Federal inspection record · CMS data as of October 1, 2026
Neighbors - West Neighborhood (The)
651 Howison Circle, Menomonie, WI · (715) 232-2661
- CMS high-performer trophy
- Certified beds
- 46
- Residents per day
- 45
- Ownership
- Government
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- September 27, 2013
1
How this home got 5 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Wisconsin.
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Staffing
★★★★★no change
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
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Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★5 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Wisconsin homes
Neighbors - West Neighborhood (The) carries 14 inspection points. That is fewer than 86% of Wisconsin's 321 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Wisconsin: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–11 pts
- 4★ 11–37 pts
- 3★ 37–76 pts
- 2★ 76–130.75 pts
- 1★ over 130.75 pts
Bars show every rated home in Wisconsin by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
13 health citations on record since 2023. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
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G
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything else, by area of care
Freedom from Abuse, Neglect, and Exploitation3D
- D
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Quality of Life and Care3D
- D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- D
Provide safe, appropriate pain management for a resident who requires such services.
- D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control3E
- D
Provide and implement an infection prevention and control program.
- D
Provide and implement an infection prevention and control program.
- E
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning1D
- D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service1D
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary1D
- D
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Inspection history
2026-03-19
4 health deficiencies · 0 fire-safety deficiencies
Top issue: Quality of Life and Care (2 deficiencies)
2025-01-08
2 health deficiencies · 2 fire-safety deficiencies
Top issue: Infection Control (1 deficiency)
2023-12-13
7 health deficiencies · 2 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 14 min of nursing staff time a day, 1 h 1 min of it from a registered nurse.
This home
4 h 14 min
Wisconsin average
4 h 15 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 85% of nursing staff and 100% of registered nurses left in the past year, along with 1 administrator.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days0.5 pts better | 1.1 | 1.6 | 1.8 |
| Number of outpatient emergency department visits per 1000 long-stay resident days0.3 pts better | 1.9 | 2.2 | 1.7 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine1 pts better | 97.0% | 96.0% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine2.1 pts better | 97.7% | 95.6% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury0.3 pts worse | 3.6% | 3.3% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms3.5 pts better | 2.5% | 6.0% | 13.5% |
| Percentage of long-stay residents who lose too much weight0.6 pts worse | 5.5% | 4.9% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication2.5 pts worse | 19.3% | 16.8% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication0.4 pts worse | 16.3% | 15.9% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose ability to walk independently worsened8.6 pts worse | 25.6% | 17.0% | 12.7% |
| Percentage of long-stay residents whose need for help with daily activities has increased11.3 pts worse | 27.1% | 15.8% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder2.6 pts worse | 4.5% | 1.9% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection0.2 pts better | 2.5% | 2.7% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence2.9 pts worse | 26.5% | 23.6% | 18.3% |
| Percentage of long-stay residents with pressure ulcers2.6 pts better | 2.3% | 4.9% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine3.5 pts better | 90.4% | 86.9% | 82.3% |
| Percentage of short-stay residents who newly received an antipsychotic medication3.5 pts worse | 4.7% | 1.2% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine2.8 pts better | 85.0% | 82.2% | 80.1% |
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Who owns and runs it
11 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| County Of Dunn | 5% Or Greater Direct Ownership Interest · Organization | 100% | 3 facilities |
| County Of Dunn | Operational/Managerial Control · Organization | 0% | 3 facilities |
| County Of Dunn | Adp Of The SNF · Organization | 0% | 3 facilities |
| Dunbar, Daniel | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Dunbar, Daniel | Adp Of The SNF · Individual | 0% | 2 facilities |
| Mccullough, Kelly | Managing Control - Governing Body · Individual | 0% | 5 facilities |
| Meyer, Carmen | Corporate Director · Individual | 0% | 3 facilities |
| Meyer, Carmen | Operational/Managerial Control · Individual | 0% | 3 facilities |
| Meyer, Carmen | Adp Of The SNF · Individual | 0% | 3 facilities |
| Phillips, Michael | Operational/Managerial Control · Individual | 0% | 7 facilities |
| Phillips, Michael | Adp Of The SNF · Individual | 0% | 7 facilities |
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Fire safety
4 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Egress2E
- E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous1D
- D
Have restrictions on the use of highly flammable decorations.
Smoke1E
- E
Install corridor and hallway doors that block smoke.
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Other homes nearby
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Neighbors - East Neighborhood (The)
Menomonie, WI
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 3 h 54 min
- Fines
- $0
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Neighbors - Central Neighborhood (The)
Menomonie, WI
★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 4 h 15 min
- Fines
- $0
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American Lutheran Home-Menomonie
Menomonie, WI
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 10 min
- Fines
- $0