Baldwin Park, CA

Victoria Care Center

5-star overall rating with 4-star inspections with 9 recent health deficiencies with 2 fire-safety deficiencies in the latest cycle

3541 Puente Avenue, Baldwin Park, CA

(626) 962-1043

Compare this facility

Overall

5 / 5

CMS overall stars

Health inspections

4 / 5

Survey and complaint cycles

Staffing

2 / 5

RN + nurse staffing

Quality measures

5 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

49

Certified beds

Average residents

44

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

David & Frank Johnson

Operator or chain grouping

Approved since

1979-02-05

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

45 facilities

Chain averages 3 overall / 3 health / 3 staffing / 4 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.34

Registered nurse staffing · state 0.65 · national 0.68

LPN hours / resident day

1.41

Licensed practical nurse staffing · state 1.22 · national 0.87

Aide hours / resident day

2.55

Nurse aide staffing · state 2.64 · national 2.35

Total nurse hours

4.31

All reported nurse hours · state 4.51 · national 3.89

Licensed hours

1.76

RN + LPN hours · state 1.87 · national 1.54

Weekend hours

3.91

Weekend nurse staffing · state 4.08 · national 3.43

Weekend RN hours

0.21

Weekend registered nurse coverage · state 0.50 · national 0.47

Physical therapist

0.04

Reported PT staffing · state 0.10 · national 0.07

Adjusted RN hours

0.30

CMS adjusted RN staffing hours

Adjusted total hours

3.80

CMS adjusted total nurse staffing hours

Case-mix index

1.55

Higher values indicate more complex resident acuity

RN turnover

0%

Annual RN turnover

Total nurse turnover

40%

Annual nurse turnover · state 38% · national 46%

SNF VBP

Value-based purchasing

Program rank

7,583

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

29.37

Composite VBP score used to determine payment impact.

Payment multiplier

0.9854

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Healthcare-associated infections

3.06

Baseline 11.36% · Performance 9.09% · Measure score 3.06 · Achievement 0 · Improvement 3.06

Total nurse turnover

3.35

Baseline 51.72% · Performance 50.00% · Measure score 3.35 · Achievement 3.35 · Improvement 0.14

Adjusted total nurse staffing

2.4

Baseline 4.47 hours · Performance 3.76 hours · Measure score 2.4 · Achievement 2.4 · Improvement 0

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission 10.7%
10.72%
About the same
No Different than the National Rate · Eligible stays 50 · Observed rate 12% · Lower 95% interval 6.73%
Discharge to community 43.37%
50.57%
7.2 pts worse
No Different than the National Rate · Eligible stays 34 · Observed rate 32.35% · Lower 95% interval 31.39%
Medicare spending per beneficiary 1.44
1.02
0.4 pts worse
Drug regimen review with follow-up 100%
95.27%
4.7 pts better
Numerator 75 · Denominator 75
Falls with major injury 0%
0.77%
0.8 pts better
Numerator 0 · Denominator 75
Discharge self-care score 64.71%
53.69%
11 pts better
Numerator 22 · Denominator 34
Discharge mobility score 55.88%
50.94%
4.9 pts better
Numerator 19 · Denominator 34
Pressure ulcers or injuries, new or worsened 1.33%
2.29%
1 pts better
Numerator 1 · Denominator 75 · Adjusted rate 0.75%
Healthcare-associated infections requiring hospitalization 9.09%
7.12%
2 pts worse
No Different than the National Rate · Eligible stays 37 · Observed rate 16.22% · Lower 95% interval 5.6%
Staff COVID-19 vaccination coverage 14.29%
8.2%
6.1 pts better
Numerator 12 · Denominator 84
Staff flu vaccination coverage 60.92%
42%
18.9 pts better
Numerator 53 · Denominator 87
Discharge function score 61.76%
56.45%
5.3 pts better
Numerator 21 · Denominator 34
Transfer of health information to provider 100%
95.95%
4 pts better
Numerator 38 · Denominator 38
Transfer of health information to patient Not Available
96.28%
Numerator Not Available · Denominator 9 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date 28.95%
25.2%
3.8 pts better
Numerator 11 · Denominator 38

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Number of hospitalizations per 1000 long-stay resident days 3.4
2.3
1.1 pts worse
1.9
1.5 pts worse
Long Stay · 20240701-20250630 · Adjusted 3.4 · Observed 6.2 · Expected 3.4 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days 1.2
1.6
0.4 pts better
1.8
0.6 pts better
Long Stay · 20240701-20250630 · Adjusted 1.2 · Observed 1.7 · Expected 2.3 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
98.5%
1.5 pts better
93.4%
6.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 100.0% · Q4 100.0% · 4Q avg 100.0%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
98.2%
1.8 pts better
95.5%
4.5 pts better
Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of long-stay residents experiencing one or more falls with major injury 1.5%
1.6%
0.1 pts better
3.3%
1.8 pts better
Long Stay · 2024Q4-2025Q3 · Q1 3.7% · Q2 3.0% · Q3 0.0% · Q4 0.0% · 4Q avg 1.5% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 20.4%
6.8%
13.6 pts worse
11.4%
9 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 47.6% · Q2 20.7% · Q3 19.4% · Q4 3.1% · 4Q avg 20.4%
Percentage of long-stay residents who lose too much weight 0.8%
4.1%
3.3 pts better
5.4%
4.6 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 3.6% · Q3 0.0% · Q4 0.0% · 4Q avg 0.8%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 9.2%
13.7%
4.5 pts better
19.6%
10.4 pts better
Long Stay · 2024Q4-2025Q3 · Q1 15.4% · Q2 12.5% · Q3 8.3% · Q4 2.7% · 4Q avg 9.2%
Percentage of long-stay residents who received an antipsychotic medication 3.4%
14.2%
10.8 pts better
16.7%
13.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 5.0% · Q2 0.0% · Q3 8.7% · Q4 0.0% · 4Q avg 3.4% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.4%
0.4 pts better
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 3.5%
11.0%
7.5 pts better
16.3%
12.8 pts better
Long Stay · 2024Q4-2025Q3 · 4Q avg 3.5% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 10.6%
10.7%
0.1 pts better
14.9%
4.3 pts better
Long Stay · 2024Q4-2025Q3 · Q2 19.2% · Q3 7.1% · Q4 6.2% · 4Q avg 10.6% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.0%
1.0%
1 pts better
1.0%
1 pts better
Long Stay · 2024Q4-2025Q3 · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 0.0%
1.2%
1.2 pts better
1.7%
1.7 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 10.4%
10.9%
0.5 pts better
19.8%
9.4 pts better
Long Stay · 2024Q4-2025Q3 · Q1 22.2% · Q2 14.7% · Q3 3.3% · Q4 5.4% · 4Q avg 10.4%
Percentage of long-stay residents with pressure ulcers 9.4%
4.7%
4.7 pts worse
5.1%
4.3 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 4.3% · Q2 17.4% · Q3 10.1% · Q4 5.8% · 4Q avg 9.4% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.1%
94.0%
5.1 pts better
81.7%
17.4 pts better
Short Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 98.1% · Q4 97.8% · 4Q avg 99.1%
Percentage of short-stay residents who had an outpatient emergency department visit 1.8%
11.2%
9.4 pts better
12.0%
10.2 pts better
Short Stay · 20240701-20250630 · Adjusted 1.8% · Observed 2.1% · Expected 12.7% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication 0.0%
1.5%
1.5 pts better
1.6%
1.6 pts better
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 100.0%
93.2%
6.8 pts better
79.7%
20.3 pts better
Short Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of short-stay residents who were rehospitalized after a nursing home admission 28.1%
23.2%
4.9 pts worse
23.9%
4.2 pts worse
Short Stay · 20240701-20250630 · Adjusted 28.1% · Observed 33.3% · Expected 28.3% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-02-16 · Fire 2025-02-16

10 health deficiencies

Top issue: Quality of Life and Care (4 deficiencies)

2 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Cycle 2 Health 2024-02-11 · Fire 2024-02-11

15 health deficiencies

Top issue: Quality of Life and Care (4 deficiencies)

1 fire-safety deficiencies

Top issue: Smoke (1 deficiency)

Cycle 3 Health 2021-10-28 · Fire 2021-10-28

16 health deficiencies

Top issue: Resident Rights (5 deficiencies)

4 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Fire safety

Fire-safety citations

D · Potential for more than minimal harm 2025-02-16

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-03-12

D · Potential for more than minimal harm 2025-02-16

K355 · Smoke Deficiencies

Fire Safety

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2025-03-12

D · Potential for more than minimal harm 2024-02-11

K321 · Smoke Deficiencies

Fire Safety

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-02-29

F · Potential for more than minimal harm 2021-10-28

K291 · Egress Deficiencies

Fire Safety

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2021-12-01

F · Potential for more than minimal harm 2021-10-28

K352 · Smoke Deficiencies

Fire Safety

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2021-12-01

F · Potential for more than minimal harm 2021-10-28

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2021-12-01

E · Potential for more than minimal harm 2021-10-28

K321 · Smoke Deficiencies

Fire Safety

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2021-12-01

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-06-12

F641 · Resident Assessment and Care Planning Deficiencies

Health

Ensure each resident receives an accurate assessment.

Corrected 2025-06-12

D · Potential for more than minimal harm 2025-05-16

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-06-04

E · Potential for more than minimal harm 2025-02-16

F578 · Resident Rights Deficiencies

Health

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-02-26

E · Potential for more than minimal harm 2025-02-16

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-02-18

E · Potential for more than minimal harm 2025-02-16

F700 · Quality of Life and Care Deficiencies

Health

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2025-02-18

E · Potential for more than minimal harm 2025-02-16

F758 · Pharmacy Service Deficiencies

Health

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-02-17

E · Potential for more than minimal harm 2025-02-16

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2025-02-17

D · Potential for more than minimal harm 2025-02-16

F558 · Resident Rights Deficiencies

Health

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-02-19

D · Potential for more than minimal harm 2025-02-16

F698 · Quality of Life and Care Deficiencies

Health

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-02-17

B · Minimal harm 2025-02-16

F912 · Environmental Deficiencies

Health

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2025-02-17

D · Potential for more than minimal harm 2024-11-05

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-11-27

D · Potential for more than minimal harm 2024-06-13

F626 · Resident Rights Deficiencies

Health

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2024-07-02

E · Potential for more than minimal harm 2024-02-11

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-02-29

E · Potential for more than minimal harm 2024-02-11

F698 · Quality of Life and Care Deficiencies

Health

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-02-29

E · Potential for more than minimal harm 2024-02-11

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F578 · Resident Rights Deficiencies

Health

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F726 · Nursing and Physician Services Deficiencies

Health

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-02-11

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2024-02-29

B · Minimal harm 2024-02-11

F912 · Environmental Deficiencies

Health

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2024-02-29

D · Potential for more than minimal harm 2024-01-09

F557 · Resident Rights Deficiencies

Health

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-01-19

D · Potential for more than minimal harm 2023-07-21

F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-08-10

D · Potential for more than minimal harm 2023-07-14

F700 · Quality of Life and Care Deficiencies

Health

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2023-08-09

D · Potential for more than minimal harm 2023-06-13

F626 · Resident Rights Deficiencies

Health

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2023-06-19

G · Actual harm 2021-10-28

F580 · Resident Rights Deficiencies

Health

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2022-01-12

G · Actual harm 2021-10-28

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-01-12

E · Potential for more than minimal harm 2021-10-28

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F623 · Resident Rights Deficiencies

Health

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F640 · Resident Assessment and Care Planning Deficiencies

Health

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F642 · Resident Assessment and Care Planning Deficiencies

Health

Ensure a qualified health professional conducts resident assessments.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-01-12

D · Potential for more than minimal harm 2021-10-28

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2022-01-12

C · Minimal harm 2021-10-28

F732 · Nursing and Physician Services Deficiencies

Health

Post nurse staffing information every day.

Corrected 2022-01-12

B · Minimal harm 2021-10-28

F912 · Environmental Deficiencies

Health

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Corrected 2022-01-12

Penalties and ownership

What sits behind the stars

Ownership

Bauman, Irving

5% Or Greater Direct Ownership Interest · Individual

20% 7 facilities 2008-06-10
Johnson, Frank

5% Or Greater Direct Ownership Interest · Individual

20% 41 facilities 2008-06-10
Dehghanmanesh, Adrian

Operational/Managerial Control · Individual

0% 41 facilities 2021-06-01
Dehghanmanesh, Adrian

Corporate Officer · Individual

0% 41 facilities 2021-07-01
Johnson, Frank

Corporate Officer · Individual

0% 41 facilities 2008-06-10
Kaur, Ragini

W-2 Managing Employee · Individual

0% 1 facilities 2020-01-25
Kochek, Joshua

Operational/Managerial Control · Individual

0% 30 facilities 2022-04-01
Oxford, Micheal

Operational/Managerial Control · Individual

0% 27 facilities 2022-01-03
Puente Partners LLC

Operational/Managerial Control · Organization

0% 1 facilities 2008-10-30
Sun Mar Management Services

Operational/Managerial Control · Organization

0% 9 facilities 2008-06-10

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Staffing
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Fines
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West Covina Medical Center D/P SNF

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3-star overall rating with 4-star inspections with $7,026 in total fines with 12 recent health deficiencies with 3 fire-safety deficiencies in the latest cycle

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Staffing
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Fines
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#3

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4-star overall rating with 3-star inspections with 12 recent health deficiencies with 5 fire-safety deficiencies in the latest cycle

Overall
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Health
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Staffing
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Fines
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