Federal inspection record · CMS data as of October 1, 2026
New Hope Retirement & Care Center
1220 East Electric Blvd, Mcalester, OK · (918) 423-9095
- Certified beds
- 55
- Residents per day
- 37
- Ownership
- For-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- May 23, 2000
1
How this home got 2 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Oklahoma.
-
Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
-
Overall
★★★★★2 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Oklahoma homes
New Hope Retirement & Care Center carries 62 inspection points. That is fewer than 39% of Oklahoma's 281 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Oklahoma: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–14 pts
- 4★ 14–36 pts
- 3★ 36–55 pts
- 2★ 55–95 pts
- 1★ over 95 pts
Bars show every rated home in Oklahoma by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
27 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Everything else, by area of care
Resident Rights6E
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- E
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- E
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- E
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
- E
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning5D
- D
Ensure each resident receives an accurate assessment.
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- D
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- D
Ensure each resident receives an accurate assessment.
- D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care3E
- E
Provide safe and appropriate respiratory care for a resident when needed.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- D
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary3E
- E
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
- E
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- E
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation3D
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Pharmacy Service3D
- D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control1D
- D
Provide and implement an infection prevention and control program.
Nursing and Physician Services1F
- F
Post nurse staffing information every day.
Administration1D
- D
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspection history
2025-12-31
8 health deficiencies · 4 fire-safety deficiencies
Top issue: Nutrition and Dietary (3 deficiencies)
2024-11-07
12 health deficiencies · 1 fire-safety deficiencies
Top issue: Resident Rights (4 deficiencies)
2023-08-18
7 health deficiencies · 4 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (2 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 8 min of nursing staff time a day, 22 min of it from a registered nurse.
This home
4 h 8 min
Oklahoma average
3 h 49 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 69% of nursing staff and 67% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Fines and payment denials
$7,371 in federal fines on record over the past three years.
| Date | Penalty | Amount |
|---|---|---|
| 2024-07-31 | Fine | $7,371 |
6
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days1.4 pts worse | 3.6 | 2.2 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.2 pts worse | 3.0 | 2.8 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine56.5 pts worse | 34.8% | 91.3% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine38.3 pts worse | 56.4% | 94.7% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury4.1 pts worse | 8.9% | 4.8% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms3.4 pts better | 0.0% | 3.4% | 13.5% |
| Percentage of long-stay residents who lose too much weight3.2 pts better | 0.0% | 3.2% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication1.2 pts better | 24.8% | 26.0% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication7.1 pts better | 10.7% | 17.8% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened0.2 pts better | 12.8% | 13.0% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased2.1 pts better | 11.5% | 13.6% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder4.2 pts worse | 5.9% | 1.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection5.8 pts worse | 8.5% | 2.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence13.1 pts worse | 29.5% | 16.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers1.3 pts worse | 6.0% | 4.7% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine63.1 pts worse | 13.4% | 76.5% | 82.3% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.8 pts better | 0.0% | 1.8% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine64.6 pts worse | 10.0% | 74.6% | 80.1% |
·
Who owns and runs it
17 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Anderson, William | Operational/Managerial Control · Individual | 0% | 7 facilities |
| Anderson, William | Adp Of The SNF · Individual | 0% | 7 facilities |
| Aspire Management LLC | Direct Ownership Interest · Organization | 0% | 1 facilities |
| Aspire Management LLC | Operational/Managerial Control · Organization | 0% | 1 facilities |
| Aspire Management LLC | Adp Of The SNF · Organization | 0% | 1 facilities |
| Bully Good Inc | Operational/Managerial Control · Organization | 0% | 1 facilities |
| Bully Good Inc | Adp Of The SNF · Organization | 0% | 1 facilities |
| Cooley, Chelsey | Operational/Managerial Control · Individual | 0% | 1 facilities |
| Cooley, Chelsey | Adp Of The SNF · Individual | 0% | 1 facilities |
| Lowe, Tina | Corporate Officer · Individual | 0% | 2 facilities |
| Lowe, Tina | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Lowe, Tina | Adp Of The SNF · Individual | 0% | 2 facilities |
| Management Services Inc | Adp Of The SNF · Organization | 0% | 2 facilities |
| Montgomery, Thomas | Direct Ownership Interest · Individual | 0% | 3 facilities |
| Montgomery, Thomas | Corporate Officer · Individual | 0% | 3 facilities |
| Montgomery, Thomas | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Montgomery, Thomas | Adp Of The SNF · Individual | 0% | 3 facilities |
·
Fire safety
9 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Smoke4E
- E
Have an alternate power supply for its alarm system.
- C
Inspect, test, and maintain automatic sprinkler systems.
- E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Egress2F
- F
Install emergency lighting that can last at least 1 1/2 hours.
- F
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems1E
- E
Have power receptacles that are properly grounded.
Services1F
- F
Have properly installed electrical wiring and gas equipment.
Construction1E
- E
Meet requirements for sections of health care facilities separated by fire resistive construction.
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Other homes nearby
-
Mcalester Nursing & Rehab
Mcalester, OK · Bradford Montgomery
★★★★★- Worst citation, 3 yrs
- J
- Nursing / resident / day
- 3 h 37 min
- Fines
- $17,193
-
Mitchell Care & Rehab Center
Mcalester, OK · Mgm Healthcare
★★★★★- Worst citation, 3 yrs
- E
- Nursing / resident / day
- 4 h 22 min
- Fines
- $0
-
Heritage Hills Living & Rehabilitation Center
Mcalester, OK · Abuse icon
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 13 min
- Fines
- $73,288