Fayetteville, NC

Whispering Pines Nursing & Rehab Center

5-star overall rating with 5-star inspections with $8,512 in total fines with 6 fire-safety deficiencies in the latest cycle

523 Country Club Drive, Fayetteville, NC

(910) 488-0711

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

5 / 5

Survey and complaint cycles

Staffing

4 / 5

RN + nurse staffing

Quality measures

4 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

86

Certified beds

Average residents

72

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Century Care Management

Operator or chain grouping

Approved since

1991-01-22

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Staffing

Hours and turnover

RN hours / resident day

0.42

Registered nurse staffing

LPN hours / resident day

0.81

Licensed practical nurse staffing

Aide hours / resident day

3.12

Nurse aide staffing

Weekend hours

3.73

Weekend nurse staffing

RN turnover

38%

Annual RN turnover

Total nurse turnover

36%

Annual nurse turnover

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	0.7	1.8 1.1 pts better	1.9 1.2 pts better	Long Stay · 20240701-20250630
Number of outpatient emergency department visits per 1000 long-stay resident days	1.2	1.8 0.6 pts better	1.8 0.6 pts better	Long Stay · 20240701-20250630
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	92.2%	91.5% 0.7 pts better	93.4% 1.2 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	98.5%	94.1% 4.4 pts better	95.5% 3 pts better	Long Stay · 2024Q3-2025Q2
Percentage of long-stay residents experiencing one or more falls with major injury	4.5%	3.6% 0.9 pts worse	3.3% 1.2 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who have depressive symptoms	11.1%	4.8% 6.3 pts worse	11.4% 0.3 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who lose too much weight	6.7%	7.2% 0.5 pts better	5.4% 1.3 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who received an antianxiety or hypnotic medication	7.9%	21.6% 13.7 pts better	19.6% 11.7 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who received an antipsychotic medication	12.4%	15.0% 2.6 pts better	16.7% 4.3 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents who were physically restrained	0.0%	0.0% About the same	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents whose ability to walk independently worsened	25.5%	21.5% 4 pts worse	16.3% 9.2 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents whose need for help with daily activities has increased	20.2%	16.8% 3.4 pts worse	14.9% 5.3 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.0%	0.9% 0.9 pts better	1.0% 1 pts better	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with a urinary tract infection	3.3%	2.6% 0.7 pts worse	1.7% 1.6 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	29.1%	21.2% 7.9 pts worse	19.8% 9.3 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of long-stay residents with pressure ulcers	7.0%	6.0% 1 pts worse	5.1% 1.9 pts worse	Long Stay · 2024Q4-2025Q3
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	79.7%	79.9% 0.2 pts worse	81.7% 2 pts worse	Short Stay · 2024Q4-2025Q3
Percentage of short-stay residents who had an outpatient emergency department visit	5.2%	13.2% 8 pts better	12.0% 6.8 pts better	Short Stay · 20240701-20250630
Percentage of short-stay residents who newly received an antipsychotic medication	1.0%	1.5% 0.5 pts better	1.6% 0.6 pts better	Short Stay · 2024Q4-2025Q3
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	63.0%	78.1% 15.1 pts worse	79.7% 16.7 pts worse	Short Stay · 2024Q3-2025Q2
Percentage of short-stay residents who were rehospitalized after a nursing home admission	14.5%	22.9% 8.4 pts better	23.9% 9.4 pts better	Short Stay · 20240701-20250630

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-04-17 · Fire 2025-04-17

0 health deficiencies

No concentrated health issue counts in this cycle.

6 fire-safety deficiencies

Top issue: Smoke (4 deficiencies)

Cycle 2 Health 2024-02-16 · Fire 2024-02-16

2 health deficiencies

Top issue: Administration (1 deficiency)

4 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (2 deficiencies)

Cycle 3 Health 2022-10-14 · Fire 2021-10-15

1 health deficiencies

Top issue: Resident Assessment and Care Planning (1 deficiency)

2 fire-safety deficiencies

Top issue: Egress (1 deficiency)

Fire safety

Fire-safety citations

E · Potential for more than minimal harm 2025-04-17

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-06-27

E · Potential for more than minimal harm 2025-04-17

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-06-27

D · Potential for more than minimal harm 2025-04-17

K341 · Smoke Deficiencies

Fire Safety

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-06-27

D · Potential for more than minimal harm 2025-04-17

K351 · Smoke Deficiencies

Fire Safety

Install an approved automatic sprinkler system.

Corrected 2025-06-27

D · Potential for more than minimal harm 2025-04-17

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2025-06-27

D · Potential for more than minimal harm 2025-04-17

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2025-06-27

F · Potential for more than minimal harm 2024-02-16

K521 · Services Deficiencies

Fire Safety

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-04-15

F · Potential for more than minimal harm 2024-02-16

K914 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-04-15

F · Potential for more than minimal harm 2024-02-16

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-15

D · Potential for more than minimal harm 2024-02-16

K161 · Construction Deficiencies

Fire Safety

Use approved construction type or materials.

Corrected 2024-04-15

F · Potential for more than minimal harm 2021-10-15

K211 · Egress Deficiencies

Fire Safety

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2021-11-22

F · Potential for more than minimal harm 2021-10-15

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-11-22

Inspection history

Recent health citations

G · Actual harm 2024-02-16

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-08

D · Potential for more than minimal harm 2024-02-16

F867 · Administration Deficiencies

Health

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2024-03-01

D · Potential for more than minimal harm 2022-10-14

F636 · Resident Assessment and Care Planning Deficiencies

Health

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2022-10-28

Penalties and ownership

What sits behind the stars

$8,512 2024-02-16

Fine

Fine · fine $8,512

Fine

Ownership

Noah K Duncan Fam Tr

5% Or Greater Direct Ownership Interest · Organization

100% 4 facilities 2013-04-01

Boyette, Barbara

Corporate Director · Individual

0% 9 facilities 2005-10-05

Fontaine, Michelle

Corporate Director · Individual

0% 1 facilities 2003-08-12

Gilliam, Robert

Corporate Director · Individual

0% 9 facilities 2008-06-02

Gilliam, Robert

Corporate Officer · Individual

0% 9 facilities 2021-09-01

Gilliam, Robert

W-2 Managing Employee · Individual

0% 9 facilities 2008-06-02

Pagan, Jessica

Operational/Managerial Control · Individual

0% 1 facilities 2015-11-01

Schmidlin, James

Corporate Officer · Individual

0% 9 facilities 2021-09-01

Schroeder, Teresa

W-2 Managing Employee · Individual

0% 1 facilities 1998-08-31

Nearby options

Other facilities in reach

#1

Woodlands Nursing & Rehabilitation Center

Fayetteville, NC

4-star overall rating with 4-star inspections with $4,709 in total fines with 2 recent health deficiencies with 5 fire-safety deficiencies in the latest cycle

Overall: 4 / 5
Health: 4 / 5
Staffing: 3 / 5
Fines: $4,709

#2