Federal inspection record · CMS data as of October 1, 2026
Royal Park Rehabilitation & Health Center
2700 Roal Commons Lane, Matthews, NC · (704) 849-6990
- Certified beds
- 169
- Residents per day
- 138
- Ownership
- For-Profit
- Chain
- Liberty Senior Living
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- January 4, 1967
1
How this home got 3 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in North Carolina.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★+1 star
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★3 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among North Carolina homes
Royal Park Rehabilitation & Health Center carries 74 inspection points. That is fewer than 19% of North Carolina's 415 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in North Carolina: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–4 pts
- 4★ 4–15 pts
- 3★ 15–35 pts
- 2★ 35–73.5 pts
- 1★ over 73.5 pts
Bars show every rated home in North Carolina by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
25 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (4)
-
G
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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J
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
H
Provide activities to meet all resident's needs.
-
G
Provide appropriate foot care.
Everything else, by area of care
Nutrition and Dietary7E
- E
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- D
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
- E
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- D
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
- E
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service4E
- E
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D
Ensure medication error rates are not 5 percent or greater.
- E
Ensure that residents are free from significant medication errors.
- D
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care2D
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- D
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning2D
- B
Ensure each resident receives an accurate assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control2D
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
Administration2E
- E
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
- E
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights1D
- D
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation1D
- D
Protect each resident from the wrongful use of the resident's belongings or money.
Inspection history
2025-12-05
8 health deficiencies · 2 fire-safety deficiencies
Top issue: Nutrition and Dietary (3 deficiencies)
2024-08-08
2 health deficiencies · 4 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2023-03-10
15 health deficiencies · 2 fire-safety deficiencies
Top issue: Nutrition and Dietary (4 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 30 min of nursing staff time a day, 20 min of it from a registered nurse.
This home
3 h 30 min
North Carolina average
3 h 52 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 47% of nursing staff and 31% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$39,811 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-12-05 | Fine | $23,010 |
| 2024-03-25 | Fine | $16,801 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.1 pts better | 1.6 | 1.7 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident daysAbout the same | 1.7 | 1.7 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine0.9 pts better | 93.3% | 92.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine5.7 pts worse | 89.0% | 94.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.1 pts better | 2.3% | 3.4% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms6.8 pts better | 0.0% | 6.8% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.5 pts better | 6.6% | 7.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication0.5 pts worse | 21.6% | 21.1% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication7.8 pts better | 6.1% | 13.9% | 15.4% |
| Percentage of long-stay residents who were physically restrainedAbout the same | 0.0% | 0.0% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened7.3 pts better | 9.3% | 16.6% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased5.4 pts better | 9.6% | 15.0% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.3 pts better | 0.3% | 0.6% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.9 pts worse | 3.0% | 2.1% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.8 pts worse | 23.7% | 19.9% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.6 pts better | 2.8% | 5.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine12.7 pts better | 94.2% | 81.5% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit5.7 pts better | 7.0% | 12.7% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.4 pts better | 1.0% | 1.4% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine7.6 pts better | 88.7% | 81.1% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.4 pts worse | 22.6% | 22.2% | 23.4% |
·
Who owns and runs it
28 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Long Term Care Management Services LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 32 facilities |
| Calcutt, Joseph | Operational/Managerial Control · Individual | 0% | 35 facilities |
| Calcutt, Joseph | Adp Of The SNF · Individual | 0% | 35 facilities |
| Clements, Thad | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Clements, Thad | Adp Of The SNF · Individual | 0% | 3 facilities |
| James, Nicola | Operational/Managerial Control · Individual | 0% | 1 facilities |
| James, Nicola | Adp Of The SNF · Individual | 0% | 1 facilities |
| John A Mcneill Jr 2012 Irrv Tr | Indirect Ownership Interest · Organization | 0% | 16 facilities |
| John A Mcneill Jr 2012 Irrv Tr | Adp Of The SNF · Organization | 0% | 16 facilities |
| Liberty Healthcare Group LLC | Indirect Ownership Interest · Organization | 0% | 22 facilities |
| Liberty Healthcare Group LLC | Adp Of The SNF · Organization | 0% | 22 facilities |
| Liberty Real Properties, LLC | Indirect Ownership Interest · Organization | 0% | 9 facilities |
| Liberty Real Properties, LLC | Adp Of The SNF · Organization | 0% | 9 facilities |
| Mcneill, John | Corporate Director · Individual | 0% | 33 facilities |
| Mcneill, John | Operational/Managerial Control · Individual | 0% | 33 facilities |
| Mcneill, Robert | Trustee Of The SNF · Individual | 0% | 19 facilities |
| Mcneill, Ronald | Corporate Director · Individual | 0% | 31 facilities |
| Mcneill, Ronald | Operational/Managerial Control · Individual | 0% | 31 facilities |
| Miller, Robert | Managing Control - Governing Body · Individual | 0% | 37 facilities |
| Miller, Robert | Corporate Director · Individual | 0% | 37 facilities |
| Miller, Robert | Adp Of The SNF · Individual | 0% | 37 facilities |
| Oliver, Anna | Trustee Of The SNF · Individual | 0% | 23 facilities |
| Purvis, Jenny | Trustee Of The SNF · Individual | 0% | 22 facilities |
| Ronald B. And Cynthia J. Mcneill 2013 Irrevocable Trust | Indirect Ownership Interest · Organization | 0% | 15 facilities |
| Ronald B. And Cynthia J. Mcneill 2013 Irrevocable Trust | Adp Of The SNF · Organization | 0% | 15 facilities |
| Wilson, Jeffrey | Corporate Director · Individual | 0% | 37 facilities |
| Wilson, Jeffrey | Operational/Managerial Control · Individual | 0% | 37 facilities |
| Wilson, Jeffrey | Adp Of The SNF · Individual | 0% | 37 facilities |
·
Fire safety
8 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Gas, Vacuum, and Electrical Systems3E
- D
Have generator or other power source capable of supplying service within 10 seconds.
- D
Have generator or other power source capable of supplying service within 10 seconds.
- E
Have generator or other power source capable of supplying service within 10 seconds.
Smoke3D
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D
Properly select, install, inspect, or maintain portable fire extinguishes.
Services1D
- D
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress1D
- D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
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Other homes nearby
-
Willowbrooke Court SC Ctr at Matthews Glen
Matthews, NC · Acts Retirement-Life Communities
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 4 h 31 min
- Fines
- $0
-
Matthews Health & Rehab Center
Matthews, NC · Saber Healthcare Group
★★★★★- Worst citation, 3 yrs
- K
- Nursing / resident / day
- 3 h 26 min
- Fines
- $82,703
-
Lake Park Nursing and Rehabilitation Center
Indian Trail, NC · Principle Long Term Care
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 2 min
- Fines
- $34,624