Federal inspection record · CMS data as of October 1, 2026
Rivaya Care Of Des Plaines
9300 Ballard Road, Des Plaines, IL · (847) 294-2300
- Cited for abuse (CMS abuse icon)
- Certified beds
- 231
- Residents per day
- 111
- Ownership
- For-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- January 1, 1977
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Illinois.
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Staffing
★★★★★−1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
This home carries CMS's abuse icon, which caps its inspection rating at 2 stars and so its overall rating at 4.
2
Where it sits among Illinois homes
Rivaya Care Of Des Plaines carries 184 inspection points. That is fewer than 25% of Illinois's 659 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Illinois: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–31 pts
- 4★ 31–73 pts
- 3★ 73–120.25 pts
- 2★ 120.25–219 pts
- 1★ over 219 pts
Bars show every rated home in Illinois by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
51 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (12)
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G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
G
Provide safe, appropriate pain management for a resident who requires such services.
-
G
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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J
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
-
J
Respond appropriately to all alleged violations.
-
G
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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J
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
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J
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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G
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Everything else, by area of care
Quality of Life and Care11E
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide medically-related social services to help each resident achieve the highest possible quality of life.
- D
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- E
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- E
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- E
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
- E
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
- D
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation9F
- F
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Protect each resident from the wrongful use of the resident's belongings or money.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Resident Rights7D
- D
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
- D
Allow residents to self-administer drugs if determined clinically appropriate.
- D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
- D
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service3D
- D
Ensure that residents are free from significant medication errors.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services2D
- D
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
- D
Post nurse staffing information every day.
Nutrition and Dietary2F
- D
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning2D
- D
Provide care by qualified persons according to each resident's written plan of care.
- D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control1E
- E
Provide and implement an infection prevention and control program.
Environmental1D
- D
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Administration1D
- D
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspection history
2025-12-18
11 health deficiencies · 0 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (2 deficiencies)
2024-09-26
14 health deficiencies · 3 fire-safety deficiencies
Top issue: Quality of Life and Care (9 deficiencies)
2023-11-09
26 health deficiencies · 12 fire-safety deficiencies
Top issue: Quality of Life and Care (10 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 34 min of nursing staff time a day, 48 min of it from a registered nurse.
This home
3 h 34 min
Illinois average
3 h 28 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 62% of nursing staff and 38% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$289,722 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-09-29 | Fine | $14,731 |
| 2024-09-26 | Fine | $52,466 |
| 2024-09-26 | Payment Denial · 6 day denial | $0 |
| 2024-08-01 | Fine | $23,647 |
| 2024-02-23 | Fine | $76,780 |
| 2024-02-23 | Payment Denial · 45 day denial | $0 |
| 2024-02-06 | Fine | $4,558 |
| 2023-10-18 | Fine | $117,540 |
| 2023-10-18 | Payment Denial · 81 day denial | $0 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days1 pts worse | 3.0 | 2.0 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident daysAbout the same | 2.1 | 2.1 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine7 pts better | 97.5% | 90.5% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine5.8 pts better | 97.5% | 91.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury2.1 pts better | 0.9% | 3.0% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms33.8 pts worse | 89.7% | 55.9% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.3 pts worse | 6.4% | 6.1% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication3.8 pts worse | 22.2% | 18.4% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication8.1 pts better | 13.6% | 21.7% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.5 pts better | 12.3% | 12.8% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased1.2 pts better | 11.8% | 13.0% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.2 pts better | 0.6% | 0.8% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.4 pts worse | 1.9% | 1.5% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence3.7 pts better | 16.1% | 19.8% | 18.3% |
| Percentage of long-stay residents with pressure ulcers9.4 pts worse | 14.2% | 4.8% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine19.4 pts worse | 50.6% | 70.0% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit0.2 pts better | 13.3% | 13.5% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication0.9 pts better | 1.3% | 2.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine6.5 pts worse | 56.7% | 63.2% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission4.1 pts worse | 29.7% | 25.6% | 23.4% |
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Who owns and runs it
17 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Rivaya Healthcare Holdings LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 1 facilities |
| Graber, Joshua | 5% Or Greater Indirect Ownership Interest · Individual | 40% | 2 facilities |
| 9300 Ballard Road LLC | 5% Or Greater Security Interest · Organization | 0% | 1 facilities |
| 9300 Ballard Road LLC | Operational/Managerial Control · Organization | 0% | 1 facilities |
| 9300 Ballard Road LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Ecapital Healthcare Corp | 5% Or Greater Security Interest · Organization | 0% | 27 facilities |
| Ecapital Healthcare Corp | Operational/Managerial Control · Organization | 0% | 27 facilities |
| Extended Care Consulting LLC | Operational/Managerial Control · Organization | 0% | 18 facilities |
| Extended Care Consulting LLC | Adp Of The SNF · Organization | 0% | 18 facilities |
| Gonzalez, Nelia | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Gonzalez, Nelia | Adp Of The SNF · Individual | 0% | 1 facilities |
| Israel, Levi | Managing Control - Governing Body · Individual | 0% | 21 facilities |
| Israel, Levi | Operational/Managerial Control · Individual | 0% | 21 facilities |
| Israel, Levi | Adp Of The SNF · Individual | 0% | 21 facilities |
| Rivaya Healthcare Holdings LLC | Indirect Ownership Interest · Organization | 0% | 1 facilities |
| Singh, Bhupinder | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Singh, Bhupinder | Adp Of The SNF · Individual | 0% | 1 facilities |
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Fire safety
15 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Emergency Preparedness15F
- F
Conduct testing and exercise requirements.
- F
Address subsistence needs for staff and patients.
- F
Establish policies and procedures for sheltering.
- F
Establish policies and procedures for volunteers.
- F
Establish staff and initial training requirements.
- F
Conduct testing and exercise requirements.
- F
Implement emergency and standby power systems.
- F
Address subsistence needs for staff and patients.
- F
Establish procedures for tracking staff and patients during an emergency.
- F
Establish policies and procedures for sheltering.
- F
Establish policies and procedures for medical documentation.
- F
Establish policies and procedures for volunteers.
- F
Establish staff and initial training requirements.
- F
Implement emergency and standby power systems.
- F
Address patient/client population and determine types of services needed.
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Other homes nearby
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Avantara Park Ridge
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★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 52 min
- Fines
- $46,640
-
Niles Nsg & Rehab Ctr
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- Nursing / resident / day
- 2 h 38 min
- Fines
- $0
-
Elevate Care Niles
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★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 5 min
- Fines
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