Norwich, NY

Valley View Manor Nursing Home

3-star overall rating with 3-star inspections with 6 recent health deficiencies with 2 fire-safety deficiencies in the latest cycle

40 Park Street, Norwich, NY

(607) 334-9931

Compare this facility

Overall

3 / 5

CMS overall stars

Health inspections

3 / 5

Survey and complaint cycles

Staffing

3 / 5

RN + nurse staffing

Quality measures

3 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

Certified beds

Average residents

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

The Mayer Family

Operator or chain grouping

Approved since

1967-04-06

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

11 facilities

Chain averages 3 overall / 3 health / 4 staffing / 4 quality stars

Changed ownership

Within the last 12 months

Family council

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.56

Registered nurse staffing · state 0.70 · national 0.68

LPN hours / resident day

0.66

Licensed practical nurse staffing · state 0.78 · national 0.87

Aide hours / resident day

2.70

Nurse aide staffing · state 2.20 · national 2.35

Total nurse hours

3.92

All reported nurse hours · state 3.65 · national 3.89

Licensed hours

1.22

RN + LPN hours · state 1.47 · national 1.54

Weekend hours

2.87

Weekend nurse staffing · state 3.16 · national 3.43

Weekend RN hours

0.49

Weekend registered nurse coverage · state 0.47 · national 0.47

Physical therapist

0.00

Reported PT staffing

Adjusted RN hours

0.63

CMS adjusted RN staffing hours

Adjusted total hours

4.36

CMS adjusted total nurse staffing hours

Case-mix index

1.23

Higher values indicate more complex resident acuity

RN turnover

62%

Annual RN turnover · state 41% · national 45%

Total nurse turnover

45%

Annual nurse turnover · state 41% · national 46%

SNF VBP

Value-based purchasing

Program rank

4,770

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

38.64

Composite VBP score used to determine payment impact.

Payment multiplier

0.9917

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

4.3

Baseline 18.34% · Performance 19.44% · Measure score 4.3 · Achievement 4.3 · Improvement 0

Healthcare-associated infections

2.36

Baseline 7.11% · Performance 7.13% · Measure score 2.36 · Achievement 2.36 · Improvement 0

Total nurse turnover

3.39

Baseline 84.21% · Performance 61.11% · Measure score 3.39 · Achievement 0.63 · Improvement 3.39

Adjusted total nurse staffing

5.40

Baseline 1.76 hours · Performance 4.14 hours · Measure score 5.40 · Achievement 3.72 · Improvement 5.40

SNF QRP

Medicare quality reporting measures

Measure	Facility	National	Note
Potentially preventable 30-day readmission	9.99%	10.72% 0.7 pts better	No Different than the National Rate · Eligible stays 45 · Observed rate 6.67% · Lower 95% interval 6.07%
Discharge to community	46.05%	50.57% 4.5 pts worse	No Different than the National Rate · Eligible stays 28 · Observed rate 39.29% · Lower 95% interval 32.35%
Medicare spending per beneficiary	0.99	1.02 About the same
Drug regimen review with follow-up	100%	95.27% 4.7 pts better	Numerator 40 · Denominator 40
Falls with major injury	0%	0.77% 0.8 pts better	Numerator 0 · Denominator 40
Discharge self-care score	28.57%	53.69% 25.1 pts worse	Numerator 8 · Denominator 28
Discharge mobility score	50%	50.94% 0.9 pts worse	Numerator 14 · Denominator 28
Pressure ulcers or injuries, new or worsened	5%	2.29% 2.7 pts worse	Numerator 2 · Denominator 40 · Adjusted rate 4.95%
Healthcare-associated infections requiring hospitalization	7.13%	7.12% About the same	No Different than the National Rate · Eligible stays 28 · Observed rate 7.14% · Lower 95% interval 4.33%
Staff COVID-19 vaccination coverage	26.15%	8.2% 17.9 pts better	Numerator 17 · Denominator 65
Staff flu vaccination coverage	88.41%	42% 46.4 pts better	Numerator 61 · Denominator 69
Discharge function score	39.29%	56.45% 17.2 pts worse	Numerator 11 · Denominator 28
Transfer of health information to provider	Not Available	95.95%	Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly.
Transfer of health information to patient	Not Available	96.28%	Numerator Not Available · Denominator 9 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date	50%	25.2% 24.8 pts better	Numerator 12 · Denominator 24

Quality measures

Resident outcomes and process scores

Measure	Facility	State	National	Note
Number of hospitalizations per 1000 long-stay resident days	1.1	1.7 0.6 pts better	1.9 0.8 pts better	Long Stay · 20240701-20250630 · Adjusted 1.1 · Observed 0.8 · Expected 1.4 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days	2.2	1.3 0.9 pts worse	1.8 0.4 pts worse	Long Stay · 20240701-20250630 · Adjusted 2.2 · Observed 1.8 · Expected 1.4 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	100.0%	91.2% 8.8 pts better	93.4% 6.6 pts better	Long Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 100.0% · Q4 100.0% · 4Q avg 100.0%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100.0%	95.3% 4.7 pts better	95.5% 4.5 pts better	Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0%
Percentage of long-stay residents experiencing one or more falls with major injury	2.1%	3.0% 0.9 pts better	3.3% 1.2 pts better	Long Stay · 2024Q4-2025Q3 · Q1 1.4% · Q2 1.4% · Q3 4.2% · Q4 1.5% · 4Q avg 2.1% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms	14.9%	18.5% 3.6 pts better	11.4% 3.5 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 20.8% · Q2 14.5% · Q3 14.3% · Q4 8.6% · 4Q avg 14.9%
Percentage of long-stay residents who lose too much weight	5.4%	6.1% 0.7 pts better	5.4% About the same	Long Stay · 2024Q4-2025Q3 · Q1 4.1% · Q2 2.8% · Q3 8.8% · Q4 6.2% · 4Q avg 5.4%
Percentage of long-stay residents who received an antianxiety or hypnotic medication	14.8%	13.5% 1.3 pts worse	19.6% 4.8 pts better	Long Stay · 2024Q4-2025Q3 · Q1 12.2% · Q2 13.5% · Q3 16.9% · Q4 16.9% · 4Q avg 14.8%
Percentage of long-stay residents who received an antipsychotic medication	25.2%	14.8% 10.4 pts worse	16.7% 8.5 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 28.3% · Q2 27.6% · Q3 23.2% · Q4 21.2% · 4Q avg 25.2% · Used in QM five-star
Percentage of long-stay residents who were physically restrained	0.0%	0.2% 0.2 pts better	0.1% 0.1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened	20.1%	15.1% 5 pts worse	16.3% 3.8 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 27.9% · Q2 5.9% · Q3 9.7% · Q4 36.5% · 4Q avg 20.1% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased	21.0%	15.5% 5.5 pts worse	14.9% 6.1 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 15.1% · Q2 27.4% · Q3 15.7% · Q4 26.2% · 4Q avg 21.0% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.0%	0.6% 0.6 pts better	1.0% 1 pts better	Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection	4.3%	1.4% 2.9 pts worse	1.7% 2.6 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 6.8% · Q2 4.2% · Q3 4.4% · Q4 1.6% · 4Q avg 4.3% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	23.5%	20.8% 2.7 pts worse	19.8% 3.7 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 29.9% · Q2 25.4% · Q3 23.1% · Q4 14.6% · 4Q avg 23.5%
Percentage of long-stay residents with pressure ulcers	11.6%	6.9% 4.7 pts worse	5.1% 6.5 pts worse	Long Stay · 2024Q4-2025Q3 · Q1 12.9% · Q2 14.4% · Q3 9.4% · Q4 9.3% · 4Q avg 11.6% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	92.4%	76.7% 15.7 pts better	81.7% 10.7 pts better	Short Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 89.5% · Q3 88.9% · Q4 92.0% · 4Q avg 92.4%
Percentage of short-stay residents who had an outpatient emergency department visit	6.2%	9.7% 3.5 pts better	12.0% 5.8 pts better	Short Stay · 20240701-20250630 · Adjusted 6.2% · Observed 7.0% · Expected 12.6% · Used in QM five-star
Percentage of short-stay residents who newly received an antipsychotic medication	2.1%	1.2% 0.9 pts worse	1.6% 0.5 pts worse	Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 3.8% · Q4 3.8% · 4Q avg 2.1% · Used in QM five-star
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	92.1%	78.8% 13.3 pts better	79.7% 12.4 pts better	Short Stay · 2024Q3-2025Q2 · 4Q avg 92.1%
Percentage of short-stay residents who were rehospitalized after a nursing home admission	6.9%	20.6% 13.7 pts better	23.9% 17 pts better	Short Stay · 20240701-20250630 · Adjusted 6.9% · Observed 7.0% · Expected 24.1% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2024-05-03 · Fire 2024-05-03

6 health deficiencies

Top issue: Nursing and Physician Services (2 deficiencies)

2 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Cycle 2 Health 2022-02-04 · Fire 2022-02-04

10 health deficiencies

Top issue: Freedom from Abuse and Neglect and Exploitation (2 deficiencies)

4 fire-safety deficiencies

Top issue: Smoke (3 deficiencies)

Cycle 3 Health 2019-09-13 · Fire 2019-09-13

8 health deficiencies

Top issue: Resident Rights (5 deficiencies)

4 fire-safety deficiencies

Top issue: Smoke (2 deficiencies)

Fire safety

Fire-safety citations

E · Potential for more than minimal harm 2024-05-03

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-07-02

D · Potential for more than minimal harm 2024-05-03

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-07-02

F · Potential for more than minimal harm 2022-02-04

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2022-04-01

E · Potential for more than minimal harm 2022-02-04

K211 · Egress Deficiencies

Fire Safety

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-04-28

D · Potential for more than minimal harm 2022-02-04

K311 · Smoke Deficiencies

Fire Safety

Have an enclosure around a vertical opening shaft.

Corrected 2022-04-01

D · Potential for more than minimal harm 2022-02-04

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2022-04-01

F · Potential for more than minimal harm 2019-09-13

K211 · Egress Deficiencies

Fire Safety

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Not marked corrected

F · Potential for more than minimal harm 2019-09-13

K372 · Smoke Deficiencies

Fire Safety

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2019-11-10

D · Potential for more than minimal harm 2019-09-13

K355 · Smoke Deficiencies

Fire Safety

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2019-11-10

D · Potential for more than minimal harm 2019-09-13

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2019-11-10

Inspection history

Recent health citations

D · Potential for more than minimal harm 2024-12-11

F600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-01-26

D · Potential for more than minimal harm 2024-12-11

F610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Respond appropriately to all alleged violations.

Corrected 2025-01-26

F · Potential for more than minimal harm 2024-11-05

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-20

E · Potential for more than minimal harm 2024-05-03

F730 · Nursing and Physician Services Deficiencies

Health

Observe each nurse aide's job performance and give regular training.

Corrected 2024-06-26

D · Potential for more than minimal harm 2024-05-03

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-06-26

D · Potential for more than minimal harm 2024-05-03

F688 · Quality of Life and Care Deficiencies

Health

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-06-26

D · Potential for more than minimal harm 2024-05-03

F726 · Nursing and Physician Services Deficiencies

Health

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-06-26

D · Potential for more than minimal harm 2024-05-03

F804 · Nutrition and Dietary Deficiencies

Health

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-06-26

D · Potential for more than minimal harm 2024-05-03

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-06-26

D · Potential for more than minimal harm 2023-08-29

F622 · Resident Rights Deficiencies

Health

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2023-09-29

D · Potential for more than minimal harm 2023-08-29

F623 · Resident Rights Deficiencies

Health

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-09-29

D · Potential for more than minimal harm 2023-08-29

F626 · Resident Rights Deficiencies

Health

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2023-09-29

E · Potential for more than minimal harm 2022-02-04

F677 · Quality of Life and Care Deficiencies

Health

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-04-01

E · Potential for more than minimal harm 2022-02-04

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2022-04-01

D · Potential for more than minimal harm 2022-02-04

F554 · Resident Rights Deficiencies

Health

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2022-04-01

D · Potential for more than minimal harm 2022-02-04

F584 · Resident Rights Deficiencies

Health

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2022-04-01

D · Potential for more than minimal harm 2022-02-04

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2022-04-01

D · Potential for more than minimal harm 2022-02-04

F806 · Nutrition and Dietary Deficiencies

Health

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2022-04-01

C · Minimal harm 2022-02-04

F640 · Resident Assessment and Care Planning Deficiencies

Health

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2022-04-01

D · Potential for more than minimal harm 2019-09-13

F578 · Resident Rights Deficiencies

Health

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2019-11-12

D · Potential for more than minimal harm 2019-09-13

F583 · Resident Rights Deficiencies

Health

Keep residents' personal and medical records private and confidential.

Corrected 2019-11-12

D · Potential for more than minimal harm 2019-09-13

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-11-12

D · Potential for more than minimal harm 2019-09-13

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-11-12

C · Minimal harm 2019-09-13

F836 · Administration Deficiencies

Health

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Corrected 2019-11-12

Penalties and ownership