Federal inspection record · CMS data as of October 1, 2026
Portsmouth Health And Rehab
900 London Boulevard, Portsmouth, VA · (757) 393-6864
- Certified beds
- 120
- Residents per day
- 106
- Ownership
- For-Profit
- Chain
- Trio Healthcare
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- October 1, 1984
1
How this home got 1 star
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Virginia.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★1 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Virginia homes
Portsmouth Health And Rehab carries 239.75 inspection points. That is fewer than 13% of Virginia's 287 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Virginia: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–16 pts
- 4★ 16–45 pts
- 3★ 45–76.5 pts
- 2★ 76.5–168.75 pts
- 1★ over 168.75 pts
Bars show every rated home in Virginia by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
64 health citations on record since 2017. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (6)
-
J
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
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G
Ensure that residents are free from significant medication errors.
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K
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
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K
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
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G
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Resident Rights12E
- D
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- D
Keep residents' personal and medical records private and confidential.
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- D
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
- D
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- D
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
- D
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- D
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
- E
Give residents a notice of rights, rules, services and charges.
- E
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
- D
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
- C
Allow residents to easily view the results of the nursing home's most recent inspection.
Quality of Life and Care12E
- D
Provide safe, appropriate pain management for a resident who requires such services.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate foot care.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide care and assistance to perform activities of daily living for any resident who is unable.
- D
Provide appropriate foot care.
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
- E
Provide care and assistance to perform activities of daily living for any resident who is unable.
- E
Provide necessary care and services to maintain or improve the highest well being of each resident .
- E
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
- D
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
Resident Assessment and Care Planning8E
- D
Ensure services provided by the nursing facility meet professional standards of quality.
- D
PASARR screening for Mental disorders or Intellectual Disabilities
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
PASARR screening for Mental disorders or Intellectual Disabilities
- E
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
- D
Assure that each resident’s assessment is updated at least once every 3 months.
- D
Ensure each resident receives an accurate assessment by a qualified health professional.
- D
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service8D
- D
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
- D
Ensure that residents are safe from serious medication errors.
- D
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
- D
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Environmental6F
- D
Make sure that a working call system is available in each resident's bathroom and bathing area.
- D
Make sure that a working call system is available in each resident's bathroom and bathing area.
- F
Make sure that a working call system is available in each resident's bathroom and bathing area.
- E
Have a program that investigates, controls and keeps infection from spreading.
- E
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- D
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Freedom from Abuse, Neglect, and Exploitation3D
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary3F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- E
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control3E
- E
Provide and implement an infection prevention and control program.
- E
Develop and implement policies and procedures for flu and pneumonia vaccinations.
- C
Provide and implement an infection prevention and control program.
Administration2E
- D
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
- E
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Nursing and Physician Services1D
- D
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspection history
2021-05-28
13 health deficiencies · 2 fire-safety deficiencies
Top issue: Pharmacy Service (3 deficiencies)
2019-02-07
22 health deficiencies · 6 fire-safety deficiencies
Top issue: Resident Rights (7 deficiencies)
2017-07-13
29 health deficiencies · 18 fire-safety deficiencies
Top issue: Quality of Life and Care (11 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 3 h 28 min of nursing staff time a day, 30 min of it from a registered nurse.
This home
3 h 28 min
Virginia average
3 h 53 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 60% of nursing staff and 80% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$134,401 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2025-09-19 | Fine | $40,508 |
| 2024-10-02 | Fine | $8,824 |
| 2024-03-22 | Fine | $85,069 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days1.3 pts worse | 2.7 | 1.4 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days1 pts worse | 2.4 | 1.4 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine6.1 pts worse | 85.1% | 91.2% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine8.3 pts worse | 85.0% | 93.3% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.6 pts better | 1.9% | 3.5% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms19.5 pts better | 1.0% | 20.5% | 13.5% |
| Percentage of long-stay residents who lose too much weight1.7 pts better | 3.6% | 5.3% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.4 pts better | 19.3% | 20.7% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication5.1 pts better | 9.1% | 14.2% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened4.1 pts worse | 18.3% | 14.2% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased12.4 pts worse | 26.9% | 14.5% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder0.2 pts better | 0.2% | 0.4% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.2 pts better | 1.4% | 1.6% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence0.1 pts better | 21.2% | 21.3% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.3 pts worse | 6.7% | 4.4% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine14.9 pts worse | 59.3% | 74.2% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit2 pts worse | 13.5% | 11.5% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.8 pts worse | 3.1% | 1.3% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine2.4 pts worse | 70.9% | 73.3% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission6.9 pts worse | 28.9% | 22.0% | 23.4% |
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Who owns and runs it
9 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Gl Virginia Holdings LLC | 5% Or Greater Direct Ownership Interest · Organization | 100% | 9 facilities |
| Cambell, Dawn | W-2 Managing Employee · Individual | 0% | 1 facilities |
| Gentry, Boyd | 5% Or Greater Indirect Ownership Interest · Individual | 0% | 9 facilities |
| Gentry, Boyd | Corporate Officer · Individual | 0% | 9 facilities |
| Rubenstein, David | 5% Or Greater Indirect Ownership Interest · Individual | 0% | 53 facilities |
| Rubenstein, David | Corporate Officer · Individual | 0% | 53 facilities |
| Trio Health Care - East, LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 9 facilities |
| Trio Healthcare Investors LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 9 facilities |
| Trio Healthcare LLC | 5% Or Greater Indirect Ownership Interest · Organization | 0% | 9 facilities |
·
Fire safety
26 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke9F
- E
Install corridor and hallway doors that block smoke.
- D
Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F
Inspect, test, and maintain automatic sprinkler systems.
- F
Install corridor and hallway doors that block smoke.
- F
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F
Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D
Install a fire alarm system that can be heard throughout the facility.
- D
Have approved installation, maintenance and testing program for fire alarm systems.
- D
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems7F
- E
Have proper power supply for life support equipment.
- E
Have a battery powered remote alarm panel in a location accessible by operating personnel.
- D
Ensure proper usage of power strips and extension cords.
- F
Meet requirements for the installation and maintenance of electrical systems.
- F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D
Ensure proper usage of power strips and extension cords.
- C
Have generator or other power source capable of supplying service within 10 seconds.
Egress5E
- D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E
Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D
Meet other general requirements.
- D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- C
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous2D
- D
Have simulated fire drills held at unexpected times.
- C
Provide a written emergency evacuation plan.
Construction1D
- D
Meet other general requirements.
Emergency Preparedness1C
- C
Conduct testing and exercise requirements.
Services1C
- C
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
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Other homes nearby
-
Harbor's Edge
Norfolk, VA
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 6 h 24 min
- Fines
- $0
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Signature Healthcare Of Norfolk
Norfolk, VA · Signature Healthcare
★★★★★- Worst citation, 3 yrs
- none
- Nursing / resident / day
- 3 h 32 min
- Fines
- $0
-
Autumn Care Of Portsmouth
Portsmouth, VA · Saber Healthcare Group
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 3 h 20 min
- Fines
- $0