Federal inspection record · CMS data as of October 1, 2026
Sacred Heart Nursing Home
359 Summer Street, New Bedford, MA · (508) 996-6751
- CMS high-performer trophy
- Certified beds
- 217
- Residents per day
- 121
- Ownership
- Non-Profit
- Chain
- Diocesan Health Facilities
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- July 1, 1990
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Massachusetts.
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Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Massachusetts homes
Sacred Heart Nursing Home carries 24 inspection points. That is fewer than 65% of Massachusetts's 339 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Massachusetts: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–6 pts
- 4★ 6–24 pts
- 3★ 24–41 pts
- 2★ 41–76 pts
- 1★ over 76 pts
Bars show every rated home in Massachusetts by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
19 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
No citation on record at the harm or immediate-jeopardy level.
Everything else, by area of care
Quality of Life and Care4D
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide care or services that was trauma informed and/or culturally competent.
- D
Provide activities to meet all resident's needs.
Nutrition and Dietary3E
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning3D
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control2E
- D
Provide and implement an infection prevention and control program.
- E
Implement a program that monitors antibiotic use.
Resident Rights2E
- D
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service2D
- D
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- D
Ensure that residents are free from significant medication errors.
Environmental1E
- E
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation1D
- D
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services1E
- E
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspection history
2025-08-13
3 health deficiencies · 0 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2024-06-25
7 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
2023-03-31
9 health deficiencies · 0 fire-safety deficiencies
Top issue: Pharmacy Service (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 5 min of nursing staff time a day, 42 min of it from a registered nurse.
This home
4 h 5 min
Massachusetts average
3 h 56 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 28% of nursing staff and 24% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.6 pts worse | 2.4 | 1.8 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.2 pts better | 1.2 | 1.4 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine6.9 pts better | 99.8% | 92.9% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine4.8 pts better | 98.3% | 93.5% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.8 pts better | 2.6% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms16.9 pts better | 0.5% | 17.4% | 13.5% |
| Percentage of long-stay residents who lose too much weightAbout the same | 5.0% | 5.0% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication8.5 pts better | 11.0% | 19.5% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication6.7 pts better | 14.8% | 21.5% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.3 pts better | 13.6% | 13.9% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased8 pts worse | 23.8% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.4 pts worse | 1.1% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1.3 pts worse | 3.0% | 1.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence1.2 pts better | 19.2% | 20.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.9 pts better | 2.3% | 4.2% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine1.2 pts worse | 77.7% | 78.9% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2.1 pts worse | 13.9% | 11.8% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.4 pts better | 0.0% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine5.2 pts better | 83.3% | 78.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission11.8 pts better | 13.9% | 25.7% | 23.4% |
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Who owns and runs it
13 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Da Cunha, Edgar | Corporate Officer · Individual | 0% | 4 facilities |
| Davis, Jennifer | W-2 Managing Employee · Individual | 0% | 4 facilities |
| Diocesan Health Facilities | Operational/Managerial Control · Organization | 0% | 2 facilities |
| Kiley, Kevin | Corporate Director · Individual | 0% | 2 facilities |
| Long, Joanne | Corporate Director · Individual | 0% | 2 facilities |
| Mello, Curtis | Contracted Managing Employee · Individual | 0% | 2 facilities |
| Mitchell, Laura | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Oliveira, John | Corporate Director · Individual | 0% | 2 facilities |
| Roque, Joanne | Corporate Director · Individual | 0% | 5 facilities |
| Roque, Joanne | Operational/Managerial Control · Individual | 0% | 5 facilities |
| Saunders, Richard | Corporate Director · Individual | 0% | 1 facilities |
| Smith, Walter | Corporate Director · Individual | 0% | 1 facilities |
| Wilson, Richard | Corporate Director · Individual | 0% | 1 facilities |
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