Nevada, MO

Nathan Richard Health Care Center

1-star overall rating with 2-star inspections with $38,532 in total fines with 16 recent health deficiencies with 7 fire-safety deficiencies in the latest cycle

700 East Highland Avenue, Nevada, MO

(417) 667-8889

Compare this facility

Overall

1 / 5

CMS overall stars

Health inspections

2 / 5

Survey and complaint cycles

Staffing

1 / 5

RN + nurse staffing

Quality measures

1 / 5

Resident outcomes and process measures

Quick facts

Facility snapshot

Beds

68

Certified beds

Average residents

63

Average occupied residents

Ownership

For-Profit

Publicly displayed owner type

Chain

Reliant Care Management

Operator or chain grouping

Approved since

1993-10-12

CMS approved date

Coverage

Medicare + Medicaid

Participation flags

Chain footprint

29 facilities

Chain averages 1 overall / 2 health / 1 staffing / 2 quality stars

Changed ownership

No

Within the last 12 months

Family council

Yes

Resident and family council reported

Sprinklers

Yes

Automatic sprinklers in all required areas

Staffing

Hours and turnover

RN hours / resident day

0.31

Registered nurse staffing · state 0.46 · national 0.68

LPN hours / resident day

0.28

Licensed practical nurse staffing · state 0.68 · national 0.87

Aide hours / resident day

1.63

Nurse aide staffing · state 2.33 · national 2.35

Total nurse hours

2.22

All reported nurse hours · state 3.47 · national 3.89

Licensed hours

0.60

RN + LPN hours · state 1.14 · national 1.54

Weekend hours

2.21

Weekend nurse staffing · state 3.04 · national 3.43

Weekend RN hours

0.23

Weekend registered nurse coverage · state 0.33 · national 0.47

Physical therapist

0.02

Reported PT staffing · state 0.05 · national 0.07

Adjusted RN hours

0.26

CMS adjusted RN staffing hours

Adjusted total hours

1.86

CMS adjusted total nurse staffing hours

Case-mix index

1.64

Higher values indicate more complex resident acuity

RN turnover

0%

Annual RN turnover

Total nurse turnover

68%

Annual nurse turnover · state 57% · national 46%

SNF VBP

Value-based purchasing

Program rank

10,710

Lower is better among SNFs in the FY 2026 VBP program.

Performance score

19.41

Composite VBP score used to determine payment impact.

Payment multiplier

0.9822

Above 1.000 increases Medicare payment; below 1.000 reduces it.

Program components

How the VBP score is built

Readmission

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Healthcare-associated infections

Not reported

This facility did not meet this measure's case minimum policy requirement and therefore no measure data is publicly reported.

Total nurse turnover

2.89

Baseline 62.50% · Performance 51.85% · Measure score 2.89 · Achievement 2.89 · Improvement 2.33

Adjusted total nurse staffing

0.99

Baseline 2.46 hours · Performance 2.95 hours · Measure score 0.99 · Achievement 0 · Improvement 0.99

SNF QRP

Medicare quality reporting measures

Measure Facility National Note
Potentially preventable 30-day readmission Not Available
10.72%
Not Available · Eligible stays 24 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Discharge to community Not Available
50.57%
Not Available · Eligible stays 9 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Medicare spending per beneficiary Not Available
1.02
Too few residents or stays to report publicly.
Drug regimen review with follow-up Not Available
95.27%
Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly.
Falls with major injury Not Available
0.77%
Numerator Not Available · Denominator 15 · Too few residents or stays to report publicly.
Discharge self-care score Not Available
53.69%
Numerator Not Available · Denominator 12 · Too few residents or stays to report publicly.
Discharge mobility score Not Available
50.94%
Numerator Not Available · Denominator 12 · Too few residents or stays to report publicly.
Pressure ulcers or injuries, new or worsened Not Available
2.29%
Numerator Not Available · Denominator 15 · Adjusted rate Not Available · Too few residents or stays to report publicly.
Healthcare-associated infections requiring hospitalization Not Available
7.12%
Not Available · Eligible stays 12 · Observed rate Not Available · Lower 95% interval Not Available · Too few residents or stays to report publicly.
Staff COVID-19 vaccination coverage 1.45%
8.2%
6.7 pts worse
Numerator 1 · Denominator 69
Staff flu vaccination coverage 1.06%
42%
40.9 pts worse
Numerator 1 · Denominator 94
Discharge function score Not Available
56.45%
Numerator Not Available · Denominator 12 · Too few residents or stays to report publicly.
Transfer of health information to provider Not Available
95.95%
Numerator Not Available · Denominator 2 · Too few residents or stays to report publicly.
Transfer of health information to patient Not Available
96.28%
Numerator Not Available · Denominator 2 · Too few residents or stays to report publicly.
Resident COVID-19 vaccinations up to date Not Available
25.2%
Numerator Not Available · Denominator 11 · Too few residents or stays to report publicly.

Quality measures

Resident outcomes and process scores

Measure Facility State National Note
Number of hospitalizations per 1000 long-stay resident days 1.5
2.1
0.6 pts better
1.9
0.4 pts better
Long Stay · 20240701-20250630 · Adjusted 1.5 · Observed 1.5 · Expected 1.9 · Used in QM five-star
Number of outpatient emergency department visits per 1000 long-stay resident days 1.4
2.3
0.9 pts better
1.8
0.4 pts better
Long Stay · 20240701-20250630 · Adjusted 1.4 · Observed 1.5 · Expected 1.8 · Used in QM five-star
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine 19.6%
84.8%
65.2 pts worse
93.4%
73.8 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 43.1% · Q2 17.5% · Q3 8.3% · Q4 9.1% · 4Q avg 19.6%
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine 73.0%
90.9%
17.9 pts worse
95.5%
22.5 pts worse
Long Stay · 2024Q3-2025Q2 · 4Q avg 73.0%
Percentage of long-stay residents experiencing one or more falls with major injury 0.0%
4.1%
4.1 pts better
3.3%
3.3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% · Used in QM five-star
Percentage of long-stay residents who have depressive symptoms 37.0%
14.7%
22.3 pts worse
11.4%
25.6 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 3.6% · Q2 1.9% · Q3 69.1% · Q4 74.1% · 4Q avg 37.0%
Percentage of long-stay residents who lose too much weight 2.4%
5.5%
3.1 pts better
5.4%
3 pts better
Long Stay · 2024Q4-2025Q3 · Q1 10.4% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 2.4%
Percentage of long-stay residents who received an antianxiety or hypnotic medication 40.4%
25.3%
15.1 pts worse
19.6%
20.8 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 40.4% · Q2 39.2% · Q3 41.1% · Q4 40.7% · 4Q avg 40.4%
Percentage of long-stay residents who received an antipsychotic medication 60.0%
25.0%
35 pts worse
16.7%
43.3 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 57.1% · Q2 60.9% · Q3 63.6% · Q4 58.3% · 4Q avg 60.0% · Used in QM five-star
Percentage of long-stay residents who were physically restrained 0.0%
0.0%
About the same
0.1%
0.1 pts better
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0%
Percentage of long-stay residents whose ability to walk independently worsened 42.4%
20.3%
22.1 pts worse
16.3%
26.1 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 77.1% · Q2 43.2% · Q3 17.4% · Q4 34.4% · 4Q avg 42.4% · Used in QM five-star
Percentage of long-stay residents whose need for help with daily activities has increased 52.7%
19.8%
32.9 pts worse
14.9%
37.8 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 56.9% · Q2 52.9% · Q3 41.2% · Q4 59.6% · 4Q avg 52.7% · Used in QM five-star
Percentage of long-stay residents with a catheter inserted and left in their bladder 0.5%
1.4%
0.9 pts better
1.0%
0.5 pts better
Long Stay · 2024Q4-2025Q3 · Q1 2.1% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.5% · Used in QM five-star
Percentage of long-stay residents with a urinary tract infection 2.3%
2.6%
0.3 pts better
1.7%
0.6 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.8% · Q3 3.4% · Q4 3.7% · 4Q avg 2.3% · Used in QM five-star
Percentage of long-stay residents with new or worsened bowel or bladder incontinence 25.2%
18.1%
7.1 pts worse
19.8%
5.4 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 21.1% · Q2 30.1% · Q3 34.3% · Q4 14.6% · 4Q avg 25.2%
Percentage of long-stay residents with pressure ulcers 6.3%
5.0%
1.3 pts worse
5.1%
1.2 pts worse
Long Stay · 2024Q4-2025Q3 · Q1 2.7% · Q2 9.7% · Q3 5.5% · Q4 7.2% · 4Q avg 6.3% · Used in QM five-star
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine 6.2%
66.4%
60.2 pts worse
81.7%
75.5 pts worse
Short Stay · 2024Q4-2025Q3 · Q4 0.0% · 4Q avg 6.2%
Percentage of short-stay residents who had an outpatient emergency department visit 6.3%
13.4%
7.1 pts better
12.0%
5.7 pts better
Short Stay · 20240701-20250630 · Adjusted 6.3% · Observed 7.4% · Expected 13.2% · Used in QM five-star
Percentage of short-stay residents who were rehospitalized after a nursing home admission 4.0%
25.3%
21.3 pts better
23.9%
19.9 pts better
Short Stay · 20240701-20250630 · Adjusted 4.0% · Observed 3.7% · Expected 21.9% · Used in QM five-star

Survey summary

Recent inspection cycles

Cycle 1 Health 2025-02-28 · Fire 2025-02-28

16 health deficiencies

Top issue: Infection Control (3 deficiencies)

7 fire-safety deficiencies

Top issue: Miscellaneous (2 deficiencies)

Cycle 2 Health 2023-06-16 · Fire 2023-06-16

12 health deficiencies

Top issue: Nutrition and Dietary (2 deficiencies)

8 fire-safety deficiencies

Top issue: Gas and Vacuum and Electrical Systems (3 deficiencies)

Cycle 3 Health 2020-11-06 · Fire 2020-11-06

9 health deficiencies

Top issue: Pharmacy Service (3 deficiencies)

4 fire-safety deficiencies

Top issue: Egress (2 deficiencies)

Fire safety

Fire-safety citations

F · Potential for more than minimal harm 2025-02-28

K161 · Construction Deficiencies

Fire Safety

Use approved construction type or materials.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2025-04-14

E · Potential for more than minimal harm 2025-02-28

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-04-14

E · Potential for more than minimal harm 2025-02-28

K341 · Smoke Deficiencies

Fire Safety

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-04-14

E · Potential for more than minimal harm 2025-02-28

K761 · Miscellaneous Deficiencies

Fire Safety

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-04-14

F · Potential for more than minimal harm 2023-06-16

K161 · Construction Deficiencies

Fire Safety

Use approved construction type or materials.

Corrected 2023-07-20

F · Potential for more than minimal harm 2023-06-16

K345 · Smoke Deficiencies

Fire Safety

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-07-20

F · Potential for more than minimal harm 2023-06-16

K353 · Smoke Deficiencies

Fire Safety

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-07-20

F · Potential for more than minimal harm 2023-06-16

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2023-07-20

F · Potential for more than minimal harm 2023-06-16

K918 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-07-20

E · Potential for more than minimal harm 2023-06-16

K293 · Egress Deficiencies

Fire Safety

Have properly located and lighted "Exit" signs.

Corrected 2023-07-20

E · Potential for more than minimal harm 2023-06-16

K920 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Ensure proper usage of power strips and extension cords.

Corrected 2023-07-20

E · Potential for more than minimal harm 2023-06-16

K923 · Gas, Vacuum, and Electrical Systems Deficiencies

Fire Safety

Have proper medical gas storage and administration areas.

Corrected 2023-07-20

F · Potential for more than minimal harm 2020-11-06

K222 · Egress Deficiencies

Fire Safety

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2020-12-18

F · Potential for more than minimal harm 2020-11-06

K712 · Miscellaneous Deficiencies

Fire Safety

Have simulated fire drills held at unexpected times.

Corrected 2020-12-18

E · Potential for more than minimal harm 2020-11-06

K223 · Egress Deficiencies

Fire Safety

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2020-12-18

E · Potential for more than minimal harm 2020-11-06

K363 · Smoke Deficiencies

Fire Safety

Install corridor and hallway doors that block smoke.

Corrected 2020-12-18

Inspection history

Recent health citations

D · Potential for more than minimal harm 2025-12-30

F609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-01-12

G · Actual harm 2025-02-28

F684 · Quality of Life and Care Deficiencies

Health

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-14

G · Actual harm 2025-02-28

F686 · Quality of Life and Care Deficiencies

Health

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

F726 · Nursing and Physician Services Deficiencies

Health

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

F843 · Administration Deficiencies

Health

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

Corrected 2025-04-14

F · Potential for more than minimal harm 2025-02-28

F947 · Nursing and Physician Services Deficiencies

Health

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2025-04-14

E · Potential for more than minimal harm 2025-02-28

F607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies

Health

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-04-14

E · Potential for more than minimal harm 2025-02-28

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2025-04-14

E · Potential for more than minimal harm 2025-02-28

F881 · Infection Control Deficiencies

Health

Implement a program that monitors antibiotic use.

Corrected 2025-04-14

D · Potential for more than minimal harm 2025-02-28

F658 · Resident Assessment and Care Planning Deficiencies

Health

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-04-14

D · Potential for more than minimal harm 2025-02-28

F755 · Pharmacy Service Deficiencies

Health

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-04-14

D · Potential for more than minimal harm 2025-02-28

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-04-14

D · Potential for more than minimal harm 2025-02-28

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-04-14

D · Potential for more than minimal harm 2025-02-28

F842 · Resident Assessment and Care Planning Deficiencies

Health

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-04-14

D · Potential for more than minimal harm 2025-02-28

F883 · Infection Control Deficiencies

Health

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-04-14

K · Immediate jeopardy 2023-06-16

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2023-07-14

F · Potential for more than minimal harm 2023-06-16

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-07-20

E · Potential for more than minimal harm 2023-06-16

F804 · Nutrition and Dietary Deficiencies

Health

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F578 · Resident Rights Deficiencies

Health

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F625 · Resident Rights Deficiencies

Health

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F656 · Resident Assessment and Care Planning Deficiencies

Health

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F657 · Resident Assessment and Care Planning Deficiencies

Health

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F689 · Quality of Life and Care Deficiencies

Health

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F695 · Quality of Life and Care Deficiencies

Health

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F756 · Pharmacy Service Deficiencies

Health

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-07-20

D · Potential for more than minimal harm 2023-06-16

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-07-20

C · Minimal harm 2023-06-16

F838 · Administration Deficiencies

Health

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2023-07-20

F · Potential for more than minimal harm 2020-11-06

F812 · Nutrition and Dietary Deficiencies

Health

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2020-12-21

E · Potential for more than minimal harm 2020-11-06

F700 · Quality of Life and Care Deficiencies

Health

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2020-12-28

E · Potential for more than minimal harm 2020-11-06

F759 · Pharmacy Service Deficiencies

Health

Ensure medication error rates are not 5 percent or greater.

Corrected 2020-12-18

E · Potential for more than minimal harm 2020-11-06

F760 · Pharmacy Service Deficiencies

Health

Ensure that residents are free from significant medication errors.

Corrected 2020-12-18

E · Potential for more than minimal harm 2020-11-06

F761 · Pharmacy Service Deficiencies

Health

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2020-12-18

E · Potential for more than minimal harm 2020-11-06

F880 · Infection Control Deficiencies

Health

Provide and implement an infection prevention and control program.

Corrected 2020-12-18

D · Potential for more than minimal harm 2020-11-06

F550 · Resident Rights Deficiencies

Health

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2020-12-18

D · Potential for more than minimal harm 2020-11-06

F623 · Resident Rights Deficiencies

Health

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2020-12-18

D · Potential for more than minimal harm 2020-11-06

F625 · Resident Rights Deficiencies

Health

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2020-12-18

Penalties and ownership

What sits behind the stars

$38,532 2023-06-16

Fine

Fine · fine $38,532

Fine

Ownership

Arshad, Abdullah

Operational/Managerial Control · Individual

0% 17 facilities 2024-09-15
Destefane, Richard

Operational/Managerial Control · Individual

0% 30 facilities 2020-08-01
Destefane, Richard

Corporate Officer · Individual

0% 30 facilities 2020-08-01
Reliant Care Management Company LLC

Operational/Managerial Control · Organization

0% 29 facilities 2020-08-01
Willis, Lawrence

Operational/Managerial Control · Individual

0% 1 facilities 2020-10-24

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