Federal inspection record · CMS data as of October 1, 2026
Whispering Pines Nursing & Rehab Center
523 Country Club Drive, Fayetteville, NC · (910) 488-0711
- Certified beds
- 86
- Residents per day
- 72
- Ownership
- For-Profit
- Chain
- Century Care Management
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- January 22, 1991
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in North Carolina.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among North Carolina homes
Whispering Pines Nursing & Rehab Center carries 14 inspection points. That is fewer than 70% of North Carolina's 415 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in North Carolina: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–4 pts
- 4★ 4–15 pts
- 3★ 15–35 pts
- 2★ 35–73.5 pts
- 1★ over 73.5 pts
Bars show every rated home in North Carolina by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
5 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Resident Assessment and Care Planning2D
- D
Ensure each resident receives an accurate assessment.
- D
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights1D
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration1D
- D
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspection history
2026-07-30
3 health deficiencies · 6 fire-safety deficiencies
Top issue: Resident Assessment and Care Planning (2 deficiencies)
2025-04-17
0 health deficiencies · 4 fire-safety deficiencies
No concentrated health issue counts in this cycle.
2024-02-16
2 health deficiencies · 2 fire-safety deficiencies
Top issue: Administration (1 deficiency)
4
Nursing time per resident, per day
Each resident here gets about 4 h 31 min of nursing staff time a day, 25 min of it from a registered nurse.
This home
4 h 31 min
North Carolina average
3 h 52 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 33% of nursing staff and 17% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$8,512 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-02-16 | Fine | $8,512 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.6 pts better | 1.1 | 1.7 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1.1 pts better | 0.6 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4.3 pts better | 96.7% | 92.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine3.8 pts better | 98.5% | 94.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.8 pts better | 1.6% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms2.2 pts better | 4.6% | 6.8% | 13.5% |
| Percentage of long-stay residents who lose too much weight4.9 pts worse | 12.0% | 7.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication14.4 pts better | 6.7% | 21.1% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication2.8 pts worse | 16.7% | 13.9% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened3.3 pts worse | 19.9% | 16.6% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased3.4 pts worse | 18.4% | 15.0% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts worse | 0.9% | 0.6% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.9 pts better | 1.2% | 2.1% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence1.3 pts better | 18.6% | 19.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.6 pts worse | 7.0% | 5.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine7.4 pts better | 88.9% | 81.5% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit5 pts better | 7.7% | 12.7% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medicationAbout the same | 1.4% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine7.4 pts better | 88.5% | 81.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission5.6 pts better | 16.6% | 22.2% | 23.4% |
·
Who owns and runs it
9 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Noah K Duncan Fam Tr | 5% Or Greater Direct Ownership Interest · Organization | 100% | 4 facilities |
| Boyette, Barbara | Corporate Director · Individual | 0% | 9 facilities |
| Fontaine, Michelle | Corporate Director · Individual | 0% | 1 facilities |
| Gilliam, Robert | W-2 Managing Employee · Individual | 0% | 9 facilities |
| Gilliam, Robert | Corporate Director · Individual | 0% | 9 facilities |
| Gilliam, Robert | Corporate Officer · Individual | 0% | 9 facilities |
| Pagan, Jessica | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Schmidlin, James | Corporate Officer · Individual | 0% | 9 facilities |
| Schroeder, Teresa | W-2 Managing Employee · Individual | 0% | 1 facilities |
·
Fire safety
12 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke4E
- E
Inspect, test, and maintain automatic sprinkler systems.
- D
Install a fire alarm system that can be heard throughout the facility.
- D
Install an approved automatic sprinkler system.
- D
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems4F
- E
Have generator or other power source capable of supplying service within 10 seconds.
- F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F
Have generator or other power source capable of supplying service within 10 seconds.
- F
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous1D
- D
Have simulated fire drills held at unexpected times.
Services1F
- F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Construction1D
- D
Use approved construction type or materials.
Egress1F
- F
Keep aisles, corridors, and exits free of obstruction in case of emergency.
·
Other homes nearby
-
Woodlands Nursing & Rehabilitation Center
Fayetteville, NC · Liberty Senior Living
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 50 min
- Fines
- $0
-
Highland House Rehabilitation and Healthcare
Fayetteville, NC · Liberty Senior Living
★★★★★- Worst citation, 3 yrs
- D
- Nursing / resident / day
- 3 h 22 min
- Fines
- $0
-
Haymount Rehabilitation & Nursing Center, Inc.
Fayetteville, NC · Century Care Management
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 4 h 28 min
- Fines
- $0