Federal inspection record · CMS data as of October 1, 2026
Village Health Care at The Glen
403 E. Flournoy Lucas, Shreveport, LA · (318) 213-3500
- Cited for abuse (CMS abuse icon)
- Certified beds
- 126
- Residents per day
- 97
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- October 8, 2001
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Louisiana.
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Staffing
★★★★★−1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
This home carries CMS's abuse icon, which caps its inspection rating at 2 stars and so its overall rating at 4.
2
Where it sits among Louisiana homes
Village Health Care at The Glen carries 73 inspection points. That is fewer than 28% of Louisiana's 264 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Louisiana: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–15 pts
- 4★ 15–33 pts
- 3★ 33–53 pts
- 2★ 53–88.75 pts
- 1★ over 88.75 pts
Bars show every rated home in Louisiana by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
27 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
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G
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Quality of Life and Care10E
- E
Provide enough food/fluids to maintain a resident's health.
- E
Provide safe and appropriate respiratory care for a resident when needed.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- E
Provide safe and appropriate respiratory care for a resident when needed.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
- E
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning7E
- E
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- E
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Ensure each resident receives an accurate assessment.
- E
Assess the resident when there is a significant change in condition
- E
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Freedom from Abuse, Neglect, and Exploitation4E
- E
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
- E
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
- E
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services1D
- D
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights1D
- D
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service1E
- E
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental1E
- E
Keep all essential equipment working safely.
Nutrition and Dietary1E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspection history
2026-06-24
9 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2025-05-15
9 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (3 deficiencies)
2024-04-11
9 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (4 deficiencies)
5
Fines and payment denials
$8,278 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2026-03-16 | Fine | $8,278 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.9 pts better | 1.5 | 2.4 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days2 pts better | 0.6 | 2.6 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine23.7 pts worse | 70.1% | 93.8% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2.9 pts better | 98.9% | 96.0% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.2 pts better | 2.3% | 3.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms1.5 pts better | 0.9% | 2.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.3 pts better | 2.0% | 5.3% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2.3 pts better | 21.0% | 23.3% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication4.7 pts better | 18.1% | 22.8% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.2 pts better | 0.0% | 0.2% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened11.9 pts worse | 27.0% | 15.1% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased13 pts worse | 29.5% | 16.5% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.1 pts worse | 1.1% | 1.0% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.2 pts worse | 2.1% | 1.9% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence4.7 pts better | 10.2% | 14.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers0.6 pts better | 4.9% | 5.5% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine0.9 pts worse | 85.5% | 86.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit7.4 pts better | 7.0% | 14.4% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication2 pts better | 1.1% | 3.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine11.2 pts better | 89.0% | 77.8% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission2.6 pts worse | 30.9% | 28.3% | 23.4% |
·
Who owns and runs it
30 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Aventur, Inc. | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Bolton, Michael | Corporate Director · Individual | 0% | 1 facilities |
| Bolton, Michael | Adp Of The SNF · Individual | 0% | 1 facilities |
| Burns, Dee | Corporate Officer · Individual | 0% | 1 facilities |
| Burns, Dee | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Burns, Dee | Adp Of The SNF · Individual | 0% | 1 facilities |
| Dockendorf, Noreen | Corporate Director · Individual | 0% | 1 facilities |
| Dockendorf, Noreen | Adp Of The SNF · Individual | 0% | 1 facilities |
| Fuller, Jeanne | Corporate Director · Individual | 0% | 1 facilities |
| Fuller, Jeanne | Adp Of The SNF · Individual | 0% | 1 facilities |
| Greer, Michelle | Adp Of The SNF · Individual | 0% | 1 facilities |
| Hernandez, Robert | Adp Of The SNF · Individual | 0% | 3 facilities |
| Kennedy, Jill | Corporate Director · Individual | 0% | 1 facilities |
| Mcgowen, Cheryl | Corporate Director · Individual | 0% | 1 facilities |
| Mcgowen, Cheryl | Adp Of The SNF · Individual | 0% | 1 facilities |
| Rice, Barbara | Corporate Director · Individual | 0% | 1 facilities |
| Rice, Barbara | Adp Of The SNF · Individual | 0% | 1 facilities |
| Terry, Barbara | Corporate Director · Individual | 0% | 1 facilities |
| Terry, Barbara | Adp Of The SNF · Individual | 0% | 1 facilities |
| The Glen Retirement System | 5% Or Greater Mortgage Interest · Organization | 0% | 1 facilities |
| The Glen Retirement System | Adp Of The SNF · Organization | 0% | 1 facilities |
| Westmoreland, Marti | Corporate Director · Individual | 0% | 1 facilities |
| Westmoreland, Marti | Adp Of The SNF · Individual | 0% | 1 facilities |
| Williams, Cynthia | Corporate Director · Individual | 0% | 1 facilities |
| Williams, Cynthia | Adp Of The SNF · Individual | 0% | 1 facilities |
| Williams, Debra | Corporate Officer · Individual | 0% | 2 facilities |
| Williams, Debra | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Williams, Debra | Adp Of The SNF · Individual | 0% | 2 facilities |
| Williams, Joann | Corporate Director · Individual | 0% | 1 facilities |
| Williams, Joann | Adp Of The SNF · Individual | 0% | 1 facilities |
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