Redding, CA
3-star overall rating with 3-star inspections with $10,537 in total fines with 5 recent health deficiencies with 11 fire-safety deficiencies in the latest cycle
2120 Benton Drive, Redding, CA
(530) 243-6317
Overall
3 / 5
CMS overall stars
Health inspections
3 / 5
Survey and complaint cycles
Staffing
4 / 5
RN + nurse staffing
Quality measures
4 / 5
Resident outcomes and process measures
Quick facts
Beds
115
Certified beds
Average residents
104
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
West Harbor Healthcare
Operator or chain grouping
Approved since
1989-04-10
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Chain footprint
8 facilities
Chain averages 4 overall / 4 health / 4 staffing / 4 quality stars
Changed ownership
No
Within the last 12 months
Family council
Yes
Resident and family council reported
Sprinklers
Yes
Automatic sprinklers in all required areas
Staffing
RN hours / resident day
0.49
Registered nurse staffing · state 0.65 · national 0.68
LPN hours / resident day
1.36
Licensed practical nurse staffing · state 1.22 · national 0.87
Aide hours / resident day
2.70
Nurse aide staffing · state 2.64 · national 2.35
Total nurse hours
4.55
All reported nurse hours · state 4.51 · national 3.89
Licensed hours
1.85
RN + LPN hours · state 1.87 · national 1.54
Weekend hours
4.10
Weekend nurse staffing · state 4.08 · national 3.43
Weekend RN hours
0.29
Weekend registered nurse coverage · state 0.50 · national 0.47
Physical therapist
0.13
Reported PT staffing · state 0.10 · national 0.07
Adjusted RN hours
0.47
CMS adjusted RN staffing hours
Adjusted total hours
4.40
CMS adjusted total nurse staffing hours
Case-mix index
1.41
Higher values indicate more complex resident acuity
RN turnover
29%
Annual RN turnover · state 42% · national 45%
Total nurse turnover
42%
Annual nurse turnover · state 38% · national 46%
SNF VBP
Program rank
1,223
Lower is better among SNFs in the FY 2026 VBP program.
Performance score
58.70
Composite VBP score used to determine payment impact.
Payment multiplier
1.0139
Above 1.000 increases Medicare payment; below 1.000 reduces it.
Program components
Readmission
10
Baseline 21.28% · Performance 16.57% · Measure score 10 · Achievement 10 · Improvement 9
Healthcare-associated infections
4.30
Baseline 8.74% · Performance 6.94% · Measure score 4.30 · Achievement 2.98 · Improvement 4.30
Total nurse turnover
4.67
Baseline 41.75% · Performance 44.59% · Measure score 4.67 · Achievement 4.67 · Improvement 0
Adjusted total nurse staffing
4.51
Baseline 4.20 hours · Performance 4.36 hours · Measure score 4.51 · Achievement 4.51 · Improvement 0.53
SNF QRP
| Measure | Facility | National | Note |
|---|---|---|---|
| Potentially preventable 30-day readmission | 10.86% |
10.72%
0.1 pts worse
|
No Different than the National Rate · Eligible stays 561 · Observed rate 9.8% · Lower 95% interval 8.52% |
| Discharge to community | 67.02% |
50.57%
16.4 pts better
|
Better than the National Rate · Eligible stays 631 · Observed rate 64.18% · Lower 95% interval 63.77% |
| Medicare spending per beneficiary | 1.1 |
1.02
0.1 pts worse
|
|
| Drug regimen review with follow-up | 99.56% |
95.27%
4.3 pts better
|
Numerator 449 · Denominator 451 |
| Falls with major injury | 0.44% |
0.77%
0.3 pts better
|
Numerator 2 · Denominator 451 |
| Discharge self-care score | 58.46% |
53.69%
4.8 pts better
|
Numerator 190 · Denominator 325 |
| Discharge mobility score | 58.46% |
50.94%
7.5 pts better
|
Numerator 190 · Denominator 325 |
| Pressure ulcers or injuries, new or worsened | 3.33% |
2.29%
1 pts worse
|
Numerator 15 · Denominator 451 · Adjusted rate 4.17% |
| Healthcare-associated infections requiring hospitalization | 6.94% |
7.12%
0.2 pts better
|
No Different than the National Rate · Eligible stays 400 · Observed rate 6.25% · Lower 95% interval 5.25% |
| Staff COVID-19 vaccination coverage | 5.41% |
8.2%
2.8 pts worse
|
Numerator 8 · Denominator 148 |
| Staff flu vaccination coverage | 38% |
42%
4 pts worse
|
Numerator 57 · Denominator 150 |
| Discharge function score | 56% |
56.45%
0.5 pts worse
|
Numerator 182 · Denominator 325 |
| Transfer of health information to provider | 98.96% |
95.95%
3 pts better
|
Numerator 95 · Denominator 96 |
| Transfer of health information to patient | 95.1% |
96.28%
1.2 pts worse
|
Numerator 291 · Denominator 306 |
| Resident COVID-19 vaccinations up to date | 2.75% |
25.2%
22.4 pts worse
|
Numerator 7 · Denominator 255 |
Quality measures
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days | 1.6 |
2.3
0.7 pts better
|
1.9
0.3 pts better
|
Long Stay · 20240701-20250630 · Adjusted 1.6 · Observed 2.1 · Expected 2.5 · Used in QM five-star |
| Number of outpatient emergency department visits per 1000 long-stay resident days | 1.6 |
1.6
About the same
|
1.8
0.2 pts better
|
Long Stay · 20240701-20250630 · Adjusted 1.6 · Observed 1.9 · Expected 2.0 · Used in QM five-star |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.0% |
98.5%
1.5 pts worse
|
93.4%
3.6 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 98.4% · Q2 94.0% · Q3 97.2% · Q4 98.5% · 4Q avg 97.0% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100.0% |
98.2%
1.8 pts better
|
95.5%
4.5 pts better
|
Long Stay · 2024Q3-2025Q2 · 4Q avg 100.0% |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.2% |
1.6%
0.6 pts worse
|
3.3%
1.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 1.6% · Q2 1.5% · Q3 2.8% · Q4 3.0% · 4Q avg 2.2% · Used in QM five-star |
| Percentage of long-stay residents who have depressive symptoms | 2.8% |
6.8%
4 pts better
|
11.4%
8.6 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 3.3% · Q2 0.0% · Q3 4.5% · Q4 3.2% · 4Q avg 2.8% |
| Percentage of long-stay residents who lose too much weight | 1.3% |
4.1%
2.8 pts better
|
5.4%
4.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 1.7% · Q4 3.2% · 4Q avg 1.3% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 19.5% |
13.7%
5.8 pts worse
|
19.6%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 19.0% · Q2 19.4% · Q3 17.1% · Q4 22.7% · 4Q avg 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication | 19.3% |
14.2%
5.1 pts worse
|
16.7%
2.6 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 17.4% · Q2 18.2% · Q3 16.3% · Q4 24.5% · 4Q avg 19.3% · Used in QM five-star |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.4%
0.4 pts better
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | 11.2% |
11.0%
0.2 pts worse
|
16.3%
5.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 11.2% · Q2 16.5% · Q3 12.4% · Q4 4.8% · 4Q avg 11.2% · Used in QM five-star |
| Percentage of long-stay residents whose need for help with daily activities has increased | 18.0% |
10.7%
7.3 pts worse
|
14.9%
3.1 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 24.6% · Q2 20.3% · Q3 23.9% · Q4 3.2% · 4Q avg 18.0% · Used in QM five-star |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.6% |
1.0%
0.6 pts worse
|
1.0%
0.6 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 2.2% · Q2 1.7% · Q3 1.5% · Q4 1.2% · 4Q avg 1.6% · Used in QM five-star |
| Percentage of long-stay residents with a urinary tract infection | 1.3% |
1.2%
0.1 pts worse
|
1.7%
0.4 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 2.0% · Q2 1.7% · Q3 0.0% · Q4 1.6% · 4Q avg 1.3% · Used in QM five-star |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 7.8% |
10.9%
3.1 pts better
|
19.8%
12 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 8.0% · Q2 9.1% · Q3 14.6% · Q4 0.0% · 4Q avg 7.8% |
| Percentage of long-stay residents with pressure ulcers | 6.3% |
4.7%
1.6 pts worse
|
5.1%
1.2 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 8.7% · Q2 4.8% · Q3 7.7% · Q4 4.4% · 4Q avg 6.3% · Used in QM five-star |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 100.0% |
94.0%
6 pts better
|
81.7%
18.3 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 100.0% · Q2 100.0% · Q3 100.0% · Q4 100.0% · 4Q avg 100.0% |
| Percentage of short-stay residents who had an outpatient emergency department visit | 10.1% |
11.2%
1.1 pts better
|
12.0%
1.9 pts better
|
Short Stay · 20240701-20250630 · Adjusted 10.1% · Observed 10.7% · Expected 11.8% · Used in QM five-star |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.3% |
1.5%
1.2 pts better
|
1.6%
1.3 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.6% · Q4 0.6% · 4Q avg 0.3% · Used in QM five-star |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 100.0% |
93.2%
6.8 pts better
|
79.7%
20.3 pts better
|
Short Stay · 2024Q3-2025Q2 · 4Q avg 100.0% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 19.8% |
23.2%
3.4 pts better
|
23.9%
4.1 pts better
|
Short Stay · 20240701-20250630 · Adjusted 19.8% · Observed 21.1% · Expected 25.5% · Used in QM five-star |
Survey summary
Top issue: Freedom from Abuse and Neglect and Exploitation (1 deficiency)
11 fire-safety deficiencies
Top issue: Gas and Vacuum and Electrical Systems (4 deficiencies)
Top issue: Nutrition and Dietary (7 deficiencies)
10 fire-safety deficiencies
Top issue: Smoke (6 deficiencies)
Top issue: Quality of Life and Care (4 deficiencies)
8 fire-safety deficiencies
Top issue: Smoke (5 deficiencies)
Fire safety
Fire Safety
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-03-26
Fire Safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-04-07
Fire Safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2025-03-26
Fire Safety
Use approved construction type or materials.
Corrected 2025-03-26
Fire Safety
Install corridor and hallway doors that block smoke.
Corrected 2025-03-26
Fire Safety
Provide a written emergency evacuation plan.
Corrected 2025-03-26
Fire Safety
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-04-18
Fire Safety
Meet requirements for the use of electrical equipment.
Corrected 2025-03-26
Fire Safety
Ensure proper usage of power strips and extension cords.
Corrected 2025-03-26
Fire Safety
Have proper medical gas storage and administration areas.
Corrected 2025-03-26
Fire Safety
Have simulated fire drills held at unexpected times.
Corrected 2025-03-28
Fire Safety
Conduct testing and exercise requirements.
Corrected 2023-04-06
Fire Safety
Have properly installed hallway dispensers for alcohol-based hand rub.
Corrected 2023-04-06
Fire Safety
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Corrected 2023-04-06
Fire Safety
Provide primary/alternate means for communication.
Corrected 2023-04-06
Fire Safety
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-04-06
Fire Safety
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-04-06
Fire Safety
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-04-06
Fire Safety
Install corridor and hallway doors that block smoke.
Corrected 2023-04-06
Fire Safety
Meet requirements for the use of electrical equipment.
Corrected 2023-04-06
Fire Safety
Ensure proper usage of power strips and extension cords.
Corrected 2023-04-06
Fire Safety
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2019-10-07
Fire Safety
Have properly located and lighted "Exit" signs.
Corrected 2019-10-07
Fire Safety
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2019-10-07
Fire Safety
Properly provide smoke detection systems in areas open to corridors.
Corrected 2019-10-07
Fire Safety
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2019-10-07
Fire Safety
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2019-10-07
Fire Safety
Install corridor and hallway doors that block smoke.
Corrected 2019-10-07
Fire Safety
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2019-10-07
Inspection history
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-03-20
Health
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-03-07
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-03-07
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-03-07
Health
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-03-07
Health
Provide and implement an infection prevention and control program.
Corrected 2025-03-07
Health
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-02-07
Health
Keep residents' personal and medical records private and confidential.
Corrected 2025-02-07
Health
Provide and implement an infection prevention and control program.
Corrected 2025-02-07
Health
Provide and implement an infection prevention and control program.
Corrected 2024-07-19
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-07-19
Health
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-07-19
Health
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected 2024-06-14
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-09-12
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-08-11
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-08-10
Health
Respond appropriately to all alleged violations.
Corrected 2023-08-10
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-08-10
Health
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-05-12
Health
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-04-21
Health
Keep all essential equipment working safely.
Corrected 2023-04-21
Health
Reasonably accommodate the needs and preferences of each resident.
Corrected 2023-04-21
Health
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-04-21
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-04-21
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-04-21
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-04-21
Health
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2023-04-21
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-04-21
Health
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected 2023-04-21
Health
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2023-04-21
Health
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2023-04-21
Health
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-04-21
Health
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2023-04-21
Health
Provide and implement an infection prevention and control program.
Corrected 2023-04-21
Health
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2023-04-21
Health
Ensure each resident receives an accurate assessment.
Corrected 2023-04-21
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-04-21
Health
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2023-04-21
Health
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2023-04-21
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-03-21
Health
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2023-03-21
Health
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2019-09-24
Health
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2019-09-24
Penalties and ownership
Fine · fine $2,823
Fine
Fine · fine $2,470
Fine
Fine · fine $5,244
Fine
5% Or Greater Direct Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
Operational/Managerial Control · Individual
Corporate Officer · Individual
Operational/Managerial Control · Individual
Corporate Officer · Individual
Operational/Managerial Control · Individual
Corporate Officer · Individual
5% Or Greater Direct Ownership Interest · Organization
Nearby options
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Redding, CA
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Redding, CA
3-star overall rating with 3-star inspections with 9 recent health deficiencies with 5 fire-safety deficiencies in the latest cycle
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