
- F
Install corridor and hallway doors that block smoke.
Egress1F
- F
Install proper backup exit lighting.
Services1C
- C
Have elevators that firefighters can control in the event of a fire.
Miscellaneous1C
- C
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
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Other homes nearby
-
Shenandoah Center
Charles Town, WV · Genesis Healthcare
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 3 h 5 min
- Fines
- $48,469
-
Canterbury Center
Shepherdstown, WV · Genesis Healthcare
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 8 min
- Fines
- $0
-
Rose Hill Health And Rehab
Berryville, VA · Trio Healthcare
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 3 h 16 min
- Fines
- $0