Federal inspection record · CMS data as of October 1, 2026
Munson Healthcare Otsego Memorial Hospital LTCU
825 North Center Street, Gaylord, MI · (989) 731-2131
- Certified beds
- 34
- Residents per day
- 31
- Ownership
- Non-Profit
- Chain
- No chain reported
- Medicare / Medicaid
- Medicare + Medicaid
- Certified since
- January 1, 1967
1
How this home got 4 stars
The overall rating isn't an average. CMS starts from the inspection rating and nudges it at most two steps. Here is the arithmetic for this home, using CMS's own rules.
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Health inspections
★★★★★starting point
Everything starts from what state inspectors found on site. This is a ranking against other homes in Michigan.
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Staffing
★★★★★+1 star
Only a 5-star staffing rating adds a star, and only a 1-star rating removes one. Ratings of 2 to 4 change nothing.
-
Quality measures
★★★★★no change
Same rule: 5 stars adds one, 1 star takes one away. These measures are mostly reported by the home itself.
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Overall
★★★★★4 of 5
Matches the rating CMS publishes on Care Compare.
2
Where it sits among Michigan homes
Munson Healthcare Otsego Memorial Hospital LTCU carries 59 inspection points. That is fewer than 54% of Michigan's 420 rated homes.
Inspectors' citations earn points by how serious and how widespread they were (the grid below). CMS then ranks every home in Michigan: the 10% with the fewest points get 5 stars, the 20% with the most get 1 star, and the middle 70% split evenly into 2, 3 and 4.
- 5★ 0–18 pts
- 4★ 18–46 pts
- 3★ 46–78 pts
- 2★ 78–123 pts
- 1★ over 123 pts
Bars show every rated home in Michigan by its weighted inspection score. CMS recalibrates the cut points monthly but holds a home's rating until its own score changes, so a home can sit just outside today's band.
3
What inspectors found
15 health citations on record since 2024. Each one gets a letter: the row says how badly residents were affected, the column how many.
Immediate jeopardyResidents at risk of serious injury or death
Actual harmA resident was hurt
Potential for harmNo one was hurt, but could have been
Minimal harmPaperwork-level problems
Read the rows, not the total. Most citations nationwide are a D: one problem, nobody hurt. Rows G–I mean a resident was harmed; J–L mean inspectors found residents in immediate danger of serious injury or death.
Small numbers in each cell are the inspection points CMS assigns per citation. Those points are what the state curve above ranks.
Harm and immediate-jeopardy citations (1)
-
G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Everything else, by area of care
Pharmacy Service3E
- D
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- E
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
- D
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation3D
- D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- D
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- D
Respond appropriately to all alleged violations.
Administration2F
- D
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
- F
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nutrition and Dietary1F
- F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control1F
- F
Provide and implement an infection prevention and control program.
Resident Rights1D
- D
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Environmental1D
- D
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning1F
- F
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care1D
- D
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspection history
2026-04-01
6 health deficiencies · 5 fire-safety deficiencies
Top issue: Administration (1 deficiency)
2025-02-13
4 health deficiencies · 0 fire-safety deficiencies
Top issue: Pharmacy Service (2 deficiencies)
2024-03-27
5 health deficiencies · 5 fire-safety deficiencies
Top issue: Freedom from Abuse and Neglect and Exploitation (3 deficiencies)
4
Nursing time per resident, per day
Each resident here gets about 4 h 34 min of nursing staff time a day, 1 h 50 min of it from a registered nurse.
This home
4 h 34 min
Michigan average
4 h 2 min
U.S. average
3 h 54 min
- Registered nurse
- Licensed practical nurse
- Nurse aide
Turnover: 34% of nursing staff and 33% of registered nurses left in the past year.
Reported hours from payroll data the home submits to CMS, divided by its daily resident count. Not adjusted for how sick residents are.
5
Resident outcomes
Quality measures compared with state and national averages. Most come from assessments the home itself reports.
| Measure | This home | State | U.S. |
|---|---|---|---|
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine4.6 pts better | 100.0% | 95.4% | 93.7% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine0.5 pts worse | 95.0% | 95.5% | 95.3% |
| Percentage of long-stay residents experiencing one or more falls with major injury1.9 pts worse | 4.9% | 3.0% | 3.2% |
| Percentage of long-stay residents who have depressive symptoms4.5 pts better | 0.0% | 4.5% | 13.5% |
| Percentage of long-stay residents who lose too much weight6.8 pts worse | 12.3% | 5.5% | 5.1% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication7.5 pts better | 11.9% | 19.4% | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medication0.1 pts worse | 14.8% | 14.7% | 15.4% |
| Percentage of long-stay residents who were physically restrained0.1 pts better | 0.0% | 0.1% | 0.1% |
| Percentage of long-stay residents whose need for help with daily activities has increased19.8 pts worse | 30.5% | 10.7% | 13.5% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder1.5 pts worse | 2.2% | 0.7% | 0.7% |
| Percentage of long-stay residents with a urinary tract infection1 pts worse | 2.5% | 1.5% | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence8.8 pts worse | 28.2% | 19.4% | 18.3% |
| Percentage of long-stay residents with pressure ulcers3.5 pts better | 1.5% | 5.0% | 4.5% |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine14.7 pts better | 98.1% | 83.4% | 82.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit6.1 pts worse | 17.8% | 11.7% | 11.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication1.1 pts better | 0.0% | 1.1% | 1.5% |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine1.7 pts worse | 79.8% | 81.5% | 80.1% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission0.7 pts better | 23.2% | 23.9% | 23.4% |
·
Who owns and runs it
52 owners and managers reported to CMS. The last column counts how many nursing homes each one is tied to.
Show ownership list
| Name | Role | Share | Homes |
|---|---|---|---|
| Munson Healthcare | 5% Or Greater Direct Ownership Interest · Organization | 100% | 3 facilities |
| Bloem, Kenneth | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Bloem, Kenneth | Adp Of The SNF · Individual | 0% | 3 facilities |
| Dixon, Kathy | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Dixon, Kathy | Adp Of The SNF · Individual | 0% | 3 facilities |
| Elliot, Benjamin | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Elliot, Benjamin | Adp Of The SNF · Individual | 0% | 2 facilities |
| Hoppe, Ruth | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Hoppe, Ruth | Adp Of The SNF · Individual | 0% | 3 facilities |
| King, Jennifer | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| King, Jennifer | Adp Of The SNF · Individual | 0% | 3 facilities |
| Konopacki, Paul | Corporate Director · Individual | 0% | 3 facilities |
| Konopacki, Paul | Adp Of The SNF · Individual | 0% | 3 facilities |
| Korth-White, Kirsten | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Korth-White, Kirsten | Trustee Of The SNF · Individual | 0% | 2 facilities |
| Korth-White, Kirsten | Adp Of The SNF · Individual | 0% | 2 facilities |
| Lanphier, Edward | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Lanphier, Edward | Adp Of The SNF · Individual | 0% | 3 facilities |
| Menegebier, David | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Menegebier, David | Adp Of The SNF · Individual | 0% | 3 facilities |
| Munson Healthcare | Trustee Of The SNF · Organization | 0% | 3 facilities |
| Munson Healthcare | Adp Of The SNF · Organization | 0% | 3 facilities |
| Nelson, Timothy | Managing Control - Governing Body · Individual | 0% | 46 facilities |
| Nelson, Timothy | Adp Of The SNF · Individual | 0% | 46 facilities |
| Ness, Edwin | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Ness, Edwin | Adp Of The SNF · Individual | 0% | 3 facilities |
| Page, Andrew | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Page, Andrew | Adp Of The SNF · Individual | 0% | 3 facilities |
| Postma, Brian | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Postma, Brian | Adp Of The SNF · Individual | 0% | 3 facilities |
| Recchia, Dino | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Recchia, Dino | Adp Of The SNF · Individual | 0% | 3 facilities |
| Roberts, Owen | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Roberts, Owen | Adp Of The SNF · Individual | 0% | 3 facilities |
| Rowland, Claudia | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Rowland, Claudia | Adp Of The SNF · Individual | 0% | 3 facilities |
| Sanders, Mary | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Sanders, Mary | Adp Of The SNF · Individual | 0% | 3 facilities |
| Schultz, Vincent | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Schultz, Vincent | Adp Of The SNF · Individual | 0% | 3 facilities |
| Takano, Sakura | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Takano, Sakura | Adp Of The SNF · Individual | 0% | 3 facilities |
| Thomas, Kristine | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Thomas, Kristine | Adp Of The SNF · Individual | 0% | 3 facilities |
| Veryser, Thomas | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Veryser, Thomas | Adp Of The SNF · Individual | 0% | 3 facilities |
| Wisniewski, Steven | Operational/Managerial Control · Individual | 0% | 2 facilities |
| Wisniewski, Steven | Adp Of The SNF · Individual | 0% | 2 facilities |
| Wood, Elaine | Managing Control - Governing Body · Individual | 0% | 3 facilities |
| Wood, Elaine | Adp Of The SNF · Individual | 0% | 3 facilities |
| Zenner, Bruce | Managing Control - Governing Body · Individual | 0% | 4 facilities |
| Zenner, Bruce | Adp Of The SNF · Individual | 0% | 4 facilities |
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Fire safety
10 life-safety citations (sprinklers, exits, alarms). These don't count toward the star rating.
Emergency Preparedness3F
- F
Develop Emergency Preparedness policies and procedures.
- F
Address subsistence needs for staff and patients.
- F
Establish policies and procedures including evacuation.
Smoke3F
- F
Provide properly protected cooking facilities.
- D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous2F
- F
Have simulated fire drills held at unexpected times.
- D
Have restrictions on the use of portable space heaters.
Egress1E
- E
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems1D
- D
Ensure proper usage of power strips and extension cords.
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Other homes nearby
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Medilodge of Gaylord
Gaylord, MI · Medilodge
★★★★★- Worst citation, 3 yrs
- G
- Nursing / resident / day
- 4 h 1 min
- Fines
- $0
-
Grandvue Medical Care Facility
East Jordan, MI · Abuse icon
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- G
- Nursing / resident / day
- 4 h 7 min
- Fines
- $0
-
Munson Healthcare Crawford Continuing Care Center
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★★★★★- Worst citation, 3 yrs
- F
- Nursing / resident / day
- 5 h 5 min
- Fines
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