13 health deficiencies
Top issue: Resident Assessment and Care Planning (4 deficiencies)
1 fire-safety deficiencies
Top issue: Miscellaneous (1 deficiency)
North Haven, CT
1-star overall rating with 1-star inspections with $19,344 in total fines with 13 recent health deficiencies with 1 fire-safety deficiencies in the latest cycle
163 Quinnipiac Avenue, North Haven, CT
(203) 624-3303
Overall
1 / 5
CMS overall stars
Health inspections
1 / 5
Survey and complaint cycles
Staffing
3 / 5
RN + nurse staffing
Quality measures
4 / 5
Resident outcomes and process measures
Quick facts
Beds
120
Certified beds
Average residents
107
Average occupied residents
Ownership
For-Profit
Publicly displayed owner type
Chain
National Health Care Associates
Operator or chain grouping
Approved since
1967-01-01
CMS approved date
Coverage
Medicare + Medicaid
Participation flags
Chain footprint
43 facilities
Chain averages 3 overall / 3 health / 3 staffing / 4 quality stars
Changed ownership
No
Within the last 12 months
Family council
Yes
Resident and family council reported
Sprinklers
Yes
Automatic sprinklers in all required areas
Staffing
RN hours / resident day
0.49
Registered nurse staffing · state 0.70 · national 0.68
LPN hours / resident day
1.20
Licensed practical nurse staffing · state 0.84 · national 0.87
Aide hours / resident day
2.16
Nurse aide staffing · state 2.28 · national 2.35
Total nurse hours
3.85
All reported nurse hours · state 3.83 · national 3.89
Licensed hours
1.69
RN + LPN hours · state 1.54 · national 1.54
Weekend hours
3.37
Weekend nurse staffing · state 3.41 · national 3.43
Weekend RN hours
0.22
Weekend registered nurse coverage · state 0.46 · national 0.47
Physical therapist
0.08
Reported PT staffing · state 0.08 · national 0.07
Adjusted RN hours
0.51
CMS adjusted RN staffing hours
Adjusted total hours
4.02
CMS adjusted total nurse staffing hours
Case-mix index
1.31
Higher values indicate more complex resident acuity
RN turnover
73%
Annual RN turnover · state 39% · national 45%
Total nurse turnover
52%
Annual nurse turnover · state 38% · national 46%
SNF VBP
Program rank
4,596
Lower is better among SNFs in the FY 2026 VBP program.
Performance score
39.34
Composite VBP score used to determine payment impact.
Payment multiplier
0.9923
Above 1.000 increases Medicare payment; below 1.000 reduces it.
Program components
Readmission
3.29
Baseline 22.76% · Performance 20.59% · Measure score 3.29 · Achievement 1.82 · Improvement 3.29
Healthcare-associated infections
5.06
Baseline 11.17% · Performance 7.74% · Measure score 5.06 · Achievement 0 · Improvement 5.06
Total nurse turnover
3.68
Baseline 51.33% · Performance 48.65% · Measure score 3.68 · Achievement 3.68 · Improvement 0.51
Adjusted total nurse staffing
3.72
Baseline 3.70 hours · Performance 4.13 hours · Measure score 3.72 · Achievement 3.72 · Improvement 1.57
SNF QRP
| Measure | Facility | National | Note |
|---|---|---|---|
| Potentially preventable 30-day readmission | 11.3% |
10.72%
0.6 pts worse
|
No Different than the National Rate · Eligible stays 217 · Observed rate 14.75% · Lower 95% interval 8.53% |
| Discharge to community | 61.87% |
50.57%
11.3 pts better
|
Better than the National Rate · Eligible stays 207 · Observed rate 52.17% · Lower 95% interval 55.65% |
| Medicare spending per beneficiary | 0.97 |
1.02
0.1 pts better
|
|
| Drug regimen review with follow-up | 100% |
95.27%
4.7 pts better
|
Numerator 122 · Denominator 122 |
| Falls with major injury | 0% |
0.77%
0.8 pts better
|
Numerator 0 · Denominator 122 |
| Discharge self-care score | 48.72% |
53.69%
5 pts worse
|
Numerator 38 · Denominator 78 |
| Discharge mobility score | 57.69% |
50.94%
6.8 pts better
|
Numerator 45 · Denominator 78 |
| Pressure ulcers or injuries, new or worsened | 3.28% |
2.29%
1 pts worse
|
Numerator 4 · Denominator 122 · Adjusted rate 4% |
| Healthcare-associated infections requiring hospitalization | 7.74% |
7.12%
0.6 pts worse
|
No Different than the National Rate · Eligible stays 102 · Observed rate 9.8% · Lower 95% interval 4.48% |
| Staff COVID-19 vaccination coverage | 0.39% |
8.2%
7.8 pts worse
|
Numerator 1 · Denominator 257 |
| Staff flu vaccination coverage | 68.65% |
42%
26.7 pts better
|
Numerator 173 · Denominator 252 |
| Discharge function score | 58.97% |
56.45%
2.5 pts better
|
Numerator 46 · Denominator 78 |
| Transfer of health information to provider | 97.67% |
95.95%
1.7 pts better
|
Numerator 84 · Denominator 86 |
| Transfer of health information to patient | Not Available |
96.28%
|
Numerator Not Available · Denominator 13 · Too few residents or stays to report publicly. |
| Resident COVID-19 vaccinations up to date | 10.96% |
25.2%
14.2 pts worse
|
Numerator 8 · Denominator 73 |
Quality measures
| Measure | Facility | State | National | Note |
|---|---|---|---|---|
| Number of hospitalizations per 1000 long-stay resident days | 3.5 |
2.1
1.4 pts worse
|
1.9
1.6 pts worse
|
Long Stay · 20240701-20250630 · Adjusted 3.5 · Observed 4.0 · Expected 2.2 · Used in QM five-star |
| Number of outpatient emergency department visits per 1000 long-stay resident days | 1.1 |
1.5
0.4 pts better
|
1.8
0.7 pts better
|
Long Stay · 20240701-20250630 · Adjusted 1.1 · Observed 1.1 · Expected 1.7 · Used in QM five-star |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 84.5% |
87.5%
3 pts worse
|
93.4%
8.9 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 88.3% · Q2 85.3% · Q3 82.9% · Q4 82.3% · 4Q avg 84.5% |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 86.7% |
93.5%
6.8 pts worse
|
95.5%
8.8 pts worse
|
Long Stay · 2024Q3-2025Q2 · 4Q avg 86.7% |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.5% |
3.4%
0.9 pts better
|
3.3%
0.8 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 5.0% · Q2 1.5% · Q3 1.3% · Q4 2.5% · 4Q avg 2.5% · Used in QM five-star |
| Percentage of long-stay residents who have depressive symptoms | 8.8% |
17.1%
8.3 pts better
|
11.4%
2.6 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 3.8% · Q2 4.7% · Q3 7.6% · Q4 18.2% · 4Q avg 8.8% |
| Percentage of long-stay residents who lose too much weight | 5.9% |
6.4%
0.5 pts better
|
5.4%
0.5 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 12.3% · Q2 1.5% · Q3 5.5% · Q4 5.5% · 4Q avg 5.9% |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 16.4% |
17.3%
0.9 pts better
|
19.6%
3.2 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 20.0% · Q2 17.9% · Q3 14.5% · Q4 14.3% · 4Q avg 16.4% |
| Percentage of long-stay residents who received an antipsychotic medication | 11.2% |
19.4%
8.2 pts better
|
16.7%
5.5 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 8.1% · Q2 10.0% · Q3 9.1% · Q4 16.7% · 4Q avg 11.2% · Used in QM five-star |
| Percentage of long-stay residents who were physically restrained | 0.0% |
0.0%
About the same
|
0.1%
0.1 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · 4Q avg 0.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | 9.5% |
18.1%
8.6 pts better
|
16.3%
6.8 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 5.5% · Q2 18.4% · Q3 6.7% · Q4 6.2% · 4Q avg 9.5% · Used in QM five-star |
| Percentage of long-stay residents whose need for help with daily activities has increased | 7.7% |
18.4%
10.7 pts better
|
14.9%
7.2 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 8.8% · Q2 6.1% · Q3 8.1% · Q4 8.1% · 4Q avg 7.7% · Used in QM five-star |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.7% |
0.9%
0.2 pts better
|
1.0%
0.3 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 2.5% · 4Q avg 0.7% · Used in QM five-star |
| Percentage of long-stay residents with a urinary tract infection | 0.4% |
1.7%
1.3 pts better
|
1.7%
1.3 pts better
|
Long Stay · 2024Q4-2025Q3 · Q1 0.0% · Q2 1.5% · Q3 0.0% · Q4 0.0% · 4Q avg 0.4% · Used in QM five-star |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 28.4% |
24.8%
3.6 pts worse
|
19.8%
8.6 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 11.0% · Q2 28.5% · Q3 37.5% · Q4 32.4% · 4Q avg 28.4% |
| Percentage of long-stay residents with pressure ulcers | 7.9% |
4.4%
3.5 pts worse
|
5.1%
2.8 pts worse
|
Long Stay · 2024Q4-2025Q3 · Q1 12.1% · Q2 9.9% · Q3 5.6% · Q4 5.0% · 4Q avg 7.9% · Used in QM five-star |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 74.3% |
70.5%
3.8 pts better
|
81.7%
7.4 pts worse
|
Short Stay · 2024Q4-2025Q3 · Q1 82.4% · Q2 82.7% · Q3 71.9% · Q4 60.5% · 4Q avg 74.3% |
| Percentage of short-stay residents who had an outpatient emergency department visit | 8.2% |
11.1%
2.9 pts better
|
12.0%
3.8 pts better
|
Short Stay · 20240701-20250630 · Adjusted 8.2% · Observed 8.8% · Expected 12.1% · Used in QM five-star |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.3% |
1.5%
0.2 pts better
|
1.6%
0.3 pts better
|
Short Stay · 2024Q4-2025Q3 · Q1 0.8% · Q2 2.3% · Q3 1.4% · Q4 0.7% · 4Q avg 1.3% · Used in QM five-star |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 71.0% |
69.7%
1.3 pts better
|
79.7%
8.7 pts worse
|
Short Stay · 2024Q3-2025Q2 · 4Q avg 71.0% |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission | 29.7% |
25.0%
4.7 pts worse
|
23.9%
5.8 pts worse
|
Short Stay · 20240701-20250630 · Adjusted 29.7% · Observed 34.6% · Expected 27.7% · Used in QM five-star |
Survey summary
Top issue: Resident Assessment and Care Planning (4 deficiencies)
1 fire-safety deficiencies
Top issue: Miscellaneous (1 deficiency)
Top issue: Quality of Life and Care (9 deficiencies)
0 fire-safety deficiencies
No concentrated fire-safety issue counts in this cycle.
Top issue: Quality of Life and Care (10 deficiencies)
4 fire-safety deficiencies
Top issue: Egress (2 deficiencies)
Fire safety
Fire Safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-11-22
Fire Safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2021-02-16
Fire Safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2021-02-16
Fire Safety
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2021-02-16
Fire Safety
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2021-02-16
Inspection history
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Not marked corrected
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-05-09
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-06-12
Health
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-01-14
Health
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2025-01-21
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-12-05
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-12-05
Health
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-12-05
Health
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected 2024-12-05
Health
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2024-12-05
Health
Provide and implement an infection prevention and control program.
Corrected 2024-12-05
Health
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2024-12-05
Health
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-12-05
Health
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-12-05
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-05
Health
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-11-11
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-11-11
Health
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-08-08
Health
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-08-06
Health
Respond appropriately to all alleged violations.
Corrected 2024-07-03
Health
Ensure that residents are free from significant medication errors.
Corrected 2024-07-03
Health
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2024-07-03
Health
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2024-07-03
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-07-03
Health
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected 2024-07-03
Health
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected 2024-07-03
Health
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected 2024-07-03
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-07-03
Health
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-07-03
Health
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-07-03
Health
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-08-09
Health
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2024-07-03
Health
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-07-03
Health
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2024-07-03
Health
Keep complete, dated laboratory records in the resident's record.
Corrected 2024-07-03
Health
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Corrected 2024-07-03
Health
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-07-03
Health
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-07-03
Health
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2024-07-03
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-05-04
Health
Respond appropriately to all alleged violations.
Corrected 2024-05-04
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-05-04
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-05-04
Health
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-05-04
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-12-30
Health
Ensure that residents are free from significant medication errors.
Corrected 2023-12-30
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-12-09
Health
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2023-12-09
Health
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2023-11-10
Health
Ensure that residents are free from significant medication errors.
Corrected 2023-05-19
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-07-10
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-07-10
Health
Ensure that residents are free from significant medication errors.
Corrected 2022-08-16
Health
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-09-16
Health
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2022-09-16
Health
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Corrected 2022-09-16
Health
Provide and implement an infection prevention and control program.
Corrected 2022-09-16
Health
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2022-09-16
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2022-09-16
Health
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-09-16
Health
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2022-09-16
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2022-09-16
Health
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2022-09-16
Health
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2022-09-16
Health
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected 2022-09-16
Health
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2020-08-10
Health
Reasonably accommodate the needs and preferences of each resident.
Corrected 2020-07-03
Health
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2020-07-06
Health
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2020-08-10
Health
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2020-08-10
Health
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2020-08-10
Health
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2020-08-10
Health
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2020-08-10
Health
Provide appropriate foot care.
Corrected 2020-08-10
Health
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2020-08-10
Health
Provide enough food/fluids to maintain a resident's health.
Corrected 2020-08-10
Health
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2020-08-10
Health
Provide or obtain dental services for each resident.
Corrected 2020-08-10
Health
Dispose of garbage and refuse properly.
Corrected 2020-08-10
Health
Provide and implement an infection prevention and control program.
Corrected 2020-08-10
Penalties and ownership
Fine · fine $10,033
Fine
Fine · fine $9,311
Fine
5% Or Greater Direct Ownership Interest · Organization
5% Or Greater Direct Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
Operational/Managerial Control · Individual
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
Operational/Managerial Control · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
Corporate Officer · Individual
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Individual
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
5% Or Greater Indirect Ownership Interest · Organization
Nearby options
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5-star overall rating with 4-star inspections with 8 recent health deficiencies with 1 fire-safety deficiencies in the latest cycle
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1-star overall rating with 1-star inspections with abuse icon flag with $82,140 in total fines with 30 recent health deficiencies with 6 fire-safety deficiencies in the latest cycle
New Haven, CT
1-star overall rating with 1-star inspections with abuse icon flag with $20,144 in total fines with 20 recent health deficiencies with 1 fire-safety deficiencies in the latest cycle
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